TY  - JOUR
T1  - The Moderating Effect of Role Conflict on the Relationship between Perceived Organizational Support and Work Engagement
TT  - Algılanan Örgütsel Destek ve İşe Adanmışlık Arasındaki İlişkide Rol Çatışmasının Düzenleyici Etkisi
AU  - Yılmaz, Fatma
PY  - 2024
DA  - August
Y2  - 2024
DO  - 10.21076/vizyoner.1445671
JF  - Süleyman Demirel Üniversitesi Vizyoner Dergisi
JO  - SDÜ Vizyoner Dergisi
PB  - Süleyman Demirel University
WT  - DergiPark
SN  - 1308-9552
SP  - 783
EP  - 798
VL  - 15
IS  - 43
LA  - en
AB  - The purpose of the study is to investigate how role conflict affects the relationship between work engagement and perceived organizational support. The emotional and practical support that workers feel they receive from their organizations is referred to as perceived organizational support. Work engagement is the term used to describe a person's dedication, loyalty, and commitment to their work. The emergence of competing demands that people encounter in their professional responsibilities is referred to as role conflict. A questionnaire-based approach is used to collect data from 299 workers in a public agency. The acquired data is then subjected to statistical analysis using the AMOS and SPSS 24 software programs. The results imply that work engagement and perceived organizational support are positively correlated. Moreover, it is discovered that role conflict moderated the association between work engagement and perceived organizational support.
KW  - Perceived Organizational Support
KW  - Work Engagemen
KW  - Role Conflict
N2  - Bu çalışmanın amacı, rol çatışmasının işe bağlılık ve algılanan örgütsel destek arasındaki ilişkiyi nasıl etkilediğini araştırmaktır. Çalışanların örgütlerinden aldıklarını düşündükleri duygusal ve pratik destek algılanan örgütsel destek olarak adlandırılmaktadır. İşe bağlılık, bir kişinin işine adanmışlığını, sadakatini ve bağlılığını tanımlamak için kullanılan bir terimdir. İnsanların mesleki sorumluluklarında karşılaştıkları rekabet halindeki taleplerin ortaya çıkması rol çatışması olarak adlandırılır. Bir kamu kurumundaki 299 çalışandan veri toplamak için ankete dayalı bir yaklaşım kullanılmıştır. Elde edilen veriler daha sonra AMOS ve SPSS 24 yazılım programları kullanılarak istatistiksel analize tabi tutulmuştur. Sonuçlar, işe bağlılık ile algılanan örgütsel desteğin pozitif yönde ilişkili olduğunu göstermektedir. Ayrıca, rol çatışmasının işe bağlılık ve algılanan örgütsel destek arasındaki ilişkiyi ılımlı hale getirdiği ortaya çıkmıştır.
CR  - Alarcon G. (2009). The development of the wright work engagement scale [Ph.D. Dissertation]. Wright State University.
CR  - Al‐Hamdan, Z., & Bani Issa, H. (2022). The role of organizational support and self‐efficacy on work engagement among registered nurses in Jordan: A descriptive study. Journal of Nursing Management, 30(7), 2154-2164. https://doi.org/10.1111/jonm.13456
CR  - Asghar, M., Tayyab, M., Gull, N., Zhijie, S., Shi, R. & Tao, X. (2021). Polychronicity, work engagement, and turnover ıntention: The moderating role of perceived organizational support in the hotel industry. Journal of Hospitality and Tourism Management, 49, 129-139. https://doi.org/10.1016/j.jhtm.2021.09.004
CR  - Attridge, M. (2009). Measuring and managing employee work engagement: A review of the research and business literature. Journal of Workplace Behavioral Health, 24(4), 383-398. https://doi.org/10.1080/15555240903188398
CR  - Aybas, M., & Kosa, G. (2018). Duygusal emeğin mesleki stres ve işe adanmışlık üzerindeki etkisi: Tur rehberleri üzerinde bir araştırma. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi, 6(ICEESS’18), 103-111. http://dx.doi.org/10.18506/anemon.452645
CR  - Bakker, A. B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209-223.
CR  - Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Key questions regarding work engagement. European Journal of Work and Organizational Psychology, 20(1), 4-28. https://doi.org/10.1080/1359432X.2010.485352
CR  - Banihani, M., Lewis, P., & Syed, J. (2013). Is work engagement gendered?. Gender in Management, 28(7), 400-423.
CR  - Baron, R. M., & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173
CR  - Bogler, R., & Nir, A. E. (2012). The importance of teachers' perceived organizational support to job satisfaction: What's empowerment got to do with it?. Journal of Educational Administration, 50(3), 287-306.
CR  - Börk, A., & Adigüzel, O. (2015). Rol çatışması ve rol belirsizliğinin iş tatmini ve örgütsel bağlılık üzerine etkisi: Kıyı Ege Bölgesi'ndeki bankacılık sektörü üzerine bir çalışma. Electronic Turkish Studies, 10(10), 249-266.
CR  - Caesens, G., & Stinglhamber, F. (2014). The relationship between perceived organizational support and work engagement: The role of self-efficacy and its outcomes. European Review of Applied Psychology, 64(5), 259-267. https://doi.org/10.1016/j.erap.2014.08.002
CR  - Cesário, F., & Chambel, M. J. (2017). Linking organizational commitment and work engagement to employee performance. Knowledge and Process Management, 24(2), 152-158. https://doi.org/10.1002/kpm.1542
CR  - Ceylan, A., & Ulutürk, Y. H. (2006). Rol belirsizliği, rol çatışması, iş tatmini ve performans arasındaki ilişkiler. Doğuş Üniversitesi Dergisi, 7(1), 48-58.
