APPLICATION OF TQM IN THE CONSTRUCTION INDUSTRY OF DEVELOPING COUNTRIES - CASE OF TURKEY

Yıl 2018, Cilt: 19 Sayı: 1, 177 - 191, 31.03.2018

Anas Attellah Ali Shoshan Gözde Çelik

https://doi.org/10.18038/aubtda.345779

Cited By: 2

Öz

In
this study, a questionnaire survey was developed in order to investigate the application
of TQM in Turkish construction industry and identify the critical success factors,
barriers, and benefits of thisapplication. The questionnaire was completed by 32
firms. The results of the study revealed that the reare short comings in TQM
application in Turkish construction industry especially in relation to top
management commitment and leadership; the greatest benefit of TQM to the firms is
‘increased customer satisfaction’.

Anahtar Kelimeler

Quality; Total Quality Management; TQM; Turkish Construction Industry; Customer Satisfaction

Kaynakça

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