Research Article
BibTex RIS Cite

The Instrumental Role of Leader-Members Exchange in The Effect of Service Leadership on Emotional Commıtment: A Research on Rubber and Plastıc Products Manufacturing Sector Employees

Year 2023, Volume: 8 Issue: 2, 400 - 415, 30.12.2023

Hüseyin Karagöz

Abstract

The aim of this study is to determine the mediating role of leader-member interaction in the effect of servant leadership on affective commitment. In this context, 208 employees in enterprises manufacturing rubber and plastic products operating in Karaman province were selected as a sample in the study, and data were collected from the relevant sample by face-to-face survey technique. Servant leadership scale (7 questions), emotional commitment scale (6 questions), and leader-member interaction scale (7 questions) were used as data collection tools in the study. The data collected from the relevant sample were analyzed by the Smart PLS 3 (PLS-SEM) program. According to the results of the analysis, servant leadership positively affects the leader-member interaction. In addition, leader-member interaction positively affects emotional commitment. Finally, the partial mediation effect of leader-member interaction was determined in the effect of servant leadership on affective commitment.

Keywords

Servant Leadership Emotional Commitment Leader-Member Exchange

References

  • Aggarwal, A., Nobi, K., Jaisinghani, D., & Sharma, G. (2021). Analysing The Mediating Effect Of Leader-Member Exchange On The Relationship Between Servant Leadership And Organisational Commitment. International Journal of Economics and Business Research, 21(2), 287-303.
  • Akkaya, T. (2015). Lider-Üye Etkileşiminin İş Doyumuna Etkisinde Örgütsel İklimin Rolü: Hizmet Sektöründe Bir Lojistik Şirket Uygulaması. Doktora Tezi: Haliç Üniversitesi.
  • Allen, N. J., & Meyer J. P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization, Journal of Occupational Psychology, 63, 1-18.
  • Alvin, W. G. (1960). The Norm Of Reciprocity: A Preliminary Statement. Am. Sociol. Rev. 25(2),161.
  • Anwer, N., & Rabi, O. (2022). Relationships Have Value, The Impact of Leader Member Exchange on Affective Commitment. International Journal of Experiential Learning & Case Studies, 7(2), 172-184.
  • Aracı, Ü.E. (2019). Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi. Seyahat ve Otel İşletmeciliği Dergisi, 16(2), 229-243.
  • Aseanty, D., Andreas, A., & Lutfiyani, I. (2022, January). The Effect of Servant Leadership on Work Engagement and Affective Commitment Mediated by Job Satisfaction on Education Staff at Private Universities in West Jakarta. In LePALISSHE 2021: Proceedings of the First Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2021, August 3, 2021, Malang, Indonesia (p. 397). European Alliance for Innovation.
  • Awee, A., Cheah, W. Y., Cheng, C. N., Hong, K. S., Ling, L. B., & Tan, M. C. (2014). Effect Of Servant Leadership On Affective Commitment Among Hotel Employees. International Journal of Scientific and Research Publications, 4(11), 1-7.
  • Bai, M., Zheng, X., Huang, X., Jing, T., Yu, C., Li, S., & Zhang, Z. (2023). How Serving Helps Leading: Mediators Between Servant Leadership And Affective Commitment. Frontiers in Psychology, 14.
  • Barbuto, J. E., & Hayden, R. W. (2011). Testing Relationships Between Servant Leadership Dimensions And Leader Member Exchange (LMX). Journal Of Leadership Education, 10(2), 22-37.
  • Barbuto, J.E., Wilmot, M.P., Singh, M., & Story, J.S.P. (2012). Self-Other Rating Agreement And Leader-Member Exchange (LMX): A Quasi-Replication. Perceptual and Motor Skills, 114, 479-484.
  • Bass, B., & Bass, R. (2008). The Bass Handbook Of Leadership: Theory, Research, And Managerial Applications (4thed.). New York: The Free Press.
  • Bauer, T. N., & Green, S. G. (1996). Development of Leader-Member Exchange: A Longidutinal Test. The Academy of Management Journal, 1538-1567.
  • Blau, P. (2017). Exchange And Power in Social Life. Exch. Power Soc Life. Routledge.
  • Chigeda, F., Ndofirepi, T. M., & Steyn, R. (2022). Continuance İn Organizational Commitment: The Role Of Emotional Intelligence, Work‐Life Balance Support, And Work‐Related Stress. Global Business and Organizational Excellence, 42(1), 22-38.
  • Clarence, M., Devassy, V. P., Jena, L. K., & George, T. S. (2021). The Effect Of Servant Leadership On Ad Hoc Schoolteachers’ Affective Commitment And Psychological Well-Being: The Mediating Role Of Psychological Capital. International Review of Education, 67, 305-331.
  • Çalışal, S., & Yücel, L. (2019). Hizmetkâr Liderlik: Refik Saydam Örneği. Sağlık Akademisyenleri Dergisi, 6(3), 167-172.
  • Dağlı, A., Elçiçek, Z., & Han, B. (2018). Örgütsel Bağlılık Ölçeği'nin Türkçeye Uyarlanması: Geçerlik ve Güvenirlik Çalışması. Electronic Journal Of Social Sciences, 17(68), 1765-1777.
  • Dahleez, K. A., Aboramadan, M., & Bansal, A. (2021). Servant Leadership And Affective Commitment: The Role Of Psychological Ownership And Person–Organization Fit. International Journal of Organizational Analysis, 29(2), 493-511.
  • Dal, L. ve Çorbacıoğlu, S. (2014). Hizmetkâr Liderlik Davranışları Ve Lider-Üye Etkileşimi İlişkisi: Bir Devlet Üniversitesi Üzerine Araştırma. Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 19(4), 287-310.
  • Dami, Z. A., Imron, A., Burhanuddin, B., & Supriyanto, A. (2022). Servant Leadership And Job Satisfaction: The Mediating Role Of Trust And Leader-Member Exchange. In Frontiers in Education, 7, 1-18.
  • Dannhauser, Z., & Boshoff, A. B. (2006). The Relationships Between Servant Leadership, Trust, Team Commitment And Demographic Variables. In Servant Leadership Research Roundtable Proceedings.
  • Dansereau, F. Graen, G., & Haga, W.J. (1975). A Vertical Dyad Linkage Approach To Leadership Within Formal Organizations A Longitudinal Investigations Of The Role Making Process. Organizational Behavior And Human Performance, 13(1), 46-78.
  • Decuypere, A., & Schaufeli, W. (2020). Leadership And Work Engagement: Exploring Explanatory Mechanisms. German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 34(1), 69-95.
  • Dienesch, R. M., & Liden, R. C. (1986). Leader-Member Exchange Model Of Leadership: A Critique And Further Development. The Academy of Management Review, 11(3), 618-634.
  • Dinçman, M. P. (2021). Mediating Effect of Organizational Identification on the Relationship between Leader-Member Exchange and Organizational Commitment among Primary School Teachers. Journal of Educational Leadership and Policy Studies, 5(1), 1-17.
  • Earnhardt, M. P. (2008). Testing a Servant Leadership Theory Among United States Military Members. Emerging Leadership Journeys, 1(2), 14-24.
  • Eisenberger, R., Rockstuhl, T., Shoss, M. K., Wen, X., & Dulebohn, J. (2019). Is The Employee-Organization Relationship Dying Or Thriving? A Temporal Meta-Analysis. Journal of Applied Psychology, 104(8), 1036–1057.
  • Erdurmazlı, E., & Kalkın, G. (2022, May). Lider-Üye Etkileşimi ve Lidere Bağlılık İlişkisinin İncelenmesi. In 4 th International Congress on Multidisciplinary Social Sciences (p. 124).
  • Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A Systematic Review And Call For Future Research. The Leadership Quarterly, 30(1), 111–132.
  • Fadhel, I., Idrus, S., & Abdullah, M. (2019). Systems Success Measurement: Instrument & Framework A New Perspective. Indep. J. Manag. 10, 1572–1606.
  • Fındıkçı, İ. (2009). Bir Gönül Yolculuğu: Hizmetkâr Liderlik. 1. Baskı İstanbul :Alfa Yayın.
  • Fischer, S., Hyder, S., & Walker, A. (2020). The Effect Of Employeeaffective And Cognitive Trust in Leadership On Organisational Citizenship Behaviour And Organisational Commitment: Meta-Analytic Findings And İmplications For Trust Research. Australian Journal of Management,45(4), 662–679.
  • Fornell, C., & Larcker, D. (1981). Structural Equation Models With Unobservable Variables And Measurement Error. Journal of Marketing Research, 18(1), 39–50.
  • Fukui, S., Wu, W., & Salyers, M. P. (2019). Impact Of Supervisory Support On Turnover Intention: The Mediating Role Of Burnout And Job Satisfaction İn A Longitudinal Study. Adm. Policy Ment. Health Ment. Health Serv. Res. 46, 488–497.
  • Gerstner, C. R., & Day, D. V. (1997). Meta-Analytic Review Of Leader-Member Exchange Theory: Correlates And Construct Issues. Journal of Applied Psychology, 82(6), 827-844.
  • Ghasemy, M., & Frömbling, L. (2022). A Conditional Time-Varying Multivariate Latent Growth Curve Model For The Relationships Between Academics’ Servant Leadership Behavior, Affective Commitment, And Job Performance During The Covid-19 Pandemic. Quality & Quantity, 1-24.
