Araştırma Makalesi
BibTex RIS Kaynak Göster
Yıl 2016, Cilt: 3 Sayı: 1, 1 - 10, 01.04.2016
https://doi.org/10.17261/Pressacademia.2016116540

Öz

Kaynakça

  • Lobb E. A., Butow P. N., Kenny D. T., and Tattersall H. N. (1999), Communicating Prognosis in Early Breast Cancer: Do Women Understand the Language Used?, Medical Journal of Australia, 171 (6), p.290-294.
  • Von Guten C. F., Ferris F. D., and Emanuel L. L. (2000), The Patient-Physician Relationship “Ensuring Competencies in End-of-Life Care: Communication and Relational Skills”, The Journal of the American Medical Association, 284 (23), p.3051-3057.
  • Sudirman Indrianty. (2012), Understanding the Dynamic Interaction within Indonesia Healthcare Competition, European Journal of Business and Management, 4 (11), p.94-100.
  • Friedman. (1979),Nonverbal Communication between Patient and Medical Practitioner, Journal of Social Issue, p.82-89.
  • Ambady Nalini et al. (2002), Physical Therapists’ Nonverbal Communication Predicts Geriatric Patients’ Health Outcome, American Phychological Association.
  • Griffith et al. (2003), House Staff Nonverbal Communication Skills and Standardized Patient Satisfaction, Journal List J gen Intern Med, 18 (3), p.170-174.
  • Sudirman Indrianty. (2002), Penerapan Orientasi Pasar dalam Pelayanan Jasa RS di Kota Makassar ditinjau dari Strategi Prospectors, Analyzers, dan Defenders, Makassar. UniversitasHasanuddin.
  • Sudirman Indrianty. (2012), Hubungan antara Kepuasan Pasien, Loyalitas, dan Kinerja Organisasi, Jurnal Administrasi Negara Edisi III.
  • Konsil Kedokteran Indonesia (KKI).(2012), Standar Kompetensi Dokter Indonesia, Jakarta. Konsil Kedokteran Indonesia.
  • Watson M. J. (1988), New Dimension of Human Caring Theory, Nursing Science Quarterly, 1 (4), p.175-181.
  • Mehrabian A. (1972), Nonverbal Communication. In J. K. Cole (Ed.), Nebraskan Symposium on Motivation, 1971, Lincoln, NE: University of Nebraska Press, 19, p.107-161.
  • Leather D. G.(1976), Nonverbal Communication Systems, USA. Allyn and Bacon Inc.
  • Morris (1977) in Liliweri A. (2004), Dasar-Dasar Komunikasi antar Budaya, Yogyakarta. Pustaka Pelajar.
  • Khan F.F.H. et al. (2014), Patient Attitudes toward Physician Nonverbal Behavior during Consultancy: Result from a Developing Country, ISRN Family Medicine.
  • Glesson M. and Timmins F. (2004), Touch: A Fundamental Aspect of Communication with Older People Experiencing Dementia, Nursing Older People, 16 (2).
  • Riggio R. E. and Feldman R.S. (2005), Applications of Nonverbal Communication, USA.Lawrence Erlbaum Associates.
  • Herqutanto et al. (2011).Pengetahuan dan Keterampilan Komunikasi Dokter Pasien dan Faktor-Faktor yang Mempengaruhinya, Indonesian Medical Association, 61 (5).
  • Suratun, Manurung S., and Sumartini M. (2014), Hubungan antara Pendidikan Kesehatan dan Kepuasan Pasien Diabetus Mellitus di RuangRawat Rumah Sakit Persahabatan Tahun 2011, Jurnal Ilmiah WIDYA, 2 (1), p.41-47.
  • Crow R. et al. (2002), The Measurement of Satisfaction with Healthcare: Implications for Practice from a Systematic Review of the Literature, Health Technology Assessment, 6 (32).
  • Hanafi Imam and Richard S. D. (2012), Keterampilan Komunikasi Interpersonal Perawat Berpengaruh Peningkatan Kepuasan Pasien, Kediri. Jurnal STIKES, 5 (2).
  • Lestari et al. (2009), Analisa Faktor Penentu Tingkat Kepuasan Pasien di Rumah Sakit PKU Muhammadiyah Bantul, Jurnal Kedokteran dan Kesehatan Indonesia.
  • Mast M.S., Hall J.A., Klockner C. and Choi E.(2008), Physician Gender Affects How Physician Nonverbal Behavior is Related to Patients Satisfaction, Medical Care, 46 (12), p.1212-1218.

DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT

Yıl 2016, Cilt: 3 Sayı: 1, 1 - 10, 01.04.2016
https://doi.org/10.17261/Pressacademia.2016116540

Öz

Previous studies show that the effective nonverbal communication in therapeutic communication plays important role to influence the optimal level of patient’s healthiness through patient’s satisfaction due to asymmetry information between physician and patients. However, which variables of nonverbal communicationsthat are suitable to meet the need of different demography characteristics is still poorly understood. This research analyze the significances of each non-verbal communication variables consisting of artifact, haptic, kinesics, chronemics, proxemics, and vocalic to satisfy patients with different demography classification based on age, gender, ward type, ethnic, education, and occupation. The result shows that demography characteristics are really matter in explaining the influence of nonverbal communication variables to patients’ satisfaction.
Keywords : Nonverbal communication, demography characteristics, patient’s satisfaction.
JEL Classification: D82, M30, M31

Kaynakça

  • Lobb E. A., Butow P. N., Kenny D. T., and Tattersall H. N. (1999), Communicating Prognosis in Early Breast Cancer: Do Women Understand the Language Used?, Medical Journal of Australia, 171 (6), p.290-294.
  • Von Guten C. F., Ferris F. D., and Emanuel L. L. (2000), The Patient-Physician Relationship “Ensuring Competencies in End-of-Life Care: Communication and Relational Skills”, The Journal of the American Medical Association, 284 (23), p.3051-3057.
  • Sudirman Indrianty. (2012), Understanding the Dynamic Interaction within Indonesia Healthcare Competition, European Journal of Business and Management, 4 (11), p.94-100.
  • Friedman. (1979),Nonverbal Communication between Patient and Medical Practitioner, Journal of Social Issue, p.82-89.
  • Ambady Nalini et al. (2002), Physical Therapists’ Nonverbal Communication Predicts Geriatric Patients’ Health Outcome, American Phychological Association.
  • Griffith et al. (2003), House Staff Nonverbal Communication Skills and Standardized Patient Satisfaction, Journal List J gen Intern Med, 18 (3), p.170-174.
  • Sudirman Indrianty. (2002), Penerapan Orientasi Pasar dalam Pelayanan Jasa RS di Kota Makassar ditinjau dari Strategi Prospectors, Analyzers, dan Defenders, Makassar. UniversitasHasanuddin.
  • Sudirman Indrianty. (2012), Hubungan antara Kepuasan Pasien, Loyalitas, dan Kinerja Organisasi, Jurnal Administrasi Negara Edisi III.
  • Konsil Kedokteran Indonesia (KKI).(2012), Standar Kompetensi Dokter Indonesia, Jakarta. Konsil Kedokteran Indonesia.
  • Watson M. J. (1988), New Dimension of Human Caring Theory, Nursing Science Quarterly, 1 (4), p.175-181.
  • Mehrabian A. (1972), Nonverbal Communication. In J. K. Cole (Ed.), Nebraskan Symposium on Motivation, 1971, Lincoln, NE: University of Nebraska Press, 19, p.107-161.
  • Leather D. G.(1976), Nonverbal Communication Systems, USA. Allyn and Bacon Inc.
  • Morris (1977) in Liliweri A. (2004), Dasar-Dasar Komunikasi antar Budaya, Yogyakarta. Pustaka Pelajar.
  • Khan F.F.H. et al. (2014), Patient Attitudes toward Physician Nonverbal Behavior during Consultancy: Result from a Developing Country, ISRN Family Medicine.
  • Glesson M. and Timmins F. (2004), Touch: A Fundamental Aspect of Communication with Older People Experiencing Dementia, Nursing Older People, 16 (2).
  • Riggio R. E. and Feldman R.S. (2005), Applications of Nonverbal Communication, USA.Lawrence Erlbaum Associates.
  • Herqutanto et al. (2011).Pengetahuan dan Keterampilan Komunikasi Dokter Pasien dan Faktor-Faktor yang Mempengaruhinya, Indonesian Medical Association, 61 (5).
  • Suratun, Manurung S., and Sumartini M. (2014), Hubungan antara Pendidikan Kesehatan dan Kepuasan Pasien Diabetus Mellitus di RuangRawat Rumah Sakit Persahabatan Tahun 2011, Jurnal Ilmiah WIDYA, 2 (1), p.41-47.
  • Crow R. et al. (2002), The Measurement of Satisfaction with Healthcare: Implications for Practice from a Systematic Review of the Literature, Health Technology Assessment, 6 (32).
  • Hanafi Imam and Richard S. D. (2012), Keterampilan Komunikasi Interpersonal Perawat Berpengaruh Peningkatan Kepuasan Pasien, Kediri. Jurnal STIKES, 5 (2).
  • Lestari et al. (2009), Analisa Faktor Penentu Tingkat Kepuasan Pasien di Rumah Sakit PKU Muhammadiyah Bantul, Jurnal Kedokteran dan Kesehatan Indonesia.
  • Mast M.S., Hall J.A., Klockner C. and Choi E.(2008), Physician Gender Affects How Physician Nonverbal Behavior is Related to Patients Satisfaction, Medical Care, 46 (12), p.1212-1218.
Toplam 22 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular İşletme
Bölüm Articles
Yazarlar

