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Year 2023, Volume: 11 Issue: 2, 210 - 234, 01.06.2023
https://doi.org/10.30519/ahtr.1136916

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References

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Drivers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industries

Year 2023, Volume: 11 Issue: 2, 210 - 234, 01.06.2023
https://doi.org/10.30519/ahtr.1136916

Abstract

This study aims to identify the common and distinct factors affecting the dis/satisfaction of employees in two different industries, namely tourism and sports, and develop a model. The study was carried out using the qualitative method. A total of 118 employees in five-star hotels and sports centers participated in the study. Common factors affecting employee satisfaction were thematized as relationship with co-workers, nature of the job, relationship with superiors, salary, working hours, career opportunities, and job security. The factors affecting the dissatisfaction were thematized as inefficient salary, lack of relationship with superiors, job insecurity, and lack of relationship with co-workers. In the context of satisfaction in tourism, the theme of “Facilities and benefits” differs from sports. In the context of dissatisfaction with sports, the theme of “lack of career opportunities” differs from tourism. Based on the study findings, practical implications are presented for the two industries in an aim to increase the performance and productivity of their businesses. The study conveys its originality by identifying the employee dis/satisfaction factors in the tourism and sports industries.

Project Number

Yok

References

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There are 104 citations in total.

Details

Primary Language English
Subjects Tourism (Other)
Journal Section Research Article
Authors

Ali Sevilmiş 0000-0001-8338-5927

Metin Kozak 0000-0002-9866-7529

İlknur Özdemir 0000-0002-7405-375X

Project Number Yok
Early Pub Date May 2, 2023
Publication Date June 1, 2023
Submission Date June 28, 2022
Published in Issue Year 2023 Volume: 11 Issue: 2

Cite

APA Sevilmiş, A., Kozak, M., & Özdemir, İ. (2023). Drivers of Employee Dis/Satisfaction: A Comparison of Tourism and Sports Industries. Advances in Hospitality and Tourism Research (AHTR), 11(2), 210-234. https://doi.org/10.30519/ahtr.1136916


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