Hastanede Çalışan Güvenlik Görevlilerinin Şiddete Maruz Kalma ile Tükenmişlik Durumları Arasındaki İlişki

Yıl 2018, Cilt: 10 Sayı: 2, 153 - 159, 15.08.2018

Cuneyt Ardic Guzin Zeren Ozturk Oguzer Usta

https://doi.org/10.18521/ktd.339246

Öz

Amaç: Tükenmişliğin etkisi her meslek grubunda gösterilmiştir. Sağlık sektöründe çalışan güvenlik güçleri
gerek iş yükü, gerekse şiddete maruz kalmaları nedeniyle diğer sektörlere göre
daha fazla risk altındadır. Bu çalışmada hastanede çalışmakta olan güvenlik
görevlilerinin tükenmişlik düzeylerinin şiddet görme
durumları ve diğer faktörlerle ilişkisi araştırılmıştır.

Gereç ve Yöntem: Çalışmamız 2017 yılı Nisan-Haziran ayları arasında 3 farklı
ilden 6 hastanede yapılmıştır.  Çalışmada
amacına uygun olarak hazırlanan sosyo-demografik özelliklere ve Tükenmişlik Sendromuna sebep olabileceği düşünülen değişkenlere
yönelik 15 sorudan oluşan bir anket ile katılımcıların tükenmişlik düzeyini
belirlemek için Maslach tükenmişlik ölçeği araştırmacılar tarafından yüz yüze
görüşme yöntemi ile uygulanmıştır. Veriler SPSS 20.0 paket
programında değerlendirilmiştir. p<0,05 anlamlı olarak alınmıştır.

Bulgular: Çalışmaya hastanede çalışan 215 güvenlik görevlisi
katılmıştır. Katılımcıların şiddet görme durumları değerlendirildiğinde %65,5’i
(n=141) son bir yılda 3 veya daha fazla sözlü şiddete, %40,9’u (n=88) son bir
yılda 3 veya daha fazla fiziksel şiddete maruz kalmıştı.Son
1 yıl içinde sözlü ve fiziksel şiddete maruz kalanların Maslach Duygusal
tükenme puanları arasında ilişki bulunmuştur. (p<0.05)

Son 1 yıl içinde fiziksel şiddete maruz
kalanlarda Maslach Duyarsızlaşma puanı arasında ilişki varken (p<0.05) sözlü şiddete maruz kalanlarda fark bulunamamıştır. (p>0.05)

Sonuç: Hastanede çalışan güvenlik görevlerinin şiddetle karşılaşma
sıklıkları arttığında tükenmişlik durumlarının da arttığını saptadık. Bu
nedenle güvenlik görevlilerinin şiddet ile başa çıkma ve iletişim konularında eğitim almaları ve periyodik muayene
kapsamında psikolojik değerlendirilme yapılmasını önermekteyiz.

Anahtar Kelimeler

Tükenmişlik, Güvenlik Görevlileri, Şiddet

The Relationship between the Situation of Being Exposed to Violence and the Burnout in Security Guards Working in the Hospital

Öz

Objective: Burn-out affect was
shown every occupational groups. Security guards at hospitals
are at more risk because of their exposure to violence and their workload. The
aim of this study was to investigate the relationship between the situation of
being exposed to violence and the burnout in security guards at hospitals.

Methods: Study was performed between April and June 2017 at 6 hospitals
from 3 different cities in Turkey. A self-report questionnaire was performed
and filled by participants with face-to-face interaction. Questionnaire was
consisting of 15 items towards variables that might
cause burn-out syndrome and sociodemographic variables. Maslach Burnout
Inventory was used to measure burn-out level of the participants. Statistical
analyses were performed using SPSS. P < 0.05 was statistically significant.

Results: Participants were 215 security guards. 65.5 % (n=141) were exposed to verbally violent and 40.9 % (n=88) were
exposed to physically violent acts during the past 12 months three times or
more. There was statistically significant relation between exposure to verbal
or physical violence in last year and Maslach
emotional exhaustion scores. There was significant relation between Maslach
depersonalization scores of the security guards who exposed to physical
violence in last year, but it was not significantly at whom exposed to verbal violence in last year.

Conclusions: We found that as
burn-out increased with exposure to violence. Therefore we suggest that
security guards need to be educated about coping with violence and
communication; also should evaluated physiologically
within periodic examination. 

 

Anahtar Kelimeler

Burnout, Health Occupations, Violence

Kaynakça

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