Indrianty Sudirman Bu kişi benim

Indahwaty Sidin Bu kişi benim

Yayımlanma Tarihi 1 Nisan 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 3 Sayı: 1

Kaynak Göster

APA Sudirman, I., & Sidin, I. (2016). DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT. Research Journal of Business and Management, 3(1), 1-10. https://doi.org/10.17261/Pressacademia.2016116540
AMA Sudirman I, Sidin I. DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT. RJBM. Nisan 2016;3(1):1-10. doi:10.17261/Pressacademia.2016116540
Chicago Sudirman, Indrianty, ve Indahwaty Sidin. “DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT”. Research Journal of Business and Management 3, sy. 1 (Nisan 2016): 1-10. https://doi.org/10.17261/Pressacademia.2016116540.
EndNote Sudirman I, Sidin I (01 Nisan 2016) DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT. Research Journal of Business and Management 3 1 1–10.
IEEE I. Sudirman ve I. Sidin, “DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT”, RJBM, c. 3, sy. 1, ss. 1–10, 2016, doi: 10.17261/Pressacademia.2016116540.
ISNAD Sudirman, Indrianty - Sidin, Indahwaty. “DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT”. Research Journal of Business and Management 3/1 (Nisan 2016), 1-10. https://doi.org/10.17261/Pressacademia.2016116540.
JAMA Sudirman I, Sidin I. DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT. RJBM. 2016;3:1–10.
MLA Sudirman, Indrianty ve Indahwaty Sidin. “DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT”. Research Journal of Business and Management, c. 3, sy. 1, 2016, ss. 1-10, doi:10.17261/Pressacademia.2016116540.
Vancouver Sudirman I, Sidin I. DOES DEMOGRAPHY MATTER IN NONVERBAL COMMUNICATION BETWEEN PHYSICIAN AND PATIENT. RJBM. 2016;3(1):1-10.

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