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Workplace Incivility: A Conceptual Review

Yıl 2022, Cilt: 5 Sayı: 2, 341 - 367, 30.10.2022
https://doi.org/10.38057/bifd.1183503

Öz

In this study, the definition of workplace incivility has been made, the relationship between the concept and different concepts has been examined and information has been given about the general characteristics of workplace incivility. The development process of workplace incivility and the factors that are effective in the emergence of workplace incivility are examined and a perspective is given to the subject. Within the scope of the study, examples of incivility in the workplace are presented and information about the consequences and importance of these behaviors for businesses is also given. Finally, some of the studies in the literature on the subject of incivility in the workplace are discussed. It is hoped that the study will contribute to the literature, managers and possible studies on the subject in terms of the information presented about the concept and the methods that can enable managers to prevent workplace incivility.

Kaynakça

  • Andersson, L. M. ve Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
  • Ashforth, B.E ve Mael, F. (1989) Social identity theory and the organization. The Academy of Management Review, 14(1), 20-39.
  • Blase, J., Blase, J. ve Du, F. (2009). Teacher Perspectives of School Mistreatment: Implications for District Level Administrators. Journal of Scholarship and Practice, 6(1), 8-21.
  • Blau, G. ve Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78, 595-614.
  • Bureau, J.S.; Gagné, M.; Morin, A.J.S. ve Mageau, G.A. (2021). Transformational Leadership and Incivility: A Multilevel and Longitudinal Test Show less, Journal of Interpersonal Violence, 36, 1–26.
  • Cartwright, S. ve Holmes, N. (2006). The Meaning Of Work: The Challenge Of Regaining Employee Engagement and Reducing Cynicism. Human Resource Management Review, 16, 199-208.
  • Caza, B.B. ve Cortina, L.M. (2007). From Insult to Injury: Explaining the Impact of Incivility. Basic and Applied Social Psychology, 29(4): 335-350.
  • Cortina, L.M. (2008). Unseen Injustice: Incivility as Modern Discrimination in Organizations. Academy of Manegement Review, 33(1), 55-75.
  • Cortina, L.M., Magley, V.J., Williams, J.H. ve Langhout, R.D. (2001). Incivility in the Workplace: Incidence and Impact. Journal of Occupational Health Psychology, 6(1), 64-80.
  • Crampton, S.M. ve Hodge, J.W. (2008). Rudeness and Incivility in the Workplace, Journal of Leadership. Accountability and Ethics, 41-48.
  • Çiçek, B. ve Çiçek, A. (2020). İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi, 7(2), 267-282.
  • Çoban, R. ve Deniz, M. (2021). İşyeri Nezaketsizliğinin İşten Ayrılma Niyetine Etkisinde Örgütsel Sinizmin Aracılık Rolü Üzerine Bir Araştırma. Uluslararası Toplum Araştırmaları Dergisi, 17(34), 1226-1259.
  • Delen, M.G. (2010). Çalışma Hayatında İşyeri Kabalığı Olgusu, İstanbul Üniversitesi İktisat Fakültesi, Maliye Araştırma Merkezi Konferansları, 0(53), 43-58.
  • Dietz, J., Robinson, S.L., Folger, R., Baron, R.A. ve Schulz, M. (2003). The Impact of Community Violence and an Organization’s Procedural Justice Climate on Workplace Aggression. Academy of Management Journal. 46(3).
  • Dion, M.J. (2006). The Impact of Workplace Incivility and Occupational Stress on the job satisfaction and turnover of acute care nurses. Doctoral Dissertations, University Of Connecticut.
  • Faheem, M.A. ve Mahmud, N. (2015). Workplace incivility in predicting turnover intentions and job performance: Study on nurses of public sector hospitals of Pakistan. Research Journal of Applied Sciences, Engineering and Technology, 10(8), 863-870.
  • Felblinger, Dianne M.,(2008). Incivility and Bullying in the Workplace and Nurses Shame responses. Journal of obstetric. Gynecologic & Neonatal Nursing, 37(2), 234-242.
