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Role of Student Support Services in Enhancing Student Persistence in the Open University Context: Lesson from Indonesia Open University

Yıl 2018, Cilt: 19 Sayı: 3, 156 - 168, 18.07.2018
https://doi.org/10.17718/tojde.445116

Öz

The high number of non-enrolment students had decreased the retention rates in the Indonesia Open University. Prior studies revealed that student support had a pivotal role in enhancing student persistence. Therefore, this study was aimed to explore contribution of student support in increasing student persistence by employing mixed methods approach. Student persistence in this study refers to continuation of enrolment within four consecutive semesters. This study used sequential explanatory design by collecting the quantitative data from surveying 153 students and then followed by semi-structured interviews with 13 purposefully selected participants. In the quantitative phase, the results of the study revealed that student support had important contribution to student persistence. Meanwhile, the qualitative findings supported the survey results that student support had a pivotal role in influencing student persistence. Moreover, this study suggested the improvement of student support at the level of affective, cognitive, and systemic in order to enhance student persistence.

Kaynakça

  • Astin, A. W. (2003). What matters in college: Four critical years revisited. San Francisco: Jossey-Bass, Inc. Barnett, E. A. (2011). Validation Experiences and Persistence among Community College Students. Review of Higher Education, 34(2), 193–+. Belawati, T. (1998). Increasing Student Persistence in Indonesian Post-Secondary Distance Education. Distance Education, 19(1), 81–108. 166 Bocchi, J., Eastman, J. K., & Swift, C. O. (2004). Retaining the Online Learner: Profile of Students in an Online MBA Program and Implications for Teaching Them. Journal of Education for Business, 79(4), 245–253. Carr, S. (2000). As distance education comes of age, the challenge Is keeping the students. Chronicle of Higher Education, 46(23), A39. Cheung, L. L. W., & Kan, A. C. N. (2002). Evaluation of Factors Related to Student Performance in a Distance-Learning Business Communication Course. Journal of Education for Business. http://doi.org/10.1080/08832320209599674 Choi, H., Lee, Y., Jung, I., & Latchem, C. (2013). The Extent of and Reasons for Non Reenrollment: A Case of Korea National Open University. The International Review of Research in Open and Distance Learning, 14(4). Clay, M. N., Rowland, S., & Packard, A. (2008). Improving Undergraduate Online Retention through Gated Advisement and Redundant Communication. Journal of College Student Retention: Research, Theory and Practice. http://doi.org/10.2190/CS.10.1.g Creswell, J. P., & Clark, V. L. P. (2011). Designing and conducting mixed methods research (Second). California: Sage Publications. Creswell, J. W. (2007). Qualitative inquiry and reseach design: Choosing among five approaches. California: Sage Publications. Darojat, O. (2016). Improving Curriculum Through Blended Learning Pedagogy. Turkish Online Journal of Distance Education, 17(4). http://doi.org/10.17718/tojde.72654 Diaz, D., & Cartnal, R. (2006). Term Length as an Indicator of Attrition in Online Learning. Innovate: Journal of Online Education, 2(5). Retrieved from http://www.innovateonline.info/index.php?view=article&id=196 Dimri, A. K. (2015). Mechanism of F2F Student Support in Open and Distance Learning System: Indian Experience. Turkish Online Journal of Distance Education, 16(3), 61–73. http://doi.org/10.17718/tojde.03761 Dzakaria, H. (2005). The Role of Learning Support 167 Holder, B. (2007). An investigation of hope, academics, environment, and motivation as predictors of persistence in higher education online programs. The Internet and Higher Education, 10(4), 245–260. http://doi.org/10.1016/j.iheduc.2007.08.002 Ibrahim, M., Rwegasira, K. S. P., & Taher, A. (2007). Institutional Factors Affecting Students’ Intentions