Araştırma Makalesi
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Yıl 2023, Cilt: 11 Sayı: 2, 137 - 156, 31.12.2023

Öz

Kaynakça

  • References Akroush, M. N., & Khatib, F. S. (2009). The impact of service quality dimensions on performance: an empirical investigation of Jordan’s commercial banks. Journal of accounting, business and management, 16(1), 22-44. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Executive, 8(2), 32-52. Cheng, J.-S., & Lin, Y.-C. (2014). Effects of service quality on organizational performance. Journal Statistics, 30(6), 1131-1140. Dervitsiotis, K. N. (2003). The pursuit of sustainable business excellence: guiding trasformation for effective orgainzational change. Evans, T. R., & Dean, J. W. (2003). Total quality management, organization and strategy. USA: Thompson Learning. Ghimire, A. J. (2012). Service quality and customer satisfaction in the restaurant business - Case study of Sagarmatha Nepalese Restaurant in Vantaa (Master's Thesis). Kokkola, Finalnd: Central Ostrobothnia University of Applied Sciences. Hilton, R. W. (2005). Managerial Accounting. Mc Graw-Hill Co Inc. Kaplan, R. S., & Atkinson, A. A. (1998). Advanced Management Accounting. Prentice Hal Inc. Küçük, O. (2011). Toplam Kalıte Yönetımınde Yeni bir Uygulama: Sınırsız İyileşme. 11. Ulusal Üretim Araştırmaları Sempozyumu, (pp. 44-54). Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2014). Researcher's Handbook: Research Methods. Ankara: Sagem Yayıncılık. Küçük, O. (2016). Bilimsei Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Total Quality Management - Unlimited Improvement EFQM Excellence Model. Ankara: Seçkin Yayıncılık. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Liu, C.-M., & Wang, T.-Y. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in Management, 15(2-2), 355-363. Mclancy, E., & Atrill, P. (2007). Management Accounting for Decision Makers. Prentice Hall Co. Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Percieved Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model. Human Resource Management, 30(3), 335-364. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and its implications for Future Research. Journal of Marketing, 49, 41-50. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria. Journal of Retailing, 70(3), 201-230. Weetman, P. (2006). Management Accounting. Pearson Education Limited.

The effect of unlimited improvement on education service quality: A research at Baghdad University

Yıl 2023, Cilt: 11 Sayı: 2, 137 - 156, 31.12.2023

Öz

The researchers focused their studies on the use of continuous improvement in the educational process through a procedure adjustments and improvements to teaching performance by excluding traditional means and replacing them with modern means Such as the use of computer hardware, displays, laboratories and modern means of communication in a manner that leads to improvement The efficiency of teaching performance, which in turn is reflected in the educational process and efficiency of the outputs of this process. It was realized that educational institutions should adopt modern methods of learning in order to ensure keeping abreast of the scientific developments that serve the educational process, thus contributing to the speed of communication between the student and the teacher Helps to survive under technological developments. In the current research, the impact of unlimited improvement on service quality was statistically tested through the case study of Baghdad university. The findings through the regression analysis indicate a positive relationship between the two concepts.

Kaynakça

  • References Akroush, M. N., & Khatib, F. S. (2009). The impact of service quality dimensions on performance: an empirical investigation of Jordan’s commercial banks. Journal of accounting, business and management, 16(1), 22-44. Ay, O., & Nurov, G. (2017). Impact of unlimited improvement on organizational performance: An application. The International New Issues In Social Sciences, 4(4), 89-95. Benshina, K. (2018). The relationship between unlimited improvement and business performance. The International New Issues in Social Sciences, 6. Berry, L. L., Parasuraman, A., & Zeithaml, V. A. (1994). Improving service quality in America: Lessons learned. Academy of Management Executive, 8(2), 32-52. Cheng, J.-S., & Lin, Y.-C. (2014). Effects of service quality on organizational performance. Journal Statistics, 30(6), 1131-1140. Dervitsiotis, K. N. (2003). The pursuit of sustainable business excellence: guiding trasformation for effective orgainzational change. Evans, T. R., & Dean, J. W. (2003). Total quality management, organization and strategy. USA: Thompson Learning. Ghimire, A. J. (2012). Service quality and customer satisfaction in the restaurant business - Case study of Sagarmatha Nepalese Restaurant in Vantaa (Master's Thesis). Kokkola, Finalnd: Central Ostrobothnia University of Applied Sciences. Hilton, R. W. (2005). Managerial Accounting. Mc Graw-Hill Co Inc. Kaplan, R. S., & Atkinson, A. A. (1998). Advanced Management Accounting. Prentice Hal Inc. Küçük, O. (2011). Toplam Kalıte Yönetımınde Yeni bir Uygulama: Sınırsız İyileşme. 11. Ulusal Üretim Araştırmaları Sempozyumu, (pp. 44-54). Istanbul. Küçük, O. (2012). Kıyaslama (Benchmarking). Ankara: Seçkin Yayıncılık. Küçük, O. (2014). Researcher's Handbook: Research Methods. Ankara: Sagem Yayıncılık. Küçük, O. (2016). Bilimsei Araştırma Yöntemleri. Ankara: Ekin Basım Yayın. Küçük, O. (2016). Total Quality Management - Unlimited Improvement EFQM Excellence Model. Ankara: Seçkin Yayıncılık. Küçük, O., & Küçük, N. (2012). Sınırsız İyileşmenin Örgüt Performansına Etkisi: Bir Uygulama., (p. 769). Konya 10 - 12 Mayıs. Liu, C.-M., & Wang, T.-Y. (2017). A study on the effect of service quality on customer loyalty and corporate performance in financial industry. Problems and perspectives in Management, 15(2-2), 355-363. Mclancy, E., & Atrill, P. (2007). Management Accounting for Decision Makers. Prentice Hall Co. Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Percieved Service Quality as a Customer-Based Performance Measure: An Empirical Examination of Organizational Barriers Using an Extended Service Quality Model. Human Resource Management, 30(3), 335-364. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and its implications for Future Research. Journal of Marketing, 49, 41-50. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1994). Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria. Journal of Retailing, 70(3), 201-230. Weetman, P. (2006). Management Accounting. Pearson Education Limited.
Toplam 1 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Mohammed Jaber Mohammed 0000-0002-5653-6715

Yayımlanma Tarihi 31 Aralık 2023
Gönderilme Tarihi 14 Aralık 2019
Yayımlandığı Sayı Yıl 2023 Cilt: 11 Sayı: 2

Kaynak Göster

APA Jaber Mohammed, M. (2023). The effect of unlimited improvement on education service quality: A research at Baghdad University. The International New Issues in Social Sciences, 11(2), 137-156.

The International New Issues in Social Sciences, is international, Scientific, peer-reviewed Journal.
Tini-SOS journal is to evaluate scientific articles in the field of social sciences, especially based on field studies structured in accordance with scientific criteria, and conducts studies to publish studies that provide appropriate measures.