  • Giumetti, G.W., ve Hatfield, A.L. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18, 297-309.
  • Griffin, B. (2010). Multilevel Relationships between Organizational-Level Incivility, Justice and Intention to Stay, Work and Stress, 24(4), 309-323.
  • Hornstein, H. (2003). A Workplace Incivility: An Unavoidable Product of Human Nature and Organizational Nurturing. Ivey Business Journal. 68(2), 3-4.
  • Hutton, S. ve Gates, D. (2008). Workplace Incivility and Productivity Losses among Direct Care Staff. Journal of American Association of Occupational Health Nurses, 56(4), 168-175.
  • Işıkay, Ç. (2019). İşyeri Nezaketsizliği ve Demografik Özellikler Arasındaki İlişkiler: Hemşireler Üzerine Bir İnceleme. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 5(1), 51-68.
  • İslamoğlu, G. (2018). İşyeri Nezaketsizliği. Tülay Turgut (Ed.), Örgütsel Davranış: Gündemdeki Konular içinde (139-165), İstanbul: Çağlayan, s.143.
  • Johnson, P. R. ve Indvik, J. J. (2001). Slings and Arrows of Rudeness: Incivility in the Workplace. Journal of Management Development, 20(8), 705-714.
  • Kanten, P. (2014). İşyeri Nezaketsizliğinin Sosyal Kaytarma Davranışı ve İşten Ayrılma Niyeti Üzerindeki Etkisinde Duygusal Tükenmenin Aracılık Rolü. Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6(1),11-26.
  • Kanter, R.M. (1979). Power Failure in Management Circuits, Harvard Business Review, 57(4), No.4, 65-75.
  • Kumral, T. ve Çetin, C. (2016). İşyeri nezaketsizliği üzerine bir yazın incelemesi. Kafkas Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, ek sayı 1, 153-171.
  • Küçük, Ö., ve Çakıcı, A. (2018). İşyeri Kabalığının Öznel İyi Oluş Haline Etkisi. İş ve İnsan Dergisi, 5(1), 75-87.
  • Lewis, P., ve Malecha, A. (2011). The Impact of Workplace Incivility on the Work Environment, Manager Skill, and Productivity. Jona: The Journal of Nursing Administration, 41(1), 41-47.
  • Lewis, P.S. (2009). Individual And Organizational Factors That Predict Workplace Incivility: Impact On Costs, Absenteeism, And Productivity. Doctor of Philosophy, Texas Woman’s University, Denton, Texas.
  • Lim, S. ve Lee, A. (2011). Work and nonwork outcomes of workplace incivility: Does family support help?. Journal of Occupational Health Psychology, 16(1), 95-111.
  • Loh, J.M.I. (2016). Merlion: The influence of Singapore's cosmopolitan culture on workplace incivility. (Edited by Omari, M.,and Paull, M. ) Workplace Abuse, Incivility and Bullying: Methodological and Cultural Perspectives (1st ed., 143-155). Oxon United Kingdom: Routledge.
  • Martin, R.J. ve Hine, D.W. (2005). Development and Validation of the Uncivil Workplace Behaviour Questionnaire. Journal of Occupational Health Psychology, 10(4), 477-490.
  • Milam, A.C., Spıtzmueller, C. ve Penney, L.M. (2009). Investigating Individual Differences Among Targets of Workplace Incivility. Journal of Occupational Health Psychology, 14(1), 58-69.
  • Miner, K.N. ve Cortina, L.M. (2016). Observed Workplace Incivility toward Women, Perceptions of Interpersonal Injustice, and Observer Occupational Well-Being: Differential Effects for Gender of the Observer. Frontiers in Psychology, 7(1), 1-12.
  • Montgomery, K., Kane, K. ve Vance, C.M. (2004). Accounting for Differences in Norms of Respect. Group & Organization Management, 29(2), 248-268.
  • Morrow, P.C., Mcelroy, J.C. ve Scheıbe, K.P. (2011). Work Unit Incivility, Job Satisfaction, and Total Quality Management among Transportation Employees.
  • Naimon, E.C., Mullins, M. E. ve Osatuke, K. (2013). The effects of personality and spirituality on workplace incivility perceptions. Journal of Management, Spirituality & Religion, 10(1), 91-110.
  • Namie, G. (2003). Workplace bullying: Escalated incivility. Ivey Business Journal. 68(2), November-December, 2-6.
  • Nitzsche, M., Ribeiro. L. ve Laneiro, T. (2018). Workplace incivility among Portuguese hotel employees: Is lack of respect burning them out? Journal of Spatial and Organizational Dynamics, 6(1), 52-71.