to Withdraw From Distance Learning Programs in the Kingdom of Saudi Arabia the Case of the Arab Open University (AOU). Online Journal of Distance Learning Administration, 10(1). Retrieved from http://www.westga.edu/~distance/ojdla/spring101/ibrahim101.htm Ivankova, N. V, & Stick, S. L. (2007). Students’ Persistence in a Distributed Doctoral Program in Educational Leadership in Higher Education: A Mixed Methods Study. Research in Higher Education, 48(1), 93–135. http://doi.org/10.1007/s11162- 006-9025-4 Johnston, V., & Simpson, O. (2006). “Retentioneering” Higher Education in the UK: Attitudinal Barriers to Addressing Student Retention in Universities. Widening Participation and Lifelong Learning, 8, 28–36. Kadarko, W. (2003). Kemampuan belajar mandiri dan faktor-faktor psikososial yang mempengaruhinya: Kasus Universitas Terbuka. Jurnal Pendidikan Terbuka Dan Jarak Jauh, 1(1). Lee, Y., & Choi, J. (2011). A review of online course dropout research: implications for practice and future research. Etr&D-Educational Technology Research and Development, 59(5), 593–618. http://doi.org/10.1007/s11423-010-9177-y Morris Wu, Sz-Shyan and Finnegan, Catherine L, L. V, Morris, L. V, Wu, S.-S., & Finnegan, C. L. (2005). Predicting Retention in Online General Education Courses. American Journal of Distance Education, 19(1), 23 — 36. Muilenburg, L., & Berge, Z. L. (2001). Barriers to distance education: A factor‐ analytic study. American Journal of Distance Education, 15(2), 7–22. http://doi.org/10.1080/08923640109527081 Perry, B., Boman, J., Care, W. D., Edwards, M., & Park, C. (2008). Why Do Students Withdraw from Online Graduate Nursing and Health Studies Education ? Journal of Educators Online, 5(1), 1–17. Retrieved from http://www.thejeo.com/Archives/Volume5Number1/PerryetalPaper.pdf Pigliapoco & Bogliolo, A., E. (2008). The effects of psychological sense of community in online and faceto-face academic courses. International Journal of Emerging Technologies in Learning, 3(4), 60–69. Puspitasari, K. A., & El Anshori, Y. T. (2016). Empat Windu Membangun Negeriku: 32 Tahun Universitas Terbuka. Universitas Terbuka. Ratnaningsih et.al., D. J. (2008). Analisis daya tahan mahasiswa putus kuliah pada pendidikan tinggi jarak jauh: Studi kasus mahasiswa Jurusan Manajemen Fakultas Ekonomi Universitas Terbuka. Jurnal Pendidikan Terbuka Dan Jarak Jauh, 9(2), 101–110. Rovai, A. P. (2003). In search of higher persistence rates in distance education online programs. The Internet and Higher Education, 6(1), 1–16. http://doi.org/10.1016/S1096-7516(02)00158-6 Simpson, O. (2003). Student retention in online, open, and distance learning (1st ed.). London: Kogan Page. Simpson, O. (2013). Student retention in distance education: are we failing our students? Open Learning: The Journal of Open, Distance and E-Learning, 28(2), 105–119. http://doi.org/10.1080/02680513.2013.847363 168 Tait, A. (2000). Planning Student Support for Open and Distance Learning. Open Learning: The Journal of Open, Distance and E-Learning, 15(3), 287–299. http://doi.org/10.1080/713688410 Tait, A. (2003). Reflections on student support in open and distance learning. The International Review of Research in Open and Distance Learning, 4(1). Retrieved from http://www.irrodl.org/index.php/irrodl/article/viewArticle/134/214 Tait, A. (2014). From Place to Virtual Space: Reconfiguring Student Support for Distance and E-learning in the Digital Age. Open Praxis, 6(1), 5–16. Tait, J. (2004). The tutor/facilitator role in student retention. Open Learning. http://doi.org/10.1080/0268051042000177872 Tello, S. F. (2007). An analysis of student persistence in online education. International Journal of Information and Communication Technology Education, 3(3), 47–62. Retrieved from http://search.proquest.com.ezproxy.library.yorku.ca/ docview/289062362?accountid=15182 Universitas Terbuka. (2017). UT dalam Angka 2017. Retrieved June 14, 2017, from http://www.ut.ac.id/ut-dalam-angka
Yıl 2018, Cilt: 19 Sayı: 3, 156 - 168, 18.07.2018
https://doi.org/10.17718/tojde.445116

