POLİSİN SUNDUĞU HİZMETLERİN VATANDAŞTAKİ ALGISININ ÖLÇÜLMESİ

Hanifi Sever

doi:10.17339/ejovoc.57741

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Yıl 2014, Cilt: 4 Sayı: 4, 49 - 57, 31.12.2014

Hanifi Sever

https://doi.org/10.17339/ejovoc.57741

Öz

Organizations, operating under severe competetion, search for new practices both production process and after-sales services to adapt to spinning and evolving conditions. These changes also affect the service industry, which experiences a developing and increasing trend. In this study, in order to understand thoroughly the relation between perceived service quality in security services and customer satisfaction; the effects of service quality perceptions of sercurity services on customer satisfaction are examined

Anahtar Kelimeler

attitudes towards police, citizen satisfaction, police performance

Kaynakça

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