  • Özgener, Ş. (2016). İş Ahlakının Temelleri: Yönetsel Bir Yaklaşım (Nobel Akademik Yayıncılık Eğitim Danışmanlık Tic. Ltd. Şti. Ankara).
  • Pearson, C. ve Porath, C. (2009). The Cost of Bad Behavior: How İncivility is Damaging Your Business and What to Do About it, Penguin, New York.
  • Pearson, C.M., ve Porath, C.L. (2005). On the Nature, Consequences and Remedies of Workplace Incivility: No Time for “Nice ”? Think Again. Academy of Management Executive, 19(1), 7-18.
  • Penney, L.M. ve Spector, P.E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26, 777-796.
  • Polatçı, S. ve Özçalık, F. (2013). Yapısal ve Psikolojik Güçlendirmenin İşyeri Nezaketsizliği ve Tükenmişliğe Etkisi. İşletme Bilimi Dergisi, 1(1), 17-34.
  • Porath, C. ve Pearson, C. (2013). The Price of Incivility. Harvard Business Review, https://hbr.org/2013/01/the-price-of-incivility, Erişim Tarihi:02.06.2021
  • Porath, C.L. ve Pearson, C.M. (2010). The Cost of Bad Behaviour. Organizational Dynamics, 39(1), 64-71.
  • Qian, S., Lim, V.K.G. and Gao, Y. (2022), Can qualitative job insecurity instigate workplace incivility? The moderating roles of self-compassion and rumination. Career Development International, 27(5), 511-525.
  • Rahim, A. ve Cosby, D.M. (2016). A model of workplace incivility, job burnout, turnover intentions, and job performance. Journal of Management Development, 35(10), 1255-1265.
  • Reio Jr. T.G. ve Ghosh, R. (2009). Antecedents and Outcomes of Workplace Incivility: Implications for Human Resource Development Research and Practice. Human Resource Development Quarterly, 20(3), 237-264.
  • Tarraf, R.C. (2012). Taking a closer look at workplace ıncivility: dimensionality and source effects. The degree in Master of Science, The University of Western Ontario The School of Graduate and Postdoctoral Studies Graduate Program in Psychology.
  • Taştan, S.Ç. (2014). İşyeri nezaketsizliğini öngören örgütsel ve durumsal önceller ile çalışanların davranışsal sonuçları arasındaki ilişkinin ve sosyo-psikolojik kaynakların rolünün incelenmesi: Sağlık kurumlarında yapılan bir araştırma. ‘İş, Güç’ Endüstri İlişkileri ve İnsan Kaynaları Dergisi, 6(3), 61-77.
  • Taylor, S.G. ve Kluemper, D.H. (2012) Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality. Journal of Occupational Health Psychology, 17(3), 316–329.
  • Toker, G.A. (2010). Mobbing: İş Yerinde Yıldırma Nedenleri ve Başa Çıkma Yöntemleri, 1.Basım, Ankara: Öğreti Akademi.
  • Üstün, F. ve Ersolak, Ş. (2020). Makyavelizm ve İş Yeri Nezaketsizliği: Banka Çalışanları Üzerine Bir Araştırma. IBAD Sosyal Bilimler Dergisi, 7, 329-343.
  • Van Jaarsveld, D.D., Walker, D.D. ve Skarlicki, D.P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36(6), 1486-1504.
  • Wang, C.H. and Chen, H.T. (2020), Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights, 3(4), 415-429.
  • Watson, D. ve Tellegen, A. (1985). Toward a Consensual Structure of Mood. Psychological Bulletin, 98(2), 219-235.
  • Yıldız, S. ve Bayrakçı, C. (2020). İşyeri Nezaketsizliği İle İş Stresi Arasındaki İlişki: Akademisyenler Üzerine Bir Araştırma. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 40, 515-529.
  • Young, Kim A.; Hassan, Shahidul; Hatmaker ve Deneen M. (2019). Towards understanding workplace incivility: gender, ethical leadership and personal control. Public Management Review, 1-22.
  • Zauderer, D.G. (2002). Workplace Incivility and the Management of Human Capital. The Public Manager, 31(1), 36-42.
  • Ko, S. H., Kim, J., & Choi, Y. (2021). Compassion and workplace incivility: Implications for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, MDPI, Open Access Journal, 7(1), 1-12.
  • Torkelson, E., Holm, K., & Bâckstrôm, M. (2016). Workplace incivility in a Swedishcontext. NordicJournal of Working Life Studies, 6(2), 3-22.

