Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings

Lazim Abdullah; Siti Nuraini Rahim; Norsyahida Zulkifli

doi:10.35377/saucis...1871822

Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings

Abstract

Knowledge Management (KM) plays a vital role in enhancing organizational performance, competitiveness, and long-term sustainability. Nevertheless, the assessment of KM remains challenging due to the complex interrelationships among multiple criteria, often characterized by uncertainty, vagueness, and conflicting expert opinions. To address these challenges, this study applies the Decision-Making Trial and Evaluation Laboratory (DEMATEL) method within a single-valued neutrosophic set (SVNS) environment to examine the causal structure of KM criteria. The use of neutrosophic sets enables the simultaneous consideration of truth, falsity, and indeterminacy, providing a more comprehensive and realistic representation of uncertainty compared to classical and fuzzy set approaches. In this study, eight KM criteria are identified and evaluated based on linguistic judgments obtained from five domain experts. These evaluations are transformed into an initial pairwise comparison matrix, which serves as the foundation for the SVNS-DEMATEL analysis. The results classify six criteria into the cause group and two into the effect group, indicating the dominant driving factors within the KM system. Furthermore, communication is identified as the most influential criterion affecting other KM components. The findings offer valuable insights into the interdependencies among KM criteria and provide practical guidance for organizations seeking to prioritize and strengthen their KM strategies through informed decision-making.

Keywords

Ethical Statement

The authors declare that all scientific and ethical principles were strictly followed during the preparation of this study. All sources consulted and utilized have been appropriately acknowledged and cited in the bibliography.

Thanks

The authors thank the research student Hafizah for conducting linguistic data collection and spreadsheet computations of this study.

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Details

Primary Language

English

Subjects

Applied Computing (Other)

Journal Section

Research Article

Authors

Lazim Abdullah ^*
0000-0002-6646-4751
Malaysia

Siti Nuraini Rahim This is me
Malaysia

Norsyahida Zulkifli This is me
Malaysia

Early Pub Date

October 28, 2026

Publication Date

October 30, 2026

Submission Date

January 26, 2026

Acceptance Date

July 26, 2026

Published in Issue

Year 2026 Volume: 9 Number: 5

DOI

https://doi.org/10.35377/saucis...1871822

IZ

https://izlik.org/JA69DH28PC

Cite

RIS / Bibtex

APA

Abdullah, L., Rahim, S. N., & Zulkifli, N. (2026). Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings. Sakarya University Journal of Computer and Information Sciences, 9(5), 1616-1626. https://doi.org/10.35377/saucis...1871822

AMA

1.Abdullah L, Rahim SN, Zulkifli N. Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings. SAUCIS. 2026;9(5):1616-1626. doi:10.35377/saucis.1871822

Chicago

Abdullah, Lazim, Siti Nuraini Rahim, and Norsyahida Zulkifli. 2026. “Decision-Making Method for Criteria Separation in Knowledge Management under Single-Valued Neutrosophic Settings”. Sakarya University Journal of Computer and Information Sciences 9 (5): 1616-26. https://doi.org/10.35377/saucis. 1871822.

EndNote

Abdullah L, Rahim SN, Zulkifli N (October 1, 2026) Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings. Sakarya University Journal of Computer and Information Sciences 9 5 1616–1626.

IEEE

[1]L. Abdullah, S. N. Rahim, and N. Zulkifli, “Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings”, SAUCIS, vol. 9, no. 5, pp. 1616–1626, Oct. 2026, doi: 10.35377/saucis...1871822.

ISNAD

Abdullah, Lazim - Rahim, Siti Nuraini - Zulkifli, Norsyahida. “Decision-Making Method for Criteria Separation in Knowledge Management under Single-Valued Neutrosophic Settings”. Sakarya University Journal of Computer and Information Sciences 9/5 (October 1, 2026): 1616-1626. https://doi.org/10.35377/saucis. 1871822.

JAMA

1.Abdullah L, Rahim SN, Zulkifli N. Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings. SAUCIS. 2026;9:1616–1626.

MLA

Abdullah, Lazim, et al. “Decision-Making Method for Criteria Separation in Knowledge Management under Single-Valued Neutrosophic Settings”. Sakarya University Journal of Computer and Information Sciences, vol. 9, no. 5, Oct. 2026, pp. 1616-2, doi:10.35377/saucis. 1871822.

Vancouver

1.Lazim Abdullah, Siti Nuraini Rahim, Norsyahida Zulkifli. Decision-making Method for Criteria Separation in Knowledge Management under Single-valued Neutrosophic Settings. SAUCIS. 2026 Oct. 1;9(5):1616-2. doi:10.35377/saucis. 1871822