  • Gooty, J., Thomas, J. S., Yammarino, F. J., Kim, J., & Medaugh, M. (2019). Positive And Negative Emotional Tone Convergence: An Empirical Examination Of Associations With Leader And Follower LMX. The Leadership Quarterly, 30(4), 427–439.
  • Graen, G. B., & Uhl-Bien, M. (1991). The Transformation Of Professionals Into Selfmanaging And Partially Self-Designing Contributors: Toward A Theory Of Leadership-Making. Management Department Faculty Publications, 1(1), 25-39.
  • Graen, G., & Cashman, J. F. (1975). A Role-Making Model Of Leadership in Formal Organizations: A Developmental Approach. Leadership Frontiers, 143(165), 86-96.
  • Graen, G., Dansereau Jr, F., Minami, T., & Cashman, J. (1973). Leadership Behaviors As Cues To Performance Evaluation. Academy Of Management Journal, 16(4), 611-623.
  • Graham, J. (1991). Servant-Leadership in Organizations: Inspirational Andmoral. Leadership Quarterly, 2(2), 105–119.
  • Greenleaf, R. K. (1977). Servant Leadership: A Journey in To The Nature Of Legitimate Power And Greatness. New York: Paulist Press.
  • Gui, C., Zhang, P., Zou, R., & Ouyang, X. (2021). Servant Leadership İn Hospitality: A Meta-Analytic Review. Journal of Hospitality Marketing & Management, 30(4), 438–458.
  • Haider, S., Heredero, C. D., & Ahmed, M. (2019). A Three-Wave Time-Lagged Study Of Mediation Between Positive Feedback And Organizational Citizenship Behavior: The Role Of Organization-Based Self-Esteem. Psychol. Res. Behav. Manag. 12, 241–253.
  • Hair, J. F., Black, W. C., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate Data Analysis (7th ed.). Upper Saddle River, NJ: Prentice Hall.
  • Hair, J., Hult., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Second Edition. Los Angeles: Sage.
  • Hair, J.F., Hult, G.T.M., Ringle, C.M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage, Thousand Oaks. doi: 10.1108/EBR-10-2013-0128.
  • Hanse, J. J., Harlin, U., Jarebrant, C., Ulin, K., & Winkel, J. (2016). The Impact Of Servant Leadership Dimensions On Leader–Member Exchange Among Health Care Professionals. Journal Of Nursing Management, 24(2), 228-234.
  • Hardianto, H., & Sari, V. P. (2021). Leader-Member Exchange in Educational Institutions. Al-Ishlah. Jurnal Pendidikan, 13(2), 1088–1096.
  • Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How Important Are Job Attitudes? Meta- Analytic Comparisons of Integrative Behavioral Outcomes and Time Sequences. Academy of Management Journal, 49(2), 305–325.
  • Hatipoğlu, Z., Akduman, G., & Demir, B. (2019). Babacan Liderlik Tarzının Çalışan Görev Performansı Ve Duygusal Bağlılık Üzerindeki Etkisi. İşletme Araştırmaları Dergisi, 11(1), 279-292.
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion For Assessing Discriminant Validity in Variance-Based Structural Equation Modeling. Journal Of The Academy Of Marketing Science, 43(1), 115-135.
  • Hermawati, A., Pawestri, H. P., Susilowati, K. D. S., Martaleni, M., & Sambung, R. (2021). The Influence Of Leader-Member Exchange And Organizational Climate On Military Organizational Commitment. Jurnal Inovasi Ekonomi, 6(03), 93-100.
  • Herrbach, O., & Mignonac, K. (2004). How Organisational Image Affects Employee Attitudes. Human Resource Management Journal, 14(4), 76-88.
  • Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do Ethical, Authentic, And Servant Leadership Explain Variance Above And Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44(2), 501–529.
  • Ibort, L., Cuesta, G., Lombarte, T., & Catalán, A. G. (2020). The Correlation Between Leader–Member Exchange And Organisational Commitment Among Spanish Registered Nurses: The Moderating Role Of Sex And Hospital Size. International Journal of Environmental Research and Public Health, 17(3), 721.
  • İlhan, Ü. D., Güler, B. K., & Aksaraylı, M. (2019). Çalışma Değerleri Ve Örgüte Duygusal Bağlılık: X ve Y Kuşağı Mavi Yakalı Çalışanlar Üzerine Bir Çalışma. Yaşar Üniversitesi E-Dergisi, 14(56), 379-406.
  • Kahyaoğlu, M., & Akca, M. (2020). Kurumsal İmajın İş Tatminine Etkisinde Duygusal Bağlılığın Rolü: Konaklama İşletmeleri Üzerinde Bir Araştırma. Turizm Akademik Dergisi, 7(1), 225-240.
  • Kanten, P., & Kanten, S. (2016). Örgütlerde Davranışın Aydınlık ve Karanlık Yüzü. İstanbul: Nobel Akademik Yayıncılık.
  • Karim, J. (2008). The Relationship Between Emotional Intelligence, Leader-Member Exchange And Organizational Commitment. Euro Asia Journal of Management, 18(2), 153-171.
  • Kaur, H., & Paruthi, M. (2019). Antecedents And Consequences Of Online Engagement: Measurement And Assessment Of Reliability. J. Destin. Mark. Manag. 18, 54–73.
  • Khan, M., Du, J., Mann, A., Saleem, S., & Boamah, K. (2019). Rejuvenating The Concept Of Work Alienation Through Job Demands-Resources Model And Examining İts Relationship With Emotional Exhaustion And Explorative And Exploitative Learning. Psychol. Res. Behav. Manag. 12, 931–941.
  • Kılıç, K. C., & Aydın, Y. (2016). Hizmetkâr Liderlik Ölçeğinin Türkçe Uyarlaması: Güvenirlik ve Geçerlik Çalışması. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi 18(30), 106-113.
  • Konu, H., Murphy, J., Komppula, R., & Mikkonen, T. (2020). Investigating Emotional Commitment Towards A Region And A Hotel Brand. International Journal of Hospitality Management, 87, 102467.
  • Lambert, E. G., Keena, L. D., Leone, M., May, D., & Haynes, S. H.(2020). The Effects Of Distributive And Procedural Justice On Jobsatisfaction And Organizational Commitment Of Correctional Staff. The Social Science Journal,57(4), 405–416.
  • Lanctot, J. D., & Irving, J. A. (2010). Character And Leadership: Situating Servant Leadership İn A Proposed Virtues Framework. International Journal of Leadership Studies, 6(1), 28–50.
  • Lapointe, E., & Vandenberghe, C. (2018). Examination Of The Relationships Between Servant Leadership, Organizational Commitment, And Voice And Antisocial Behaviors. Journal of Business Ethics, 148, 99-115.
  • Lee, A., Lyubovnikova, J., Tian, A. W., & Knight, C. (2020). Servant Leadership: A Meta- Analytic Examination Of İncremental Contribution, Moderation, And Mediation. Journal of Occupational and Organizational Psychology, 93(1), 1–44.
  • Li, Y., & Xie, W. (2022). Linking Change-Oriented Organizational Citizenship Behavior To Turnover Intention: Effects Of Servant Leadership And Career Commitment. Public Pers. Manag. 51, 3–23.
  • Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality Of Leader-Member Exchange: An Empirical Assessment Through Scale Development. Journal of Management, 24(1), 43– 72.
  • Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant Leadership: Development Of A Multidimensional Measure Andmulti-Level Assessment. The Leadership Quarterly, 19(2), 161–177.
  • Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant Leadership: Development Of A Multidimensional Measure And Multi-Level Assessment. The leadership quarterly, 19(2), 161-177.
  • Mahembe, B., Engerbrecht, A. S., & Dannhauser, Z. (2016). The Relationship Between Servant Leadership, Affective Commitment: Organizational Citizenship Behavior And Team Effectiveness. International Association for Cross-Cultural Psychology Conferences, Grand Valley State University.
  • Matta, F. K., Scott, B. A., Koopman, J., & Conlon, D. E. (2015). Does Seeing "Eye To Eye" Affect Work Engagement And Organizational Citizenship Behavior? A Role Theory Perspective On Lmx Agreement. The Academy of Management, 58(6), 1686-1708.
  • May, D. R., Gilson, R. L., & Harter, L. M. (2004). The Psychological Conditions of Meaningfulness, Safety, and Availability and The Engagement Of The Human Spirit At Work. Journal of Occupational and Organizational Psychology, 77, 11–37.
  • Meyer, J. P. ve Herscovıtch, L. (2001). Commitment in the Workplace Toward a General Mo-del. Human Resource Management Rewiev, 11, 299-326.
  • Meyer, J. P., & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1 (1), 61-89.
  • Meyer, J. P., & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1 (1), 61-89.
  • Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment To Organizations And Occupations: Extension And Test Of A Three-Component Conceptualization. Journal Of Applied Psychology, 78(4), 538.
  • Mostafa, A. M. S., & El-Motalib, E. A. A. (2019). Servant Leadership, Leader–Member Exchange And Proactive Behavior İn The Public Health Sector. Public Personnel Management, 48(3), 309-324.
  • Muthia, A., & Krishnan, V. R. (2015). Servant Leadership And Commitment: Role Of Transformational Leadership. International Journal on Leadership, 3(1), 9-20.
