LOGISTICS SERVICE PROVIDER SELECTION CRITERIA FOR COMPANIES

Yıl 2016, Cilt: 3 Sayı: 2, 163 - 175, 30.06.2016

Nagihan Aydin Murat Koseoglu

Öz

Companies were working labor intensive and the processes like sales, manufacturing, warehousing, transportation were running by themselves traditionally in the past. However highly competitive environment requires to be much more professional about the aforementioned processes today. Therefore to be innovative and to maintain continuous developments have become an obligation for companies. But this approach is quite costly when considered for all the processes in a company.Wide spread use of outsourcing within the last ten years, with the contributions of developments in the information and communication systems, has alleviated the overall costs on businesses. In this way all operations maintained more quickly, reliable, and economical by providing also the customer satisfaction. Outsourcing decisions are strategic decisions and there are also risks as well as the advantages. Therefore analyses need to be done before taking these kinds of strategic decisions. The ability of using information technology for the existed service provider is one of the most important selection criteria.  The details that are not taken into account while selecting the service provider may cause significant costs. In this context the importance of outsourcing and the criteria for selecting service providers is examined in this study. The study is done by evaluating the data obtained from company interviews by content analysis. As a result, fixed price guarantee, being a popular company, appreciated position in the sector, having experiences in the industry and information technology abilities identified as the important criteria during the selection of service providers for the companies.

 