İşyeri Nezaketsizliği: Kavramsal Bir İnceleme

Yıl 2022, Cilt: 5 Sayı: 2, 341 - 367, 30.10.2022
https://doi.org/10.38057/bifd.1183503

Öz

Bu çalışmada işyeri nezaketsizliğinin tanımı yapılmış, kavramın farklı kavramlarla olan ilişkileri incelenmiş ve işyeri nezaketsizliğinin genel özellikleri hakkında bilgi verilmiştir. İşyeri nezaketsizliğinin gelişim süreci ve işyeri nezaketsizliğinin ortaya çıkmasında etkili olan faktörler incelenerek konuya bir bakış açısı kazandırılmaya çalışılmıştır. Çalışma kapsamında işyerinde görülen nezaketsiz davranışlarla ilgili örnekler sunulmuş ve bu davranışların işletmeler açısından sonuçları ve önemi hakkında bilgiler de verilmiştir. Son olarak işyerinde nezaketsizlik konusuyla ilgili literatürde yer alan çalışmalardan bazıları ele alınmıştır. Kavramla ilgili sunulan bilgiler ve yöneticilerin işyeri nezaketsizliğini önlemelerini sağlayabilecek yöntemlerin incelenmesi bakımından, çalışmanın literatüre, yöneticilere ve konuyla ilgili yapılması olası gelecek çalışmalara katkı sağlaması umulmaktadır.