  • Myers, D.G. (2005). Exploring Psychology (Sixth edition in modules). New York: Worth Publishers.
  • Nahrgang, J. D., & Seo, J. J. (2016). How And Why High Leader-Member Exchange (LMX) Relationships Develop: Examining The Antecedents of LMX. In Talya Bauer & Berrin Erdogan (Eds.), The Oxford Handbook of Leader-Member Exchange. New York, NY: Oxford University Press.
  • Ng, K. Y. N. (2022). Effects Of Servant Leadership, Affective Commitment, And Trust On Knowledge Sharing Tendency in The Financial Industry. Knowledge Management Research & Practice, 1-19.
  • Northouse, P. G. (2021). Leadership: Theory and practice. Sage Publications Timmermans.
  • Olesia W.S, Namusonge G.S. (2014). Servant Leadership: The Exemplifying Behaviours. IOSR Journal Of Humanities and Social Science, 19(2), 75-80.
  • Palta, A. (2019). Examination of Teachers' Perceptions about Servant Leadership and Organizational Commitment. International Education Studies, 12(4), 36-41.
  • Parolini, J., Patterson, K., & Winston, B. (2009). Distinguishing Between Transformational And Servant Leadership. Leadership & Organizational Development Journal, 30(3), 274–291.
  • Pawar, A., Sudan, K., Satini, S., & Sunarsi, D. (2020). Organizational Servant Leadership. International Journal of Educational Administration, Management, and Leadership, 1(2), 63-76.
  • Pieper, J. R., Greenwald, J. M., & Schlachter, S. D. (2018). Motivating Employee Referrals: The Interactive Effects of The Referral Bonus, Perceived Risk in Referring, and Affective Commitment. Human Resource Management, 57, 1159-1174.
  • Poon, J. M. L. (2013). Relationships Among Perceived Career Support, Affective Commitment, and Work Engagement. International Journal of Psychology, 48(6), 1148-1155.
  • Porter, L. W., Steers, R. M., Mowday, R, T., & Boulian, P. V. (1974). Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59, 603609.
  • Puspitasari, D. A., & Mangundjaya, W. L. (2020, April). Leader–Member Exchange And Affective Commitment To Change: Mediating Role Of Change Self-Efficacy. In 3rd Forum in Research, Science, and Technology (FIRST 2019) (pp. 60-65). Atlantis Press.
  • Ringle C. M., Wende S., & Becker J. M. (2015). Smart PLS Release: 3. Germany SmartPLS GmbH: Boenningstedt.
  • Riquelme, H. E., Rios, R. E., & Gadallah, A. S. (2020). The İnfluence Of Servant Leadership On An Organization’s Serving-Driven Capabilities in A Kuwaiti Bank Environment. International Journal of Bank Marketing, 38(3), 692–717.
  • Rosnani, T. (2018). Trust in Leadership And Affective Commitment As A Mediator Between Servant Leadership Behavior And Extra-Role Behavior Of Teachers. J. Mgt. Mkt. Review, 3(3), 149-155.
  • Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2021). High Commitment Human Resource Management Practices And Hotelemployees’ Work Outcomes in Bangladesh. Global Business andOrganizational Excellence,40(5), 37–52.
  • Russell R.F., & Stone A.G. (2002). A Review Of Servant Leadership Attributes: Developing Apractical Model. Leadership & Organization Development Journal,23(3), 145-157.
  • Russell, R. (2001). The Role Of Values in Servant Leadership. Leadership & Organization Development Journal, 22(2), 76–83.
  • Saleem, F., Zhang, Y. Z., Gopinath, C., & Adeel, A. (2020). Impact Of Servant Leadership On Performance: The Mediating Role Of Affective And Cognitive Trust. Sage Open, 10(1), 2158244019900562.
  • Scandura, T. A., & Graen, G. B. (1984). Moderating Effects Of Initial Leader–Member Exchange Status On The Effects Of A Leadership Intervention. Journal Of Applied Psychology, 69(3), 428.
  • Scandura, T. A., & Meuser, J. D. (2022). Relational Dynamics Of Leadership: Problems And Prospects. Annual Review of Organizational Psychology and Organizational Behavior, 9, 309–337.
  • Setiawan, M., & Moko, W. (2023). The Effect of Servant Leadership on Employee Performance as Mediated by Leader-Member Exchange and Organizational Citizenship Behavior. KnE Social Sciences, 444-457.
  • Shabir, S., & Gani, A. (2020). Impact Of Work–Life Balance On Orga-Nizational Commitment Of Women Health-Care Workers. International Journal of Organizational Analysis, 28(4), 917–939.
  • Sharifi, R. (2018). Testing A Model Of Perceived Organizational Support, Citizenship Behavior, Commitment, Job Satisfaction And Leader-Member Exchange As Concequences Of Servant Leadership İn Cement Factory Employees İn Kermanshah. International Journal of Psychology (IPA), 12(2), 169-196.
  • Shore, L. M., Coyle-Shapiro, J. A., Chen, X.-P., &Tetrick, L. E. (2009). Social Exchange İn Work Settings: Content, Process, And Mixed Models. Manag. Organ. Rev. 5, 289–302.
  • Song, Y., Tian, Q. T., & Kwan, H. K. (2022). Servant Leadership And Employee Voice: A Moderated Mediation. Journal of Managerial Psychology, 37(1), 1-14.
  • Spears L. (1996). Reflections On Robert K. Greenleaf And Servant-Leadership. Leadership & Organization Development Journal,17(7), 33-35.
  • Spears L.C. (2010). Character And Servant Leadership: Ten Characteristics Of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1(1), 25-30.
  • Steers, Richard M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly 22 (1), 46-56.
  • Tanford, S. (2016). Antecedents and outcomes of hospitality loyalty: a meta-analysis. Cornell Hosp. 57(2),122–137.
  • Teng, C.-C., Lu, A. C. C., Huang, Z.-Y., & Fang, C.-H. (2019). Ethical Work Climate, Organizational Identification, Leader-Member-Exchange (LMX) And Organizational Citizenship Behavior (OCB): A Study Of Three Star Hotels in Taiwan. Int. J. Contemp. Hosp. Manag. 32, 212–229.
  • Tetteh, S., Wu, C., Opata, C. N., Asirifua Agyapong, G. N. Y., Amoako, R., & Osei-Kusi, F. (2020). Perceived Organisational Support, Job Stress, And Turnover İntention: The Moderation Of Affective Commitments. J. Psychol. Afr. 30, 9–16.
  • Tremblay, M., Parent-Rocheleau, X., & Sajadi, P. (2022). Are Leaders And Followers Receiving What They Give? A Long-Term Examination Of The Reciprocal Relationship Between Relative LMX And Relative OCB-Helping. J. Leadersh. Org. Stud. 29, 359–371.
  • Uğurluoğlu, Ö., Köse, S. D., & Köse, T. (2016). Sağlık Çalışanlarının Hizmetkâr Liderlik Algılarının Lider-Üye Etkileşimi Ve Örgütsel Güven Üzerindeki Etkisi. Türkiye Sosyal Araştırmalar Dergisi, 19(2), 239-262.
  • Usadolo, S. E., Usadolo, Q. E., & Edigin, J. (2022). The Role of Communication Satisfaction in the Relationship between Leader-Member Exchange and Teachers’ Affective Commitment. African Journal of Inter/Multidisciplinary Studies, 4(1), 350-361.
  • Van Dierendonck, D. (2011). Servant Leadership: A Review And Syntheses. Journal of Management, 27(4), 1228–1261.
  • van Dierendonck, D. (2011). Servant Leadership: A Review And Synthesis. Journal of Management, 37(4), 1228–1261.
  • Vernanda, A. D. (2022). The Effect of Leader Member Exchange (LMX) and Team Member Exchange (TMX) on Employee Performance Through Affective Commitment at PT Perkebunan Nusantara X. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(1), 539-556.
  • Yalap, O., Sobacı, F., Baygın, E., & Ünüvar, H. (2021). İş Becerikliliği, Duygusal Bağlılık Ve Örgüt Temelli Öz Saygının Lider-Üye Etkileşimi Kapsamında İncelenmesi. İşletme Araştırmaları Dergisi, 13(2), 1647-1665.
  • Yıldız, B. (2016). Hizmetkâr Liderlik Algısının Lider-Üye Etkileşimi Üzerindeki Etkisi: Kamu Sektörü Çalışanları Üzerine Bir Araştırma. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(14), 499-517.
  • Yukl, G., O'Donnell, M., & Taber, T. (2009). Influence Of Leader Behaviors On The Leader-Member Exchange Relationship. Journal of Managerial Psychology, 24(4), 289-299.
  • Yukl, G., O'Donnell, M., & Taber, T. (2009). Influence Of Leader Behaviors On The Leader‐Member Exchange Relationship. Journal Of Managerial Psychology, 24(4), 289-299.
  • Zarei, M., Supphellen, M., & Bagozzi, R. P. (2022). Servant Leadership İn Marketing: A Critical Review And A Model Of Creativity-Effects. Journal of Business Research, 153, 172-184.
  • Zatzick, C. D., Deery, S. J., & Iverson, R. D. (2015). Understanding The Determinants of Who Gets Laid Off: Does Affectıve Organizational Commitment Matter? Human Resource Management, 54(6), 877–891.
  • Zhao, T., Li, H., Zheng, L., & Zhang, Y. (2023). How Dispositional Gratitude Shapes Employee Well-being and Organizational Commitment: The Mediating Roles of Leader-Member Exchange and Coworker Exchange. Journal of Career Assessment, 31(1), 149-171. https://www.surveysystem.com/sscalc.htm , Erişim Tarihi: 02.07.2023.

