TY - JOUR T1 - ISO19650 STANDARDI ÇERÇEVESİNDE MÜŞTERİ ODAKLI ÇALIŞMA AU - Gündüz, Nagihan PY - 2025 DA - September DO - 10.53033/ybm.1267683 JF - Yapı Bilgi Modelleme JO - ybm PB - Mimar Sinan Guzel Sanatlar university WT - DergiPark SN - 2687-4660 SP - 11 EP - 24 VL - 6 IS - 1 LA - tr AB - Bu çalışmada inşaat sektöründe müşteri odaklı yaklaşım incelenmiş olup bu yaklaşımın kapsamının ISO19650 ile ilişkisinden bahsedilmiştir. Çalışma örnek vaka çalışması ile desteklenmiş, aynı zamanda ISO 19650-BIM ve müşteri çerçevesinde şekillenen projelerin inşaat sektörüne ve müşteriye avantajları üzerinde durulmuştur. KW - Müşteri Odaklı Yaklaşım KW - Bina Bilgi Modelleme KW - ISO19650 KW - EIR KW - Müşteri Yönlülük CR - Appiah-Adu, K. ve Singh,(1998). S., Customer orientation and performance: A study of SMEs, Management Decision, 36, 6, 385-394 CR - A Report Exploring Procurement In The Construction Industry,2010 CR - Boton, C.; Forgues, D. (2018). Practices and processes in BIM projects: An exploratory case study. Adv. Civ. Eng., 1–12. CR - Biblus,2022 Exchange Information Requirements: What is an EIR in BIM? CR - BIM-Direct,2022 The-Path-to-Success CR - BS EN ISO 19650-1:2018. (2018). Organization and digitization of information about buildings and civil engineering works, including building information modelling (BIM) - Information management using building information modelling. 1–46. CR - Building and Construction Authority, (2018.) BIM Guide for Asset Information Delivery,Version 1.0,17 De Geatani, C.I.; Mert, M.; Migliaccio, F. (2020). Interoperability Analyses of BIM Platforms for Construction Management. Appl. Sci. 10, 4437. CR - Designing Buildings (Talk | contribs),(2021). "Employer's information requirements EIR" CR - Designing Buildings (Talk | contribs),(2020). "Employer's decision point for BIM projects" CR - Designing Buildings (Talk | contribs),2021. "Common data environment CDE" CR - Hafeez, M. A. et al., (2016). Investigating the potential of delivering Employer Information Requirements in BIM enabled Construction Projects in Qatar. Inderscience online, Volume 9, (Issue 3), pp. 198-218. CR - Karvien, K. ve Benbett, D., Enhancing performance though the introduction of customer orientation in the building components industry, International CR - Kennedy Carol (1995). “Marketing Myopia” 118 CR - Levitt Theodore, (1960). “Marketing Myopia”, Harvard Business Review CR - Mor R. (2022). Towards An Improved Framework For Enterprise BIM:The Role Of ISO 19650-Information requirements and models,1081-1082 CR - Özçakar, N., (2010). Bir kamu kuruluşundaki toplam kalite yönetimi uygulamalarının değerlendirilmesi, İstanbul Üniversitesi İşletme Fakültesi Dergisi, 39, 1, 106- 124. CR - Sahu, A. K., Kumar, P., Patwardhan, A. W., Joshi, J. B., (1999). CFD modelling and mixing in stirred tanks, Chemical Engineering Science 54, 2285- 2293. CR - Strong, C.A. ve Haris, L.C., (2004) The drivers of customer orientation: An exploration of relational, human resource and procedural tactics, Journal of Strategic Marketing, 12, 183- 204. CR - Slater, S.F. ve Narver, J.C., (1994). Does the competitive environment moderate the market orientation-business performance relationship, Journal of Marketing, 58, 46-56 CR - Smith, D. K. and Tardif, M. (2009). Building information modeling: A strategic implementation guide for architects, engineers, constructors, and real estate asset managers. In: TARDIF, M. (ed.). Hoboken, N.J.:Wiley. CR - UK BIM Framework. (2020). Information management according to BS EN ISO 19650. Guidance Part 2: Processes for Project Delivery. Ed. 3. CR - Winfield, M. (2020). Construction 4.0 and ISO 19650: a panacea for the digital revolution CR - Peters, Thomas and Robert H. Waterman, (1999), “Productivity Through People”, Skyhooks for Leadership, a New Framework That Brings Together Five Decades of Thought, from Maslow to Senge, Ed. John A. Shtogren, Amacom, American Management Association, New York, USA,. CR - Plebankiewicz, E.; Mitera, E. (2016) ´ Zródła marnotrawstwa na budowie ang. Wates on construction site. Mater. Bud. Konstr. Technol. Rynek 6, 184–185. CR - Proceedings of the Institution of Civil Engineers - Management, Procurement and Law, vol. 173, 175-181. DOI:10.1680/jmapl.19.00051 CR - Yapıcı, H., Baştürk, G., CFD, (2004). Modelling of Conjugate Heat Transfer and Homogeneously Mixing Two Different Fluids in a Stirred and Heated Hemispherical Vessel. Computers and Chemical Engineering 28 (11), 2233-2244. CR - Radl, J.; Kaiser, J. (2021). Benefits of Implementation of Common Data Environment (CDE) into Construction Projects. IOP Conf. Ser. Mater. Sci. Eng. 2019, 471. CR - Zima K; Kielbasa E, (2021). Employer’s Information Requirements: A Case Study Implementation of BIM on the Example of Selected Construction Projects in Poland UR - https://doi.org/10.53033/ybm.1267683 L1 - https://dergipark.org.tr/en/download/article-file/3021290 ER -