Öz

Kaynakça

  • Astin, A. W. (2003). What matters in college: Four critical years revisited. San Francisco: Jossey-Bass, Inc. Barnett, E. A. (2011). Validation Experiences and Persistence among Community College Students. Review of Higher Education, 34(2), 193–+. Belawati, T. (1998). Increasing Student Persistence in Indonesian Post-Secondary Distance Education. Distance Education, 19(1), 81–108. 166 Bocchi, J., Eastman, J. K., & Swift, C. O. (2004). Retaining the Online Learner: Profile of Students in an Online MBA Program and Implications for Teaching Them. Journal of Education for Business, 79(4), 245–253. Carr, S. (2000). As distance education comes of age, the challenge Is keeping the students. Chronicle of Higher Education, 46(23), A39. Cheung, L. L. W., & Kan, A. C. N. (2002). Evaluation of Factors Related to Student Performance in a Distance-Learning Business Communication Course. Journal of Education for Business. http://doi.org/10.1080/08832320209599674 Choi, H., Lee, Y., Jung, I., & Latchem, C. (2013). The Extent of and Reasons for Non Reenrollment: A Case of Korea National Open University. The International Review of Research in Open and Distance Learning, 14(4). Clay, M. N., Rowland, S., & Packard, A. (2008). Improving Undergraduate Online Retention through Gated Advisement and Redundant Communication. Journal of College Student Retention: Research, Theory and Practice. http://doi.org/10.2190/CS.10.1.g Creswell, J. P., & Clark, V. L. P. (2011). Designing and conducting mixed methods research (Second). California: Sage Publications. Creswell, J. W. (2007). Qualitative inquiry and reseach design: Choosing among five approaches. California: Sage Publications. Darojat, O. (2016). Improving Curriculum Through Blended Learning Pedagogy. Turkish Online Journal of Distance Education, 17(4). http://doi.org/10.17718/tojde.72654 Diaz, D., & Cartnal, R. (2006). Term Length as an Indicator of Attrition in Online Learning. Innovate: Journal of Online Education, 2(5). Retrieved from http://www.innovateonline.info/index.php?view=article&id=196 Dimri, A. K. (2015). Mechanism of F2F Student Support in Open and Distance Learning System: Indian Experience. Turkish Online Journal of Distance Education, 16(3), 61–73. http://doi.org/10.17718/tojde.03761 Dzakaria, H. (2005). The Role of Learning Support 167 Holder, B. (2007). An investigation of hope, academics, environment, and motivation as predictors of persistence in higher education online programs. The Internet and Higher Education, 10(4), 245–260. http://doi.org/10.1016/j.iheduc.2007.08.002 Ibrahim, M., Rwegasira, K. S. P., & Taher, A. (2007). Institutional Factors Affecting Students’ Intentions to Withdraw From Distance Learning Programs in the Kingdom of Saudi Arabia the Case of the Arab Open University (AOU). Online Journal of Distance Learning Administration, 10(1). Retrieved from http://www.westga.edu/~distance/ojdla/spring101/ibrahim101.htm Ivankova, N. V, & Stick, S. L. (2007). Students’ Persistence in a Distributed Doctoral Program in Educational Leadership in Higher Education: A Mixed Methods Study. Research in Higher Education, 48(1), 93–135. http://doi.org/10.1007/s11162- 006-9025-4 Johnston, V., & Simpson, O. (2006). “Retentioneering” Higher Education in the UK: Attitudinal Barriers to Addressing Student Retention in Universities. Widening Participation and Lifelong Learning, 8, 28–36. Kadarko, W. (2003). Kemampuan belajar mandiri dan faktor-faktor psikososial yang mempengaruhinya: Kasus Universitas Terbuka. Jurnal Pendidikan Terbuka Dan Jarak Jauh, 1(1). Lee, Y., & Choi, J. (2011). A review of online course dropout research: implications for practice and future research. Etr&D-Educational Technology Research and Development, 59(5), 593–618. http://doi.org/10.1007/s11423-010-9177-y Morris Wu, Sz-Shyan and Finnegan, Catherine L, L. V, Morris, L. V, Wu, S.