Hizmetkâr Liderliğin Duygusal Bağlılık Üzerindeki Etkisinde Lider-Üye Etkileşiminin Aracı Rolü: Kauçuk ve Plastik Ürünlerin İmalatı Sektörü Çalışanları Üzerinde Bir Araştırma

Year 2023, Volume: 8 Issue: 2, 400 - 415, 30.12.2023

Hüseyin Karagöz

Abstract

Bu çalışmanın amacı hizmetkâr liderliğin (HL) duygusal bağlılığa (DB) etkisinde lider-üye etkileşiminin (LÜE) aracılık rolünü tespit etmektir. Bu bağlamda çalışmada örneklem olarak Karaman’da faaliyet gösteren kauçuk ve plastik ürünleri üreten işletmelerdeki 208 çalışan seçilmiş, ilgili örneklemden yüz yüze anket tekniği ile veriler toplanmıştır. Çalışmada veri toplama aracı olarak, hizmetkâr liderlik ölçeği (7 soru), duygusal bağlılık ölçeği (6 soru) ve lider-üye etkileşimi ölçeği (7 soru) kullanılmıştır. İlgili örneklemden toplanan veriler, Smart PLS 3 (PLS-SEM) programı vasıtasıyla analiz edilmiştir. Analiz sonuçlarına göre hizmetkâr liderlik, lider-üye etkileşimini pozitif yönde etkilemektedir. Buna ek olarak lider-üye etkileşimi, duygusal bağlılığı pozitif yönde etkilemektedir. Son olarak hizmetkâr liderliğin, duygusal bağlılığa etkisinde lider-üye etkileşiminin kısmi aracılık etkisi bulgulanmıştır.

