TY  - JOUR
T1  - Identifying the Antecedents of Public Trust in the Citizen-Centric E-Governance
AU  - Jafarı, Seyed Mohammadbagher
AU  - Nıkbakhsh, Sara
AU  - Komıjanı, Parvane
AU  - Karımı, Fatemeh
PY  - 2022
DA  - September
DO  - 10.55549/epstem.1176069
JF  - The Eurasia Proceedings of Science Technology Engineering and Mathematics
JO  - EPSTEM
PB  - ISRES Publishing
WT  - DergiPark
SN  - 2602-3199
SP  - 129
EP  - 135
VL  - 17
LA  - en
AB  - For the success of e-governance, its focus must shift to a value-oriented and citizen-informed approach that is called citizen-centric e-governance. Trust is one of the most important issues that lead citizens to use a citizen-centric e-governance system. However, its role in accepting and using e-governance systems has not been investigated enough. The primary purpose of this study is to explore and identify the antecedents of public trust in citizen-centric e-governance. By reviewing related literature, the antecedents of public trust were extracted and tested via the survey method. Information accessibility, system quality-security, and regulation and policy environment were identified as the antecedents of public trust. Using the data of 356 questionnaires, the developed hypotheses in the research were tested via the structural equation modeling (SEM) technique. The results confirmed that the relationship between system quality-security and regulation and policy environment with public trust were significant. However, the influence of information accessibility on public trust was not significant among the research population.
KW  - Citizen-Centric
KW  - E-Governance
KW  - Public Trust
CR  - Jafari, S.M., Nikbakhsh, S., Komijani, P. & Karimi, F. (2022). Identifying the antecedents of public trust in the citizen-centric e-governance. The Eurasia Proceedings of Science, Technology, Engineering & Mathematics (EPSTEM), 17, 129-135.
UR  - https://doi.org/10.55549/epstem.1176069
L1  - https://dergipark.org.tr/en/download/article-file/2653813
ER  -