Kaynakça

  • Andersson, L. M. ve Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24(3), 452-471.
  • Ashforth, B.E ve Mael, F. (1989) Social identity theory and the organization. The Academy of Management Review, 14(1), 20-39.
  • Blase, J., Blase, J. ve Du, F. (2009). Teacher Perspectives of School Mistreatment: Implications for District Level Administrators. Journal of Scholarship and Practice, 6(1), 8-21.
  • Blau, G. ve Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78, 595-614.
  • Bureau, J.S.; Gagné, M.; Morin, A.J.S. ve Mageau, G.A. (2021). Transformational Leadership and Incivility: A Multilevel and Longitudinal Test Show less, Journal of Interpersonal Violence, 36, 1–26.
  • Cartwright, S. ve Holmes, N. (2006). The Meaning Of Work: The Challenge Of Regaining Employee Engagement and Reducing Cynicism. Human Resource Management Review, 16, 199-208.
  • Caza, B.B. ve Cortina, L.M. (2007). From Insult to Injury: Explaining the Impact of Incivility. Basic and Applied Social Psychology, 29(4): 335-350.
  • Cortina, L.M. (2008). Unseen Injustice: Incivility as Modern Discrimination in Organizations. Academy of Manegement Review, 33(1), 55-75.
  • Cortina, L.M., Magley, V.J., Williams, J.H. ve Langhout, R.D. (2001). Incivility in the Workplace: Incidence and Impact. Journal of Occupational Health Psychology, 6(1), 64-80.
  • Crampton, S.M. ve Hodge, J.W. (2008). Rudeness and Incivility in the Workplace, Journal of Leadership. Accountability and Ethics, 41-48.
  • Çiçek, B. ve Çiçek, A. (2020). İşyeri Nezaketsizliğinin Yaratıcı Çalışan Performansı Üzerindeki Etkisi: Lider-Üye Etkileşiminin Aracılık Rolü. İş ve İnsan Dergisi, 7(2), 267-282.
  • Çoban, R. ve Deniz, M. (2021). İşyeri Nezaketsizliğinin İşten Ayrılma Niyetine Etkisinde Örgütsel Sinizmin Aracılık Rolü Üzerine Bir Araştırma. Uluslararası Toplum Araştırmaları Dergisi, 17(34), 1226-1259.
  • Delen, M.G. (2010). Çalışma Hayatında İşyeri Kabalığı Olgusu, İstanbul Üniversitesi İktisat Fakültesi, Maliye Araştırma Merkezi Konferansları, 0(53), 43-58.
  • Dietz, J., Robinson, S.L., Folger, R., Baron, R.A. ve Schulz, M. (2003). The Impact of Community Violence and an Organization’s Procedural Justice Climate on Workplace Aggression. Academy of Management Journal. 46(3).
  • Dion, M.J. (2006). The Impact of Workplace Incivility and Occupational Stress on the job satisfaction and turnover of acute care nurses. Doctoral Dissertations, University Of Connecticut.
  • Faheem, M.A. ve Mahmud, N. (2015). Workplace incivility in predicting turnover intentions and job performance: Study on nurses of public sector hospitals of Pakistan. Research Journal of Applied Sciences, Engineering and Technology, 10(8), 863-870.
  • Felblinger, Dianne M.,(2008). Incivility and Bullying in the Workplace and Nurses Shame responses. Journal of obstetric. Gynecologic & Neonatal Nursing, 37(2), 234-242.
  • Giumetti, G.W., ve Hatfield, A.L. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18, 297-309.
  • Griffin, B. (2010). Multilevel Relationships between Organizational-Level Incivility, Justice and Intention to Stay, Work and Stress, 24(4), 309-323.
  • Hornstein, H. (2003). A Workplace Incivility: An Unavoidable Product of Human Nature and Organizational Nurturing. Ivey Business Journal. 68(2), 3-4.
  • Hutton, S. ve Gates, D. (2008). Workplace Incivility and Productivity Losses among Direct Care Staff. Journal of American Association of Occupational Health Nurses, 56(4), 168-175.
  • Işıkay, Ç. (2019). İşyeri Nezaketsizliği ve Demografik Özellikler Arasındaki İlişkiler: Hemşireler Üzerine Bir İnceleme. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 5(1), 51-68.
  • İslamoğlu, G. (2018). İşyeri Nezaketsizliği. Tülay Turgut (Ed.), Örgütsel Davranış: Gündemdeki Konular içinde (139-165), İstanbul: Çağlayan, s.143.