Keywords

Hizmetkâr Liderlik Duygusal Bağlılık Lider-Üye Etkileşimi

References

  • Aggarwal, A., Nobi, K., Jaisinghani, D., & Sharma, G. (2021). Analysing The Mediating Effect Of Leader-Member Exchange On The Relationship Between Servant Leadership And Organisational Commitment. International Journal of Economics and Business Research, 21(2), 287-303.
  • Akkaya, T. (2015). Lider-Üye Etkileşiminin İş Doyumuna Etkisinde Örgütsel İklimin Rolü: Hizmet Sektöründe Bir Lojistik Şirket Uygulaması. Doktora Tezi: Haliç Üniversitesi.
  • Allen, N. J., & Meyer J. P. (1990). The Measurement and Antecedents of Affective, Continuance and Normative Commitment to the Organization, Journal of Occupational Psychology, 63, 1-18.
  • Alvin, W. G. (1960). The Norm Of Reciprocity: A Preliminary Statement. Am. Sociol. Rev. 25(2),161.
  • Anwer, N., & Rabi, O. (2022). Relationships Have Value, The Impact of Leader Member Exchange on Affective Commitment. International Journal of Experiential Learning & Case Studies, 7(2), 172-184.
  • Aracı, Ü.E. (2019). Hizmet Sektöründe Psikolojik Güçlendirme, Duygusal Bağlılık ve Yapıcı Ses Çıkartma Davranışı Arasındaki İlişkilerin İncelenmesi. Seyahat ve Otel İşletmeciliği Dergisi, 16(2), 229-243.
  • Aseanty, D., Andreas, A., & Lutfiyani, I. (2022, January). The Effect of Servant Leadership on Work Engagement and Affective Commitment Mediated by Job Satisfaction on Education Staff at Private Universities in West Jakarta. In LePALISSHE 2021: Proceedings of the First Lekantara Annual Conference on Public Administration, Literature, Social Sciences, Humanities, and Education, LePALISSHE 2021, August 3, 2021, Malang, Indonesia (p. 397). European Alliance for Innovation.
  • Awee, A., Cheah, W. Y., Cheng, C. N., Hong, K. S., Ling, L. B., & Tan, M. C. (2014). Effect Of Servant Leadership On Affective Commitment Among Hotel Employees. International Journal of Scientific and Research Publications, 4(11), 1-7.
  • Bai, M., Zheng, X., Huang, X., Jing, T., Yu, C., Li, S., & Zhang, Z. (2023). How Serving Helps Leading: Mediators Between Servant Leadership And Affective Commitment. Frontiers in Psychology, 14.
  • Barbuto, J. E., & Hayden, R. W. (2011). Testing Relationships Between Servant Leadership Dimensions And Leader Member Exchange (LMX). Journal Of Leadership Education, 10(2), 22-37.
  • Barbuto, J.E., Wilmot, M.P., Singh, M., & Story, J.S.P. (2012). Self-Other Rating Agreement And Leader-Member Exchange (LMX): A Quasi-Replication. Perceptual and Motor Skills, 114, 479-484.
  • Bass, B., & Bass, R. (2008). The Bass Handbook Of Leadership: Theory, Research, And Managerial Applications (4thed.). New York: The Free Press.
  • Bauer, T. N., & Green, S. G. (1996). Development of Leader-Member Exchange: A Longidutinal Test. The Academy of Management Journal, 1538-1567.
  • Blau, P. (2017). Exchange And Power in Social Life. Exch. Power Soc Life. Routledge.
  • Chigeda, F., Ndofirepi, T. M., & Steyn, R. (2022). Continuance İn Organizational Commitment: The Role Of Emotional Intelligence, Work‐Life Balance Support, And Work‐Related Stress. Global Business and Organizational Excellence, 42(1), 22-38.
  • Clarence, M., Devassy, V. P., Jena, L. K., & George, T. S. (2021). The Effect Of Servant Leadership On Ad Hoc Schoolteachers’ Affective Commitment And Psychological Well-Being: The Mediating Role Of Psychological Capital. International Review of Education, 67, 305-331.
  • Çalışal, S., & Yücel, L. (2019). Hizmetkâr Liderlik: Refik Saydam Örneği. Sağlık Akademisyenleri Dergisi, 6(3), 167-172.
  • Dağlı, A., Elçiçek, Z., & Han, B. (2018). Örgütsel Bağlılık Ölçeği'nin Türkçeye Uyarlanması: Geçerlik ve Güvenirlik Çalışması. Electronic Journal Of Social Sciences, 17(68), 1765-1777.
  • Dahleez, K. A., Aboramadan, M., & Bansal, A. (2021). Servant Leadership And Affective Commitment: The Role Of Psychological Ownership And Person–Organization Fit. International Journal of Organizational Analysis, 29(2), 493-511.
  • Dal, L. ve Çorbacıoğlu, S. (2014). Hizmetkâr Liderlik Davranışları Ve Lider-Üye Etkileşimi İlişkisi: Bir Devlet Üniversitesi Üzerine Araştırma. Suleyman Demirel University Journal of Faculty of Economics & Administrative Sciences, 19(4), 287-310.
  • Dami, Z. A., Imron, A., Burhanuddin, B., & Supriyanto, A. (2022). Servant Leadership And Job Satisfaction: The Mediating Role Of Trust And Leader-Member Exchange. In Frontiers in Education, 7, 1-18.
  • Dannhauser, Z., & Boshoff, A. B. (2006). The Relationships Between Servant Leadership, Trust, Team Commitment And Demographic Variables. In Servant Leadership Research Roundtable Proceedings.
  • Dansereau, F. Graen, G., & Haga, W.J. (1975). A Vertical Dyad Linkage Approach To Leadership Within Formal Organizations A Longitudinal Investigations Of The Role Making Process. Organizational Behavior And Human Performance, 13(1), 46-78.
  • Decuypere, A., & Schaufeli, W. (2020). Leadership And Work Engagement: Exploring Explanatory Mechanisms. German Journal of Human Resource Management: Zeitschrift Für Personalforschung, 34(1), 69-95.
  • Dienesch, R. M., & Liden, R. C. (1986). Leader-Member Exchange Model Of Leadership: A Critique And Further Development. The Academy of Management Review, 11(3), 618-634.
  • Dinçman, M. P. (2021). Mediating Effect of Organizational Identification on the Relationship between Leader-Member Exchange and Organizational Commitment among Primary School Teachers. Journal of Educational Leadership and Policy Studies, 5(1), 1-17.
  • Earnhardt, M. P. (2008). Testing a Servant Leadership Theory Among United States Military Members. Emerging Leadership Journeys, 1(2), 14-24.
  • Eisenberger, R., Rockstuhl, T., Shoss, M. K., Wen, X., & Dulebohn, J. (2019). Is The Employee-Organization Relationship Dying Or Thriving? A Temporal Meta-Analysis. Journal of Applied Psychology, 104(8), 1036–1057.
  • Erdurmazlı, E., & Kalkın, G. (2022, May). Lider-Üye Etkileşimi ve Lidere Bağlılık İlişkisinin İncelenmesi. In 4 th International Congress on Multidisciplinary Social Sciences (p. 124).
  • Eva, N., Robin, M., Sendjaya, S., van Dierendonck, D., & Liden, R. C. (2019). Servant Leadership: A Systematic Review And Call For Future Research. The Leadership Quarterly, 30(1), 111–132.
  • Fadhel, I., Idrus, S., & Abdullah, M. (2019). Systems Success Measurement: Instrument & Framework A New Perspective. Indep. J. Manag. 10, 1572–1606.
  • Fındıkçı, İ. (2009). Bir Gönül Yolculuğu: Hizmetkâr Liderlik. 1. Baskı İstanbul :Alfa Yayın.
