Year 2018, Volume 39, Issue 1, Pages 274 - 293 2018-03-16

An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation
Toplu Taşımacılıkta Müşteri Memnuniyetini Geliştirmek için Aralıklı Tip-2 Bulanık Yöntemini Temel Alan Bütünleşik Bir TOPSIS, GRA ve VIKOR

Muhammet Deveci [1]

185 276

Recently, multi-criteria decision making problems with interval type-2 fuzzy methods have received increasing attention both from researchers and practitioners. In this study, an interval type-2 fuzzy TOPSIS and GRA based VIKOR method is proposed for the evaluation of the customer satisfaction in all the transportation modes in Istanbul (metro, bus and bus rapid transit). Furthermore, the interval type-2 fuzzy TOPSIS method is also utilized to solve the problem. An online survey is conducted to investigate factors affecting public transport users’ satisfaction with the service. Data is collected from 323 public transport users in Istanbul. As a result, an interval type-2 fuzzy multi-criteria decision making method has been proposed for the evaluation of customer satisfaction in public transportation. The performances of various multi-criteria decision making methods are also compared with each other with a view to exploring the effectiveness and flexibility of proposed method and interval type-2 fuzzy TOPSIS method. The results show that the proposed method is reliable and practical for evaluate problems and other MCDM problems.

Son zamanlarda, aralıklı tip-2 yöntemleri ile çok kriterli karar verme problemleri hem araştırmacıların hem de uygulayıcıların dikkatini çekmiştir. Bu çalışmada, İstanbul’daki tüm taşıma modlarında (metro, otobüs ve metrobüs) müşteri memnuniyetinin değerlendirilmesi için bir aralıklı tip-2 bulanık TOPSIS ve GRA tabanlı VIKOR yöntemi önerilmiştir. Buna ek olarak, problemi çözmek için aralıklı tip-2 bulanık TOPSIS yöntemi de kullanılmaktadır. Toplu taşıma kullanıcılarının hizmet memnuniyetini etkileyen faktörleri araştırmak için bir online (çevrimiçi) anket yürütülmüştür. Veriler, İstanbul’da toplu taşıma kullanıcısı olan 323 kişiden toplanmıştır. Sonuç olarak, toplu taşımada müşteri memnuniyetinin değerlendirilmesi için bir aralıklı tip-2 bulanık çok kiriterli karar verme yöntemi önerilmiştir. Çeşitli çok kiriterli karar verme yöntemlerinin performansları, önerilen ve aralıklı tip-2 bulanık TOPSIS yöntemlerinin etkinliğini ve esnekliğini keşfetmek amacıyla birbiriyle karşılaştırılmıştır. Sonuçlar, önerilen yöntemin değerlendirme problemleri ve diğer MCDM problemleri için güvenilir ve pratik olduğunu göstermektedir.

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Primary Language en
Subjects Basic Sciences
Journal Section Engineering Sciences
Authors

Author: Muhammet Deveci
Country: Turkey


Bibtex @research article { csj347964, journal = {Cumhuriyet Science Journal}, issn = {2587-2680}, eissn = {2587-246X}, address = {Cumhuriyet University}, year = {2018}, volume = {39}, pages = {274 - 293}, doi = {10.17776/csj.347964}, title = {An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation}, key = {cite}, author = {Deveci, Muhammet} }
APA Deveci, M . (2018). An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation. Cumhuriyet Science Journal, 39 (1), 274-293. DOI: 10.17776/csj.347964
MLA Deveci, M . "An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation". Cumhuriyet Science Journal 39 (2018): 274-293 <http://dergipark.org.tr/csj/issue/36110/347964>
Chicago Deveci, M . "An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation". Cumhuriyet Science Journal 39 (2018): 274-293
RIS TY - JOUR T1 - An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation AU - Muhammet Deveci Y1 - 2018 PY - 2018 N1 - doi: 10.17776/csj.347964 DO - 10.17776/csj.347964 T2 - Cumhuriyet Science Journal JF - Journal JO - JOR SP - 274 EP - 293 VL - 39 IS - 1 SN - 2587-2680-2587-246X M3 - doi: 10.17776/csj.347964 UR - https://doi.org/10.17776/csj.347964 Y2 - 2018 ER -
EndNote %0 Cumhuriyet Science Journal An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation %A Muhammet Deveci %T An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation %D 2018 %J Cumhuriyet Science Journal %P 2587-2680-2587-246X %V 39 %N 1 %R doi: 10.17776/csj.347964 %U 10.17776/csj.347964
ISNAD Deveci, Muhammet . "An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public Transportation". Cumhuriyet Science Journal 39 / 1 (March 2018): 274-293. https://doi.org/10.17776/csj.347964