TY - JOUR T1 - Environmental Sustainability at Destination Level: The Role of Tourist Citizenship Behavior AU - Rodriguez-sanchez, Carla AU - Sancho-esper, Franco AU - Torres-moraga, Eduardo PY - 2024 DA - March DO - 10.30519/ahtr.1292435 JF - Advances in Hospitality and Tourism Research (AHTR) PB - Akdeniz University WT - DergiPark SN - 2147-9100 SP - 1 EP - 32 VL - 12 IS - 1 LA - en AB - Tourist citizenship behavior (TCB) has become a key part of tourist destination management. This study explores how TCB can help tourist destination sustainability. A model is proposed to analyze the relationship between TCB and tourist environmentally responsible behavior. The study also examines which factors are part of this process. Specifically, the influence of the perceived sustainability of a destination on TCB is analyzed, with mediation by destination identification (DI) and perceived value (DPV). According to our findings, perceived sustainability is positively associated with DI and DPV. These two variables are associated with greater TCB. TCB is positively related to environmentally responsible behavior. Accordingly, TCB could encourage tourists to care for the environment by acting as if they were more than just tourists. Implications for destination management organizations are provided to improve destination sustainability and promote both TCB and environmentally responsible behavior among tourists. KW - tourist citizenship behavior KW - environmentally responsible behavior KW - perceived sustainability KW - destination identification KW - perceived value CR - Aall, C. (2011). Energy use and leisure consumption in Norway: An analysis and reduction strategy. Journal of Sustainable Tourism, 19(6), 729–745. https://doi.org/10.1080/09669582.2010.536241 CR - Agyeiwaah, E., McKercher, B., & Suntikul, W. (2017). Identifying core indicators of sustainable tourism: A path forward? 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