  • Fischer, S., Hyder, S., & Walker, A. (2020). The Effect Of Employeeaffective And Cognitive Trust in Leadership On Organisational Citizenship Behaviour And Organisational Commitment: Meta-Analytic Findings And İmplications For Trust Research. Australian Journal of Management,45(4), 662–679.
  • Fornell, C., & Larcker, D. (1981). Structural Equation Models With Unobservable Variables And Measurement Error. Journal of Marketing Research, 18(1), 39–50.
  • Fukui, S., Wu, W., & Salyers, M. P. (2019). Impact Of Supervisory Support On Turnover Intention: The Mediating Role Of Burnout And Job Satisfaction İn A Longitudinal Study. Adm. Policy Ment. Health Ment. Health Serv. Res. 46, 488–497.
  • Gerstner, C. R., & Day, D. V. (1997). Meta-Analytic Review Of Leader-Member Exchange Theory: Correlates And Construct Issues. Journal of Applied Psychology, 82(6), 827-844.
  • Ghasemy, M., & Frömbling, L. (2022). A Conditional Time-Varying Multivariate Latent Growth Curve Model For The Relationships Between Academics’ Servant Leadership Behavior, Affective Commitment, And Job Performance During The Covid-19 Pandemic. Quality & Quantity, 1-24.
  • Gooty, J., Thomas, J. S., Yammarino, F. J., Kim, J., & Medaugh, M. (2019). Positive And Negative Emotional Tone Convergence: An Empirical Examination Of Associations With Leader And Follower LMX. The Leadership Quarterly, 30(4), 427–439.
  • Graen, G. B., & Uhl-Bien, M. (1991). The Transformation Of Professionals Into Selfmanaging And Partially Self-Designing Contributors: Toward A Theory Of Leadership-Making. Management Department Faculty Publications, 1(1), 25-39.
  • Graen, G., & Cashman, J. F. (1975). A Role-Making Model Of Leadership in Formal Organizations: A Developmental Approach. Leadership Frontiers, 143(165), 86-96.
  • Graen, G., Dansereau Jr, F., Minami, T., & Cashman, J. (1973). Leadership Behaviors As Cues To Performance Evaluation. Academy Of Management Journal, 16(4), 611-623.
  • Graham, J. (1991). Servant-Leadership in Organizations: Inspirational Andmoral. Leadership Quarterly, 2(2), 105–119.
  • Greenleaf, R. K. (1977). Servant Leadership: A Journey in To The Nature Of Legitimate Power And Greatness. New York: Paulist Press.
  • Gui, C., Zhang, P., Zou, R., & Ouyang, X. (2021). Servant Leadership İn Hospitality: A Meta-Analytic Review. Journal of Hospitality Marketing & Management, 30(4), 438–458.
  • Haider, S., Heredero, C. D., & Ahmed, M. (2019). A Three-Wave Time-Lagged Study Of Mediation Between Positive Feedback And Organizational Citizenship Behavior: The Role Of Organization-Based Self-Esteem. Psychol. Res. Behav. Manag. 12, 241–253.
  • Hair, J. F., Black, W. C., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate Data Analysis (7th ed.). Upper Saddle River, NJ: Prentice Hall.
  • Hair, J., Hult., Ringle, C., & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) Second Edition. Los Angeles: Sage.
  • Hair, J.F., Hult, G.T.M., Ringle, C.M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Sage, Thousand Oaks. doi: 10.1108/EBR-10-2013-0128.
  • Hanse, J. J., Harlin, U., Jarebrant, C., Ulin, K., & Winkel, J. (2016). The Impact Of Servant Leadership Dimensions On Leader–Member Exchange Among Health Care Professionals. Journal Of Nursing Management, 24(2), 228-234.
  • Hardianto, H., & Sari, V. P. (2021). Leader-Member Exchange in Educational Institutions. Al-Ishlah. Jurnal Pendidikan, 13(2), 1088–1096.
  • Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How Important Are Job Attitudes? Meta- Analytic Comparisons of Integrative Behavioral Outcomes and Time Sequences. Academy of Management Journal, 49(2), 305–325.
  • Hatipoğlu, Z., Akduman, G., & Demir, B. (2019). Babacan Liderlik Tarzının Çalışan Görev Performansı Ve Duygusal Bağlılık Üzerindeki Etkisi. İşletme Araştırmaları Dergisi, 11(1), 279-292.
  • Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A New Criterion For Assessing Discriminant Validity in Variance-Based Structural Equation Modeling. Journal Of The Academy Of Marketing Science, 43(1), 115-135.
  • Hermawati, A., Pawestri, H. P., Susilowati, K. D. S., Martaleni, M., & Sambung, R. (2021). The Influence Of Leader-Member Exchange And Organizational Climate On Military Organizational Commitment. Jurnal Inovasi Ekonomi, 6(03), 93-100.
  • Herrbach, O., & Mignonac, K. (2004). How Organisational Image Affects Employee Attitudes. Human Resource Management Journal, 14(4), 76-88.
  • Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018). Do Ethical, Authentic, And Servant Leadership Explain Variance Above And Beyond Transformational Leadership? A Meta-Analysis. Journal of Management, 44(2), 501–529.
  • Ibort, L., Cuesta, G., Lombarte, T., & Catalán, A. G. (2020). The Correlation Between Leader–Member Exchange And Organisational Commitment Among Spanish Registered Nurses: The Moderating Role Of Sex And Hospital Size. International Journal of Environmental Research and Public Health, 17(3), 721.
  • İlhan, Ü. D., Güler, B. K., & Aksaraylı, M. (2019). Çalışma Değerleri Ve Örgüte Duygusal Bağlılık: X ve Y Kuşağı Mavi Yakalı Çalışanlar Üzerine Bir Çalışma. Yaşar Üniversitesi E-Dergisi, 14(56), 379-406.
  • Kahyaoğlu, M., & Akca, M. (2020). Kurumsal İmajın İş Tatminine Etkisinde Duygusal Bağlılığın Rolü: Konaklama İşletmeleri Üzerinde Bir Araştırma. Turizm Akademik Dergisi, 7(1), 225-240.
  • Kanten, P., & Kanten, S. (2016). Örgütlerde Davranışın Aydınlık ve Karanlık Yüzü. İstanbul: Nobel Akademik Yayıncılık.
  • Karim, J. (2008). The Relationship Between Emotional Intelligence, Leader-Member Exchange And Organizational Commitment. Euro Asia Journal of Management, 18(2), 153-171.
  • Kaur, H., & Paruthi, M. (2019). Antecedents And Consequences Of Online Engagement: Measurement And Assessment Of Reliability. J. Destin. Mark. Manag. 18, 54–73.
  • Khan, M., Du, J., Mann, A., Saleem, S., & Boamah, K. (2019). Rejuvenating The Concept Of Work Alienation Through Job Demands-Resources Model And Examining İts Relationship With Emotional Exhaustion And Explorative And Exploitative Learning. Psychol. Res. Behav. Manag. 12, 931–941.
  • Kılıç, K. C., & Aydın, Y. (2016). Hizmetkâr Liderlik Ölçeğinin Türkçe Uyarlaması: Güvenirlik ve Geçerlik Çalışması. KMÜ Sosyal ve Ekonomik Araştırmalar Dergisi 18(30), 106-113.
  • Konu, H., Murphy, J., Komppula, R., & Mikkonen, T. (2020). Investigating Emotional Commitment Towards A Region And A Hotel Brand. International Journal of Hospitality Management, 87, 102467.
  • Lambert, E. G., Keena, L. D., Leone, M., May, D., & Haynes, S. H.(2020). The Effects Of Distributive And Procedural Justice On Jobsatisfaction And Organizational Commitment Of Correctional Staff. The Social Science Journal,57(4), 405–416.