-S., & Finnegan, C. L. (2005). Predicting Retention in Online General Education Courses. American Journal of Distance Education, 19(1), 23 — 36. Muilenburg, L., & Berge, Z. L. (2001). Barriers to distance education: A factor‐ analytic study. American Journal of Distance Education, 15(2), 7–22. http://doi.org/10.1080/08923640109527081 Perry, B., Boman, J., Care, W. D., Edwards, M., & Park, C. (2008). Why Do Students Withdraw from Online Graduate Nursing and Health Studies Education ? Journal of Educators Online, 5(1), 1–17. Retrieved from http://www.thejeo.com/Archives/Volume5Number1/PerryetalPaper.pdf Pigliapoco & Bogliolo, A., E. (2008). The effects of psychological sense of community in online and faceto-face academic courses. International Journal of Emerging Technologies in Learning, 3(4), 60–69. Puspitasari, K. A., & El Anshori, Y. T. (2016). Empat Windu Membangun Negeriku: 32 Tahun Universitas Terbuka. Universitas Terbuka. Ratnaningsih et.al., D. J. (2008). Analisis daya tahan mahasiswa putus kuliah pada pendidikan tinggi jarak jauh: Studi kasus mahasiswa Jurusan Manajemen Fakultas Ekonomi Universitas Terbuka. Jurnal Pendidikan Terbuka Dan Jarak Jauh, 9(2), 101–110. Rovai, A. P. (2003). In search of higher persistence rates in distance education online programs. The Internet and Higher Education, 6(1), 1–16. http://doi.org/10.1016/S1096-7516(02)00158-6 Simpson, O. (2003). Student retention in online, open, and distance learning (1st ed.). London: Kogan Page. Simpson, O. (2013). Student retention in distance education: are we failing our students? Open Learning: The Journal of Open, Distance and E-Learning, 28(2), 105–119. http://doi.org/10.1080/02680513.2013.847363 168 Tait, A. (2000). Planning Student Support for Open and Distance Learning. Open Learning: The Journal of Open, Distance and E-Learning, 15(3), 287–299. http://doi.org/10.1080/713688410 Tait, A. (2003). Reflections on student support in open and distance learning. The International Review of Research in Open and Distance Learning, 4(1). Retrieved from http://www.irrodl.org/index.php/irrodl/article/viewArticle/134/214 Tait, A. (2014). From Place to Virtual Space: Reconfiguring Student Support for Distance and E-learning in the Digital Age. Open Praxis, 6(1), 5–16. Tait, J. (2004). The tutor/facilitator role in student retention. Open Learning. http://doi.org/10.1080/0268051042000177872 Tello, S. F. (2007). An analysis of student persistence in online education. International Journal of Information and Communication Technology Education, 3(3), 47–62. Retrieved from http://search.proquest.com.ezproxy.library.yorku.ca/ docview/289062362?accountid=15182 Universitas Terbuka. (2017). UT dalam Angka 2017. Retrieved June 14, 2017, from http://www.ut.ac.id/ut-dalam-angka
Toplam 1 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Articles
Yazarlar

Muhammad Husni Arıfın Bu kişi benim

Yayımlanma Tarihi 18 Temmuz 2018
Gönderilme Tarihi 12 Eylül 2017
Yayımlandığı Sayı Yıl 2018 Cilt: 19 Sayı: 3

Kaynak Göster

APA Arıfın, M. H. (2018). Role of Student Support Services in Enhancing Student Persistence in the Open University Context: Lesson from Indonesia Open University. Turkish Online Journal of Distance Education, 19(3), 156-168. https://doi.org/10.17718/tojde.445116