  • Johnson, P. R. ve Indvik, J. J. (2001). Slings and Arrows of Rudeness: Incivility in the Workplace. Journal of Management Development, 20(8), 705-714.
  • Kanten, P. (2014). İşyeri Nezaketsizliğinin Sosyal Kaytarma Davranışı ve İşten Ayrılma Niyeti Üzerindeki Etkisinde Duygusal Tükenmenin Aracılık Rolü. Aksaray Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 6(1),11-26.
  • Kanter, R.M. (1979). Power Failure in Management Circuits, Harvard Business Review, 57(4), No.4, 65-75.
  • Kumral, T. ve Çetin, C. (2016). İşyeri nezaketsizliği üzerine bir yazın incelemesi. Kafkas Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, ek sayı 1, 153-171.
  • Küçük, Ö., ve Çakıcı, A. (2018). İşyeri Kabalığının Öznel İyi Oluş Haline Etkisi. İş ve İnsan Dergisi, 5(1), 75-87.
  • Lewis, P., ve Malecha, A. (2011). The Impact of Workplace Incivility on the Work Environment, Manager Skill, and Productivity. Jona: The Journal of Nursing Administration, 41(1), 41-47.
  • Lewis, P.S. (2009). Individual And Organizational Factors That Predict Workplace Incivility: Impact On Costs, Absenteeism, And Productivity. Doctor of Philosophy, Texas Woman’s University, Denton, Texas.
  • Lim, S. ve Lee, A. (2011). Work and nonwork outcomes of workplace incivility: Does family support help?. Journal of Occupational Health Psychology, 16(1), 95-111.
  • Loh, J.M.I. (2016). Merlion: The influence of Singapore's cosmopolitan culture on workplace incivility. (Edited by Omari, M.,and Paull, M. ) Workplace Abuse, Incivility and Bullying: Methodological and Cultural Perspectives (1st ed., 143-155). Oxon United Kingdom: Routledge.
  • Martin, R.J. ve Hine, D.W. (2005). Development and Validation of the Uncivil Workplace Behaviour Questionnaire. Journal of Occupational Health Psychology, 10(4), 477-490.
  • Milam, A.C., Spıtzmueller, C. ve Penney, L.M. (2009). Investigating Individual Differences Among Targets of Workplace Incivility. Journal of Occupational Health Psychology, 14(1), 58-69.
  • Miner, K.N. ve Cortina, L.M. (2016). Observed Workplace Incivility toward Women, Perceptions of Interpersonal Injustice, and Observer Occupational Well-Being: Differential Effects for Gender of the Observer. Frontiers in Psychology, 7(1), 1-12.
  • Montgomery, K., Kane, K. ve Vance, C.M. (2004). Accounting for Differences in Norms of Respect. Group & Organization Management, 29(2), 248-268.
  • Morrow, P.C., Mcelroy, J.C. ve Scheıbe, K.P. (2011). Work Unit Incivility, Job Satisfaction, and Total Quality Management among Transportation Employees.
  • Naimon, E.C., Mullins, M. E. ve Osatuke, K. (2013). The effects of personality and spirituality on workplace incivility perceptions. Journal of Management, Spirituality & Religion, 10(1), 91-110.
  • Namie, G. (2003). Workplace bullying: Escalated incivility. Ivey Business Journal. 68(2), November-December, 2-6.
  • Nitzsche, M., Ribeiro. L. ve Laneiro, T. (2018). Workplace incivility among Portuguese hotel employees: Is lack of respect burning them out? Journal of Spatial and Organizational Dynamics, 6(1), 52-71.
  • Özgener, Ş. (2016). İş Ahlakının Temelleri: Yönetsel Bir Yaklaşım (Nobel Akademik Yayıncılık Eğitim Danışmanlık Tic. Ltd. Şti. Ankara).
  • Pearson, C. ve Porath, C. (2009). The Cost of Bad Behavior: How İncivility is Damaging Your Business and What to Do About it, Penguin, New York.
  • Pearson, C.M., ve Porath, C.L. (2005). On the Nature, Consequences and Remedies of Workplace Incivility: No Time for “Nice ”? Think Again. Academy of Management Executive, 19(1), 7-18.
  • Penney, L.M. ve Spector, P.E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior, 26, 777-796.