  • Lanctot, J. D., & Irving, J. A. (2010). Character And Leadership: Situating Servant Leadership İn A Proposed Virtues Framework. International Journal of Leadership Studies, 6(1), 28–50.
  • Lapointe, E., & Vandenberghe, C. (2018). Examination Of The Relationships Between Servant Leadership, Organizational Commitment, And Voice And Antisocial Behaviors. Journal of Business Ethics, 148, 99-115.
  • Lee, A., Lyubovnikova, J., Tian, A. W., & Knight, C. (2020). Servant Leadership: A Meta- Analytic Examination Of İncremental Contribution, Moderation, And Mediation. Journal of Occupational and Organizational Psychology, 93(1), 1–44.
  • Li, Y., & Xie, W. (2022). Linking Change-Oriented Organizational Citizenship Behavior To Turnover Intention: Effects Of Servant Leadership And Career Commitment. Public Pers. Manag. 51, 3–23.
  • Liden, R. C., & Maslyn, J. M. (1998). Multidimensionality Of Leader-Member Exchange: An Empirical Assessment Through Scale Development. Journal of Management, 24(1), 43– 72.
  • Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant Leadership: Development Of A Multidimensional Measure Andmulti-Level Assessment. The Leadership Quarterly, 19(2), 161–177.
  • Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant Leadership: Development Of A Multidimensional Measure And Multi-Level Assessment. The leadership quarterly, 19(2), 161-177.
  • Mahembe, B., Engerbrecht, A. S., & Dannhauser, Z. (2016). The Relationship Between Servant Leadership, Affective Commitment: Organizational Citizenship Behavior And Team Effectiveness. International Association for Cross-Cultural Psychology Conferences, Grand Valley State University.
  • Matta, F. K., Scott, B. A., Koopman, J., & Conlon, D. E. (2015). Does Seeing "Eye To Eye" Affect Work Engagement And Organizational Citizenship Behavior? A Role Theory Perspective On Lmx Agreement. The Academy of Management, 58(6), 1686-1708.
  • May, D. R., Gilson, R. L., & Harter, L. M. (2004). The Psychological Conditions of Meaningfulness, Safety, and Availability and The Engagement Of The Human Spirit At Work. Journal of Occupational and Organizational Psychology, 77, 11–37.
  • Meyer, J. P. ve Herscovıtch, L. (2001). Commitment in the Workplace Toward a General Mo-del. Human Resource Management Rewiev, 11, 299-326.
  • Meyer, J. P., & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1 (1), 61-89.
  • Meyer, J. P., & Allen, N. J. (1991). A Three-Component Conceptualization of Organizational Commitment. Human Resource Management Review, 1 (1), 61-89.
  • Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment To Organizations And Occupations: Extension And Test Of A Three-Component Conceptualization. Journal Of Applied Psychology, 78(4), 538.
  • Mostafa, A. M. S., & El-Motalib, E. A. A. (2019). Servant Leadership, Leader–Member Exchange And Proactive Behavior İn The Public Health Sector. Public Personnel Management, 48(3), 309-324.
  • Muthia, A., & Krishnan, V. R. (2015). Servant Leadership And Commitment: Role Of Transformational Leadership. International Journal on Leadership, 3(1), 9-20.
  • Myers, D.G. (2005). Exploring Psychology (Sixth edition in modules). New York: Worth Publishers.
  • Nahrgang, J. D., & Seo, J. J. (2016). How And Why High Leader-Member Exchange (LMX) Relationships Develop: Examining The Antecedents of LMX. In Talya Bauer & Berrin Erdogan (Eds.), The Oxford Handbook of Leader-Member Exchange. New York, NY: Oxford University Press.
  • Ng, K. Y. N. (2022). Effects Of Servant Leadership, Affective Commitment, And Trust On Knowledge Sharing Tendency in The Financial Industry. Knowledge Management Research & Practice, 1-19.
  • Northouse, P. G. (2021). Leadership: Theory and practice. Sage Publications Timmermans.
  • Olesia W.S, Namusonge G.S. (2014). Servant Leadership: The Exemplifying Behaviours. IOSR Journal Of Humanities and Social Science, 19(2), 75-80.
  • Palta, A. (2019). Examination of Teachers' Perceptions about Servant Leadership and Organizational Commitment. International Education Studies, 12(4), 36-41.
  • Parolini, J., Patterson, K., & Winston, B. (2009). Distinguishing Between Transformational And Servant Leadership. Leadership & Organizational Development Journal, 30(3), 274–291.
  • Pawar, A., Sudan, K., Satini, S., & Sunarsi, D. (2020). Organizational Servant Leadership. International Journal of Educational Administration, Management, and Leadership, 1(2), 63-76.
  • Pieper, J. R., Greenwald, J. M., & Schlachter, S. D. (2018). Motivating Employee Referrals: The Interactive Effects of The Referral Bonus, Perceived Risk in Referring, and Affective Commitment. Human Resource Management, 57, 1159-1174.
  • Poon, J. M. L. (2013). Relationships Among Perceived Career Support, Affective Commitment, and Work Engagement. International Journal of Psychology, 48(6), 1148-1155.
  • Porter, L. W., Steers, R. M., Mowday, R, T., & Boulian, P. V. (1974). Organizational Commitment, Job Satisfaction and Turnover Among Psychiatric Technicians. Journal of Applied Psychology, 59, 603609.
  • Puspitasari, D. A., & Mangundjaya, W. L. (2020, April). Leader–Member Exchange And Affective Commitment To Change: Mediating Role Of Change Self-Efficacy. In 3rd Forum in Research, Science, and Technology (FIRST 2019) (pp. 60-65). Atlantis Press.
  • Ringle C. M., Wende S., & Becker J. M. (2015). Smart PLS Release: 3. Germany SmartPLS GmbH: Boenningstedt.
  • Riquelme, H. E., Rios, R. E., & Gadallah, A. S. (2020). The İnfluence Of Servant Leadership On An Organization’s Serving-Driven Capabilities in A Kuwaiti Bank Environment. International Journal of Bank Marketing, 38(3), 692–717.
  • Rosnani, T. (2018). Trust in Leadership And Affective Commitment As A Mediator Between Servant Leadership Behavior And Extra-Role Behavior Of Teachers. J. Mgt. Mkt. Review, 3(3), 149-155.
  • Rubel, M. R. B., Kee, D. M. H., & Rimi, N. N. (2021). High Commitment Human Resource Management Practices And Hotelemployees’ Work Outcomes in Bangladesh. Global Business andOrganizational Excellence,40(5), 37–52.
  • Russell R.F., & Stone A.G. (2002). A Review Of Servant Leadership Attributes: Developing Apractical Model. Leadership & Organization Development Journal,23(3), 145-157.
  • Russell, R. (2001). The Role Of Values in Servant Leadership. Leadership & Organization Development Journal, 22(2), 76–83.
