TY  - JOUR
T1  - THE ROLE OF PSYCHOLOGICAL CAPITAL IN THE EFFECT OF EMOTIONAL LABOR ON BURNOUT
TT  - DUYGUSAL EMEĞİN TÜKENMİŞLİK ÜZERİNDEKİ ETKİSİNDE PSİKOLOJİK SERMAYENİN ROLÜ
AU  - Doğan, Aysun
AU  - Turgay, Gülay
PY  - 2024
DA  - March
Y2  - 2024
DO  - 10.61859/hacettepesid.1382046
JF  - Hacettepe Sağlık İdaresi Dergisi
JO  - HSİD
PB  - Hacettepe University
WT  - DergiPark
SN  - 2148-9041
SP  - 155
EP  - 168
VL  - 27
IS  - 1
LA  - en
AB  - In this study, it was aimed to understand the emotional labor behaviors of health professionals working in dialysis units and to determine the relationship between emotional labor and burnout. Research on burnout shows that health professionals have high levels of burnout. Working conditions have become even more difficult, especially during the pandemic period. There are few studies on healthcare professionals working in dialysis units. This is a cross-sectional survey involving 215 healthcare professionals working in dialysis units. The sample of the study consisted of physicians, nurses and dialysis technicians working in dialysis units in different provinces of Turkey. In the research findings, it was determined that health professionals working in the dialysis unit had low levels of surface acting, moderate levels of deep acting, and high levels of natural feelings, burnout levels were low in all sub-dimensions and high level of psychological capital. A statistically significant relationship was found between emotional labor, burnout and psychological capital. This research shows that health workers with strong psychological capital can perform better emotional labor regulation and experience less burnout.
KW  - Emotional labor
KW  - Burnout
KW  - Psychological capital
KW  - Dialysis units
KW  - Healthcare professionals
N2  - Bu çalışmada, diyaliz ünitelerinde çalışan sağlık profesyonellerinin duygusal emek davranışlarını anlamak ve duygusal emek ile tükenmişlik arasındaki ilişkiyi belirlemek amaçlanmıştır. Tükenmişlik üzerine yapılan araştırmalar sağlık çalışanlarının yüksek düzeyde tükenmişlik yaşadığını göstermektedir. Özellikle pandemi döneminde çalışma koşulları daha da zorlaşmıştır. Diyaliz ünitelerinde çalışan sağlık çalışanları ile ilgili az sayıda çalışma bulunmaktadır. Bu çalışma, diyaliz ünitelerinde çalışan 215 sağlık çalışanını kapsayan kesitsel bir araştırmadır. Araştırmanın örneklemini Türkiye'nin farklı illerindeki diyaliz ünitelerinde çalışan hekim, hemşire ve diyaliz teknikerleri oluşturmuştur. Araştırma bulgularında, diyaliz ünitesinde çalışan sağlık profesyonellerinin yüzeysel rol yapma düzeylerinin düşük, derin rol yapma düzeylerinin orta ve doğal duygu düzeylerinin yüksek olduğu, tükenmişlik düzeylerinin tüm alt boyutlarda düşük ve psikolojik sermaye düzeylerinin yüksek olduğu tespit edilmiştir. Duygusal emek, tükenmişlik ve psikolojik sermaye arasında istatistiksel olarak anlamlı bir ilişki bulunmuştur. Bu araştırma, güçlü psikolojik sermayeye sahip sağlık çalışanlarının daha iyi duygusal emek düzenlemesi yapabileceğini ve daha az tükenmişlik yaşayabileceğini göstermektedir.