  • Polatçı, S. ve Özçalık, F. (2013). Yapısal ve Psikolojik Güçlendirmenin İşyeri Nezaketsizliği ve Tükenmişliğe Etkisi. İşletme Bilimi Dergisi, 1(1), 17-34.
  • Porath, C. ve Pearson, C. (2013). The Price of Incivility. Harvard Business Review, https://hbr.org/2013/01/the-price-of-incivility, Erişim Tarihi:02.06.2021
  • Porath, C.L. ve Pearson, C.M. (2010). The Cost of Bad Behaviour. Organizational Dynamics, 39(1), 64-71.
  • Qian, S., Lim, V.K.G. and Gao, Y. (2022), Can qualitative job insecurity instigate workplace incivility? The moderating roles of self-compassion and rumination. Career Development International, 27(5), 511-525.
  • Rahim, A. ve Cosby, D.M. (2016). A model of workplace incivility, job burnout, turnover intentions, and job performance. Journal of Management Development, 35(10), 1255-1265.
  • Reio Jr. T.G. ve Ghosh, R. (2009). Antecedents and Outcomes of Workplace Incivility: Implications for Human Resource Development Research and Practice. Human Resource Development Quarterly, 20(3), 237-264.
  • Tarraf, R.C. (2012). Taking a closer look at workplace ıncivility: dimensionality and source effects. The degree in Master of Science, The University of Western Ontario The School of Graduate and Postdoctoral Studies Graduate Program in Psychology.
  • Taştan, S.Ç. (2014). İşyeri nezaketsizliğini öngören örgütsel ve durumsal önceller ile çalışanların davranışsal sonuçları arasındaki ilişkinin ve sosyo-psikolojik kaynakların rolünün incelenmesi: Sağlık kurumlarında yapılan bir araştırma. ‘İş, Güç’ Endüstri İlişkileri ve İnsan Kaynaları Dergisi, 6(3), 61-77.
  • Taylor, S.G. ve Kluemper, D.H. (2012) Linking perceptions of role stress and incivility to workplace aggression: The moderating role of personality. Journal of Occupational Health Psychology, 17(3), 316–329.
  • Toker, G.A. (2010). Mobbing: İş Yerinde Yıldırma Nedenleri ve Başa Çıkma Yöntemleri, 1.Basım, Ankara: Öğreti Akademi.
  • Üstün, F. ve Ersolak, Ş. (2020). Makyavelizm ve İş Yeri Nezaketsizliği: Banka Çalışanları Üzerine Bir Araştırma. IBAD Sosyal Bilimler Dergisi, 7, 329-343.
  • Van Jaarsveld, D.D., Walker, D.D. ve Skarlicki, D.P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36(6), 1486-1504.
  • Wang, C.H. and Chen, H.T. (2020), Relationships among workplace incivility, work engagement and job performance. Journal of Hospitality and Tourism Insights, 3(4), 415-429.
  • Watson, D. ve Tellegen, A. (1985). Toward a Consensual Structure of Mood. Psychological Bulletin, 98(2), 219-235.
  • Yıldız, S. ve Bayrakçı, C. (2020). İşyeri Nezaketsizliği İle İş Stresi Arasındaki İlişki: Akademisyenler Üzerine Bir Araştırma. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 40, 515-529.
  • Young, Kim A.; Hassan, Shahidul; Hatmaker ve Deneen M. (2019). Towards understanding workplace incivility: gender, ethical leadership and personal control. Public Management Review, 1-22.
  • Zauderer, D.G. (2002). Workplace Incivility and the Management of Human Capital. The Public Manager, 31(1), 36-42.
  • Ko, S. H., Kim, J., & Choi, Y. (2021). Compassion and workplace incivility: Implications for open innovation. Journal of Open Innovation: Technology, Market, and Complexity, MDPI, Open Access Journal, 7(1), 1-12.
  • Torkelson, E., Holm, K., & Bâckstrôm, M. (2016). Workplace incivility in a Swedishcontext. NordicJournal of Working Life Studies, 6(2), 3-22.
Toplam 63 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular İşletme
Bölüm Araştırma Makalesi
Yazarlar

Gamze Özcan 0000-0001-7005-4758

Yayımlanma Tarihi 30 Ekim 2022
Kabul Tarihi 21 Ekim 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 5 Sayı: 2

Kaynak Göster

APA Özcan, G. (2022). İşyeri Nezaketsizliği: Kavramsal Bir İnceleme. Bucak İşletme Fakültesi Dergisi, 5(2), 341-367. https://doi.org/10.38057/bifd.1183503