  • Saleem, F., Zhang, Y. Z., Gopinath, C., & Adeel, A. (2020). Impact Of Servant Leadership On Performance: The Mediating Role Of Affective And Cognitive Trust. Sage Open, 10(1), 2158244019900562.
  • Scandura, T. A., & Graen, G. B. (1984). Moderating Effects Of Initial Leader–Member Exchange Status On The Effects Of A Leadership Intervention. Journal Of Applied Psychology, 69(3), 428.
  • Scandura, T. A., & Meuser, J. D. (2022). Relational Dynamics Of Leadership: Problems And Prospects. Annual Review of Organizational Psychology and Organizational Behavior, 9, 309–337.
  • Setiawan, M., & Moko, W. (2023). The Effect of Servant Leadership on Employee Performance as Mediated by Leader-Member Exchange and Organizational Citizenship Behavior. KnE Social Sciences, 444-457.
  • Shabir, S., & Gani, A. (2020). Impact Of Work–Life Balance On Orga-Nizational Commitment Of Women Health-Care Workers. International Journal of Organizational Analysis, 28(4), 917–939.
  • Sharifi, R. (2018). Testing A Model Of Perceived Organizational Support, Citizenship Behavior, Commitment, Job Satisfaction And Leader-Member Exchange As Concequences Of Servant Leadership İn Cement Factory Employees İn Kermanshah. International Journal of Psychology (IPA), 12(2), 169-196.
  • Shore, L. M., Coyle-Shapiro, J. A., Chen, X.-P., &Tetrick, L. E. (2009). Social Exchange İn Work Settings: Content, Process, And Mixed Models. Manag. Organ. Rev. 5, 289–302.
  • Song, Y., Tian, Q. T., & Kwan, H. K. (2022). Servant Leadership And Employee Voice: A Moderated Mediation. Journal of Managerial Psychology, 37(1), 1-14.
  • Spears L. (1996). Reflections On Robert K. Greenleaf And Servant-Leadership. Leadership & Organization Development Journal,17(7), 33-35.
  • Spears L.C. (2010). Character And Servant Leadership: Ten Characteristics Of Effective, Caring Leaders. The Journal of Virtues & Leadership, 1(1), 25-30.
  • Steers, Richard M. (1977). Antecedents and Outcomes of Organizational Commitment. Administrative Science Quarterly 22 (1), 46-56.
  • Tanford, S. (2016). Antecedents and outcomes of hospitality loyalty: a meta-analysis. Cornell Hosp. 57(2),122–137.
  • Teng, C.-C., Lu, A. C. C., Huang, Z.-Y., & Fang, C.-H. (2019). Ethical Work Climate, Organizational Identification, Leader-Member-Exchange (LMX) And Organizational Citizenship Behavior (OCB): A Study Of Three Star Hotels in Taiwan. Int. J. Contemp. Hosp. Manag. 32, 212–229.
  • Tetteh, S., Wu, C., Opata, C. N., Asirifua Agyapong, G. N. Y., Amoako, R., & Osei-Kusi, F. (2020). Perceived Organisational Support, Job Stress, And Turnover İntention: The Moderation Of Affective Commitments. J. Psychol. Afr. 30, 9–16.
  • Tremblay, M., Parent-Rocheleau, X., & Sajadi, P. (2022). Are Leaders And Followers Receiving What They Give? A Long-Term Examination Of The Reciprocal Relationship Between Relative LMX And Relative OCB-Helping. J. Leadersh. Org. Stud. 29, 359–371.
  • Uğurluoğlu, Ö., Köse, S. D., & Köse, T. (2016). Sağlık Çalışanlarının Hizmetkâr Liderlik Algılarının Lider-Üye Etkileşimi Ve Örgütsel Güven Üzerindeki Etkisi. Türkiye Sosyal Araştırmalar Dergisi, 19(2), 239-262.
  • Usadolo, S. E., Usadolo, Q. E., & Edigin, J. (2022). The Role of Communication Satisfaction in the Relationship between Leader-Member Exchange and Teachers’ Affective Commitment. African Journal of Inter/Multidisciplinary Studies, 4(1), 350-361.
  • Van Dierendonck, D. (2011). Servant Leadership: A Review And Syntheses. Journal of Management, 27(4), 1228–1261.
  • van Dierendonck, D. (2011). Servant Leadership: A Review And Synthesis. Journal of Management, 37(4), 1228–1261.
  • Vernanda, A. D. (2022). The Effect of Leader Member Exchange (LMX) and Team Member Exchange (TMX) on Employee Performance Through Affective Commitment at PT Perkebunan Nusantara X. International Journal of Economics, Business and Accounting Research (IJEBAR), 6(1), 539-556.
  • Yalap, O., Sobacı, F., Baygın, E., & Ünüvar, H. (2021). İş Becerikliliği, Duygusal Bağlılık Ve Örgüt Temelli Öz Saygının Lider-Üye Etkileşimi Kapsamında İncelenmesi. İşletme Araştırmaları Dergisi, 13(2), 1647-1665.
  • Yıldız, B. (2016). Hizmetkâr Liderlik Algısının Lider-Üye Etkileşimi Üzerindeki Etkisi: Kamu Sektörü Çalışanları Üzerine Bir Araştırma. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 7(14), 499-517.
  • Yukl, G., O'Donnell, M., & Taber, T. (2009). Influence Of Leader Behaviors On The Leader-Member Exchange Relationship. Journal of Managerial Psychology, 24(4), 289-299.
  • Yukl, G., O'Donnell, M., & Taber, T. (2009). Influence Of Leader Behaviors On The Leader‐Member Exchange Relationship. Journal Of Managerial Psychology, 24(4), 289-299.
  • Zarei, M., Supphellen, M., & Bagozzi, R. P. (2022). Servant Leadership İn Marketing: A Critical Review And A Model Of Creativity-Effects. Journal of Business Research, 153, 172-184.
  • Zatzick, C. D., Deery, S. J., & Iverson, R. D. (2015). Understanding The Determinants of Who Gets Laid Off: Does Affectıve Organizational Commitment Matter? Human Resource Management, 54(6), 877–891.
  • Zhao, T., Li, H., Zheng, L., & Zhang, Y. (2023). How Dispositional Gratitude Shapes Employee Well-being and Organizational Commitment: The Mediating Roles of Leader-Member Exchange and Coworker Exchange. Journal of Career Assessment, 31(1), 149-171. https://www.surveysystem.com/sscalc.htm , Erişim Tarihi: 02.07.2023.
There are 127 citations in total.

Details

Primary Language Turkish
Subjects Leadership
Journal Section Research Article
Authors

Hüseyin Karagöz 0000-0003-4981-8156

Early Pub Date October 24, 2023
Publication Date December 30, 2023
Published in Issue Year 2023 Volume: 8 Issue: 2

Cite

APA Karagöz, H. (2023). Hizmetkâr Liderliğin Duygusal Bağlılık Üzerindeki Etkisinde Lider-Üye Etkileşiminin Aracı Rolü: Kauçuk ve Plastik Ürünlerin İmalatı Sektörü Çalışanları Üzerinde Bir Araştırma. JOEEP: Journal of Emerging Economies and Policy, 8(2), 400-415.
 Download Cover Image

JOEEP is published as two issues per year June and December and all publication policies and processes are conducted according to the international standards. JOEEP accepts and publishes the research articles in the fields of economics, political economy, fiscal economics, applied economics, business economics, labour economics and econometrics. JOEEP, without depending on any institution or organization, is a non-profit journal that has an International Editorial Board specialist on their fields. All “Publication Process” and “Writing Guidelines” are explained in the related title and it is expected from authors to Show a complete match to the rules. JOEEP is an open Access journal.