CR  - Alacacioglu, A., Yavuzsen, T., Dirioz, M., Oztop, I., & Yilmaz, U. (2009). Burnout in nurses and physicians working at an oncology department. Psycho-oncology, 18(5), 543–548. https://doi.org/10.1002/pon.1432
CR  - Ashforth, B. E., & Humphrey, R. H. (1993). Emotional Labor in Service Roles: The Influence of Identity. The Academy of Management Review, 18(1), 88–115. https://doi.org/10.2307/258824
CR  - Avey, J.A., Reichard, R.J., Luthans, F., & Mhatre, K.H. (2011). Meta analysis of the impact of positive psychological capital on employee attitudes, behaviors, and performance. Human Resource Development Quarterly, 22(2), 127-152. https://doi.org/10.1002/hrdq.20070
CR  - Basım, N., & Beğenirbaş, M. (2012). Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Celal Bayar Üniversitesi Yönetim ve Ekonomi Dergisi, 19(1), 77-90. Retrieved from https://dergipark.org.tr/tr/pub/yonveek/issue/13696/165760
CR  - Brokalaki, H., Matziou, V., Thanou, J., Zirogiannis, P., Dafni, U., & Papadatou, D. (2001). Job-related stress among nursing personnel in Greek dialysis units. EDTNA/ERCA journal (English ed.), 27(4), 181–186. https://doi.org/10.1111/j.1755-6686.2001.tb00174.x
CR  - Brotheridge, C., & Grandey, A. (2002). Emotional labour and burnout: Comparing two perspectives of people work. Journal of Vocational Behavior, 60(1), 17-39. https://doi.org/10.1006/jvbe.2001.1815
CR  - Carlson, D., Ferguson, M., Hunter, E., & Whitten, D. (2012). Abusive supervision and work–family conflict: The path through emotional labor and burnout. Leadership Quarterly, 23(5), 849–859. https://doi.org/10.1016/j.leaqua.2012.05.003
CR  - Cheng, C., Bartram, T., Karimi, L., & Leggat, S. G. (2013). The role of team climate in the management of emotional labour: implications for nurse retention. Journal of advanced nursing, 69(12), 2812–2825. https://doi.org/10.1111/jan.12202
CR  - Choi, Y., & Kim, K. (2015). The influence of emotional labor on burnout: Centered on the stress coping strategy and moderating effect of social support. International Journal of Social Science and Humanity, 5(7), 583-588.
CR  - Diefendorff, J. M., Croyle, M. H., & Grosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339-357. https://doi.org/10.1016/j.jvb.2004.02.001
CR  - Diefendorff, J. M., Erickson, R. J., Grandey, A. A., & Dahling, J. J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. J Occup Health Psychol, 16(2), 170-86. https://doi.org/10.1037/a0021725
CR  - Ergin C. Doktor ve hemşirelerde tükenmişlik ve Maslach tükenmişlik ölçeğinin uyarlanması. VII. Ulusal Psikoloji Kongresi Bilimsel Çalışmaları, 22-25 Eylül 1992, Hacettepe Üniversitesi, VII. Ulusal Psikoloji Kongresi Düzenleme Kurulu ve Türk Psikologlar Derneği Yayını; Ankara: 56-79.
CR  - Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312
CR  - Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95-110.  https://doi.org/10.1037/1076-8998.5.1.95
CR  - Grandey, A. A. (2002). When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1), 86–96.  https://doi.org/10.2307/30040678
CR  - Hair, J. F., Tomas, G., Hult, M., Ringle, C.M., & Sarstedt, M. (2014). A Primer on Partial Least Square Structural Equations Modeling (PLS-SEM). Sage.
CR  - Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in varience-based structural equation modelling. Journal of the Academy of Marketing Science, 43, 115-135. https://doi.org/10.1007/s11747-014-0403-8
CR  - Hochschild, A. R. (2012). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.
