Bilgi Yönetimi Sürecinde Performans Yönetim Modellerinin Uygulanması

Yıl 2010, Sayı: 2, 59 - 76, 29.06.2010

Hüseyin Yılmaz

Öz

Organizasyonlar süreçlerini, teknolojilerini ve insan kaynaklarının yönetimini daha mükemmel bir duruma getirmek amacıyla performans yönetim modellerini uygulamaktadır. Performans yönetim modelleri, son dönemde performans ölçümü konusunda yapılan çalışmalarla sürekli gelişen bir alan olarak karşımıza çıkmaktadır. Toplam (Dengeli) Başarı Göstergesi Modeli (Balanced scorecard) (BSC), EFQM Mükemmellik Modeli (The European Foundation for Quality Management Excellence Model) ve diğer mükemmellik modelleri, işletme ve akademinin tarama alanına objektif bir çerçeve sunmaktadır. İşletmelerin bilgi yönetimi uygulamaları ile performans yönetim modellerinin ilişkilendirilmesine dönük araştırmaların yeterli düzeyde olmadığı görülmektedir. Bu çalışmada literatür desteğiyle, bilgi yönetimi ve performans yönetim modellerinin entegre edilmesine odaklanılarak, uygulama konusunda özgün bir yol haritasının geliştirilmesi olasılığına cevap aranacaktır.

Anahtar Kelimeler

Performans Yönetim Modelleri, BSC Yöntemi, EFQM Mükemmellik Modeli, Bilgi Yönetimi.

Kaynakça

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