Anahtar Kelimeler

Outsourcing, service providers, information technology, third party logistics

Kaynakça

• Acar A.Z., (2010) “Teknolojik Yetenek Yatırımlarının İşletmelerin Lojistik Hizmet Performansı Üzerine Etkileri”. Akdeniz Üniversitesi İİBF Dergisi (10(20): 121-140
• Acar A.Z, Köseoğlu A.M (2014). Lojistik Yaklaşımıyla Tedarik Zinciri Yönetimi, Nobel Akademik Yayınları 1.Basım
• Altaş, Y. (2004): “Dördüncü Parti Lojistik (4 PL)”, http://www.emakale.com/articles/59/1/DArdAncA-Parti-Lojistik-4PL/Sayfa1.html (Erişim: 27.07.2008).
• Ballou, R.H. (1992): “Busines Logistics Management”. New Jersey: Prentice Hall
• Bhatnagar, Rohit, Amrik S. Sohal, Robert Millen. (1999). Third Party Logistics Services: a Singapore Perspective. International Journal of Physical Distribution & Logistics.
• Çancı M. Acar M. (2003) “Lojistik Yönetimi: Freight Forwarder” El Kitabı.İstanbul: UTİKAD Yayını.
• Dalgıç , K. (2007 ) “Dış Kaynak Kullanımı (Outsourcing) ve Türk Silahlı Kuvvetlerinde Dış Kaynak Kullanımı Uygulamaları: TSK ve Dünya Ordularında Bir Karşılaştırma”. Kahramanmaraş Sütçü İmam Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yayımlanmamış Yüksek Lisans Bitirme Projesi, Kahramanmaras, Ocak.
• Daugherty, Patrica J. Theodore P. Stank, Dale S. Rogers. (1996). “ Third Party Services providers: Purchasers’ Perceptions”. International Journal of Purchasing and Material Management, Vol.32, No.2: 23–29.
• Embleton, P.R., Wright, P.C., (1998) “A practical guide to successful outsourcing”. Empowerment in Organizations, 6(3):94-106.
• Gilley, K. Matthew. (2000). “Making More by Doing Less: An Analysis of Outsourcing and its Effects on Firm Performance” . Journal of Management, Vol. 26, No.4: 763–790
• Gülen, K.G. (2005): “Lojistik Hizmetlerde Dış Kaynak Kullanımının Yaygınlaşması ve Tedarikçi İşletmelerde Gelişim Stratejileri”, İstanbul Ticaret Üniversitesi Fen Bilimleri Dergisi, Yıl: 4 Sayı: 8 Güz 2005/2 s. 29-48, www.iticu.edu.tr/kutuphane/dergi/f8/M00109.pdf (Erişim: 23.01.2007).
• Hertz, S., Monica A. (2003). “Strategic Development Of Third Party”.Logistics Providers. Industrial Marketing Management, Volume 32, No.2: 139–149.
• İstanbul Ticaret Odası “ Sorularla Dış Kaynak Kullanımı “ İşletme Yönetiminde Yeni Eğilimler Dizisi Yayın 2004-27
• Jharkharis, Sanjay ve Ravi Shankar. (2007). “Selection of Logistics Service Provider: An Analytic Network Process (ANP) Approach”. Omega, Vol.35, No.3: 274–289.
• Karasar, N.(2005). “Bilimsel Araştırma Yöntemi”. Ankara: Nobel Yayın Dağıtım.
• Keskin, M. H. (2006)” Lojistik Tedarik Zinciri Yönetimi: Geçmişi, Değişimi, Bugünü, Geleceği”. Ankara: Nobel Yayın Dağıtım.
• Lieb, Robert C., Brooks A. Bentz. (2004). “The Use of Third-Party Logistics Services by Large American Manufacturers: The 2003 Survey”. Transportation Journals. Vol.43, No. 3: 24–34.
• Lonsdale Chris, Andrew Cox, (2000) “ The Historical Development of Outsourcing : The Latest Fad “ Industrial Management & Data Systems, Vol.100 No:9
• Mersin D., (2006 ) ”Lojistikte Dış Kaynak Kullanımı, Yararları ve Dikkat Edilmesi Gerekli Noktalar”. International Logistics Congress, Proceedings, 92-95,
• Mersin, D. (2003): “Lojistikte Dış kaynak Kullanımı, Yararları ve Dikkat Edilmesi Gerekli Noktalar”, http://www.lojistikturkiye.com/menu.asp?menu_id=118&page_id=6 (Erişim: 06.07.08).
• Özbay, T. 2004: Sorularla Dış Kaynak Kullanımı (Outsourcing), İstanbul: İTO Yayınları No: 2004-27.
• Öztürk, A. ve Sezgili, K., 2002: “Dış Kaynaklardan Yararlanmanın Yeni Bir Rekabet Stratejisi Olarak Kullanılması ve Uygulama Süreci”, Uludağ Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, Cilt XXI, Sayı 2, 2002, s. 127-
• Özutku Hatice, 2002 “ İnsan Kaynakları Yönetiminde Yeni Eğilimler : Dış Kaynaklardan Yararlanma “, Verimlilik Dergisi 2002, 2
• Punch, K. F. (2005). “Sosyal Araştırmalara Giriş: Nicel Ve Nitel Yaklaşımlar”. Ankara: Siyasal kitabevi
• Razzaque, M. A., Sheng, C. C. (1998). “Outsourcing of Logistics Functions: A LiteratureSurvey”. International Journal of PhysicalDistribution&Logistics Management, 28(2): 89–107.
• Sevim, Ş; Akdemir, A. ve Vatansever, K. (2008): “Lojistik Faaliyetlerinde Dış Kaynak Kullanan İşletmelerin Aldıkları Hizmetlerin Kalitesinin Değerlendirilmesine Yönelik Bir İnceleme”, Süleyman Demirel Üniversitesi İktisadi ve İdari Bilimler Fakültesi Y.2008, C.13, S.1, s.1-27, http://iibf.sdu.edu.tr/dergi/files/2008-1-1.pdf (Erişim: 06.07.08).
• Sink H., Langley J. (1997) “A Managerial Framework For The Acquisition Of Thirh Party Logistics Services”. Journal Of Business Logistics, Vol 18, Iss 2, 1997, pg.175
• Stank, T.P. ve P.J. Daugherty. (1997). “The Impact of Operating Enviroment on the Formation of Coorperative Logistics Relationships”. Logistics and Transportation Review, Vol. 33, No. 1: 53–65.
• Şahin, A. G, Berberoğlu N. (2011) “Lojistik Outsourcing Karar Süreci ve 3PL Seçim Kriterleri”. AJIT-e: Online Academic Journal of Information Technology Vol:2 Num:5
• Waters, Donald J. (2003). “ Global Logistics and Distribution Planning Strategies For Management”. 4th Edition. Great Britain: Kogan Page Publishers.
• Wilding, R., Rein J. (2004). “Customer Perceptions On Logistics Outsourcing In The European Consumer Goods Industry”. International Journal of Physical Distribution & Logistics Management, Vol.34, No.8: 628–644
• Ying Wang, Lisa Sjöholm,2008. “The Use of Third Party Logistics Services by Swedish Manufacturing Firms: Current Situation and Future Prospects” International Journal of Shipping and Transport Logistics Vol :1
• Yıldırım, A. ve Simsek (2011). “H. Sosyal Bilimlerde Nitel Araştırma Yöntemleri”, 8.Baskı, Ankara, Seçkin Yayıncılık
• Zhu, Zhiwei, Kathy Hsu, Joseph Lillie (2001). “Outsourcing-A Starategic Move: The Process and the Ingredients For Success”. Management Decision, Vol.39, No.5: 373–378. http://cerasis.com/author/arobinson/, Adam Robinson Cerasis Magazine http://www.deu.edu.tr/DEUWeb/Icerik/Icerik.php?KOD=5699, Deniz Ulaştırma İşletme Mühendisliği
• https://www.asis.org/jasist.html Journal of the Association for Information Science and Technology Volume 66, Issue 8, Article first published online: 31 Dec 2014 http://hashtag.com.tr/blog/post/big-data-nedir-ve-nasil-kullanilir http://www.ajit-e.org/?menu=pages&p=details_of_article&id=22
• http://www.arastirmax.com/system/files/dergiler/makaleler/1/arastirmax-ucuncu-parti-lojistik-isletmelerinin-hizmet-kalitesinin-olcumuuzerine-bir-arastirma.pdf
• http://www.hho.edu.tr/HutenDergi/2014OCAK/4_YORUKOGLU_KAYAKUTLU_ERCAN.pdf
• http://www.ssc.upenn.edu/~fdiebold/papers/paper40/temp-wc.PDF www.3plstudy.com
• http://inet-tr.org.tr/inetconf8/bildiri/122.doC
• http://cerasis.com/2016/01/14/logistics-technology-2016/?utm_source=01/14/2016+-+Email&utm_campaign=01/14/2016+Blog+Post+Email+From+Constant+Contact&utm_medium=email
• http://www.frmtr.com/siyasal-bilgiler-hukuk/704170-bilgi-teknolojilerinin-lojistikte-kullanimi-deniz-ulastirma-isletme.html,
• http://ishukuku.blogcu.com/dis-kaynak-kullanimi-outsourcing-nedir/121249
• http://www.bilgiyonetimi.org/cm/pages/mkl_gos.php?nt=19 http://onlinelibrary.wiley.com/advanced/search/results
• http://www.outsourcing.com/ http://www.ito.org.tr/itoyayin/0023185.pdf