CR  - Karimi, L., Leggat, S. G., Donohue, L., Farrell, G., & Couper, G. E. (2014). Emotional rescue: the role of emotional intelligence and emotional labour on well-being and job-stress among community nurses. Journal of advanced nursing, 70(1), 176–186. https://doi.org/10.1111/jan.12185
CR  - Kim J. S. (2020). Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis. Journal of nursing scholarship : An official publication of Sigma Theta Tau International Honor Society of Nursing, 52(1), 105–112. https://doi.org/10.1111/jnu.12532
CR  - Kim, S., & Kweon, Y. (2020). Psychological Capital Mediates the Association between Job Stress and Burnout of among Korean Psychiatric Nurses. Healthcare (Basel, Switzerland), 8(3), 199. https://doi.org/10.3390/healthcare8030199
CR  - Lewis, S. L., Campbell, M. A., Becktell, P. J., Cooper, C. L., Bonner, P. N., & Hunt, W. C. (1992). Work stress, burnout, and sense of coherence among dialysis nurses. ANNA journal, 19(6), 545–554. Retrieved from https://pubmed.ncbi.nlm.nih.gov/1292415/
CR  - Lin, Y., & Huang, Y. (2014). Team climate, emotional labor and burnout of physicians: A multilevel model. Taiwan J Public Health, 33(3), 271-289.
CR  - Liu, Y., Aungsuroch, Y., Gunawan, J., & Zeng, D. (2021). Job stress, psychological capital, perceived social support, and occupational burnout among hospital nurses. Journal of nursing scholarship: An official publication of Sigma Theta Tau International Honor Society of Nursing, 53(4), 511–518. https://doi.org/10.1111/jnu.12642
CR  - Luthans, F., Luthans, K.W., & Luthans, B. C. (2004). Positive psychological capital: Beyond human and social capital. Business Horizons, 47(1), 45. https://doi.org/10.1016/j.bushor.2003.11.007
CR  - Luthans, F., Youssef, C.M., & Avolio, B. J. (2006). Psychological capital: Developing the human competitive edge. Oxford University Press.
CR  - Maslach, C. (1976). Burned-out. Human Behavior, 5, 16–22.
CR  - Maslach, C., & Jackson, S. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2, 99-113. http://dx.doi.org/10.1002/job.4030020205
CR  - Morris, J. A., & Feldman, D. C. (1996).  The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21(4), 986-1010. https://doi.org/10.2307/259161
CR  - Oruç, E. (2018). Psikolojik sermaye ölçeği kısa formunun Türkçe uyarlaması: geçerlik ve güvenirlik çalışması. Electronic Turkish Studies, 13(14). DOI: 10.7827/TurkishStudies.13618
CR  - Özturka, H., Bahçecik, N., Özçelik, S. K., & Kemer, A. S. (2015). Emotional labor levels of nurse academicians. Procedia-Social and Behavioral Science, 190, 32–38. Retrieved from https://core.ac.uk/download/pdf/82575749.pdf
CR  - Schmidt, K. H., & Diestel, S. (2014). Are emotional labour strategies by nurses associated with psychological costs? A cross-sectional survey. International journal of nursing studies, 51(11), 1450–1461. https://doi.org/10.1016/j.ijnurstu.2014.03.003
CR  - Wang, J., Bu, L., Li, Y., Song, J., & Li, N. (2021). The mediating effect of academic engagement between psychological capital and academic burnout among nursing students during the COVID-19 pandemic: A cross-sectional study. Nurse education today, 102, 104938. https://doi.org/10.1016/j.nedt.2021.104938
CR  - Yılmaz, K., Altınkurt, Y., Güner, M., & Şen, B. (2015). The relationship between teachers’ emotional labor and burnout level. Eurasian Journal of Educational Research, 59, 75-90. Retrieved from https://dergipark.org.tr/en/pub/ejer/issue/42376/510220
CR  - Zaghini, F., Biagioli, V., Proietti, M., Badolamenti, S., Fiorini, J., & Sili, A. (2020). The role of occupational stress in the association between emotional labor and burnout in nurses: A cross-sectional study. Applied Nursing Research: ANR, 54, 151277. https://doi.org/10.1016/j.apnr.2020.151277
UR  - https://doi.org/10.61859/hacettepesid.1382046
L1  - https://dergipark.org.tr/en/download/article-file/3500038
ER  -