This research aims to measure patients’ perception of
physicians and hospitals in the community and to determine the factors
affecting their perceptions. For this purpose, data concerning patients’
perceptions of physicians and hospitals were collected from the sample of 380
participants in Keçiören district of Ankara through survey method. The obtained
data were analysed and interpreted. It was consequently found that patients’
perceptions of physicians and hospitals in general were at medium levels, that
they found hospitals good in general,
that they were moderately satisfied with physician-patient relations,
that they considered doctors as belonging to the most dependable occupational
group, that they trusted the army most
and that the communication between patients and physicians, the physical
conditions of hospitals and the quality of healthcare services hospitals offer
were the important factors affecting images about physicians and hospitals.
Access/ transportation to hospitals, due importance attached to patients’
rights by hospital management and hospitality services offered by hospitals
were found to be the factors influential in patients’ attitudes towards
hospitals. Significant correlations were found between patients’ educational
status and patients’ preference of doctors according to physicians’ gender. It
was concluded that patients thought that they received better care if they
visit their doctors in their private practice office.
Bölüm | Makaleler |
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Yazarlar | |
Yayımlanma Tarihi | 11 Aralık 2017 |
Gönderilme Tarihi | 8 Eylül 2017 |
Kabul Tarihi | 11 Aralık 2017 |
Yayımlandığı Sayı | Yıl 2017 Cilt: 2 Sayı: 2 |