CR  - Doğan, A., Demir, R., & Türkmen, E. (2016). Rol belirsizliğinin, rol çatışmasının ve sosyal desteğin tükenmişliğe etkisi: devlet ve vakıf üniversitelerinde çalışan akademik personelin tükenmişlik düzeylerinin karşılaştırılması. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi, 30(1), 37-66.
CR  - Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Wayne Psychology, 86(1), 42-51. https://doi.org/10.1037/0021-9010.86.1.42
CR  - Eisenberger, R., Cummings, J., Armeli, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82(5), 812-820. https://doi.org/10.1037/0021-9010.82.5.812
CR  - Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.
CR  - Eisenberger, R., Malone, G. P., & Presson, W. D. (2016). Optimizing perceived organizational support to enhance employee engagement. Society for Human Resource Management and Society for Industrial and Organizational Psychology, 2, 3-22.
CR  - Esatoğlu, A. E., Ağırbaş, İ., Akbulut, Y., & Çelik, Y. (2004). Sağlık Bakanlığı hastanelerinde hemşirelerin rol çatışması ve rol belirsizliği düzeylerinin belirlenmesi. Amme İdaresi Dergisi, 37(4), 133-146.
CR  - Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, 68(2), 320-333. https://doi.org/10.1037/0021-9010.68.2.320
CR  - Fisher, R. T. (2001). Role stress, the type A behavior pattern, and external auditor job satisfaction and performance. Behavioral Research in Accounting, 13(1), 143-170. https://doi.org/10.2308/bria.2001.13.1.143
CR  - Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam. Sustainability, 12(5), 1857-1868. https://doi.org/10.3390/su12051857
CR  - Gillet, N., Huart, I., Colombat, P., & Fouquereau, E. (2013). Perceived organizational support, motivation, and engagement among police officers. Professional Psychology: Research and Practice, 44(1), 46-55. https://doi.org/10.1037/a0030066
CR  - Gokul, A., Sridevi, G., & Srinivasan, P. T. (2012). The relationship between perceived organizational support, work engagement and affective commitment. AMET International Journal of Management, 4(2), 29-37.
CR  - Gouldner, A.W. (1960). The norm of reciprocity: A preliminary statement. American Sociological Review, 161-178. https://doi.org/10.2307/2092623
CR  - Gökçe, O., & Şahin, A. (2003). Yönetimde rol kavramı ve yönetsel roller. Sosyal ve Ekonomik Araştırmalar Dergisi, 3(6), 133-156.
CR  - Griffin, R. W., & Moorhead, G. (1989). Organizational behavior. Houghton Mifflin Company.
CR  - Gruman, J. A., & Saks, A. M. (2011). Performance management and employee engagement. Human Resource Management Review, 21(2), 123-136. https://doi.org/10.1016/j.hrmr.2010.09.004
CR  - Gürbüz, S. (2019). Sosyal bilimlerde aracı, düzenleyici ve durumsal etki analizleri. Seçkin Yayıncılık.
CR  - Haj-Yahia, M. M., D. Bargal, & N. B. Guterman (2000). Perception of job satisfaction, service effectiveness and burnout among arab social workers in Israel. International Journal of Social Welfare, 9, 201-210. https://doi.org/10.1111/1468-2397.00129
CR  - Happell, B., T. Martin, & J. Pinikahana (2003). Burnout and job satisfaction: A comparative study of psychiatric nurses from forensic and a mainstream mental health service. International Journal of Mental Health Nursing, 12, 39-47. https://doi.org/10.1046/j.1440-0979.2003.00267.x
CR  - Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis. Journal of Applied Psychology, 87(2), 268-279. https://doi.org/10.1037/0021-9010.87.2.268
CR  - Hayes, A. F. (2018). Introduction to mediation, moderation, and conditional process analysis second edition: A regression-based approach. The Guilford Press.
CR  - Hooper, D., Coughlan, J., & Mullen, M. (2008). Evaluating model fit: A synthesis of the structural equation modelling literature. In 7th European Conference on research methodology for business and management studies (p. 195-200).
CR  - Işık, M. (2019). Algılanan aşırı vasıflılık ve bireysel kariyer planlaması ilişkisinde algılanan örgütsel desteğin düzenleyicilik etkisi. Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi (BUSBED), 9(18), 1015-1041.
CR  - Işık, M., & Kama, A. (2018). Algılanan örgütsel desteğin işgören performansına etkisinde işe adanmışlığın aracı etkisi. Anemon Muş Alparslan Üniversitesi Sosyal Bilimler Dergisi, 6(3), 395-403. https://doi.org/10.18506/anemon.338253
CR  - İnce, A. R. (2016). Algılanan örgütsel desteğin işe adanmışlık üzerindeki etkisinde yönetici desteğinin aracılık rolü. Elektronik Sosyal Bilimler Dergisi, 15(57), 649-660. https://doi.org/10.17755/esosder.03486
CR  - Jackson, S. E., & Schuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36(1), 16-78. https://doi.org/10.1016/0749-5978(85)90020-2
CR  - Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. (1964). Organizational stress: Studies of role conflict and role ambiguity. Wiley.
CR  - Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692-724. https://doi.org/10.5465/256287
CR  - Khalilipour, H., & Khanifar, H. (2018). Examining Structural effects procedural justice and work engagement on knowledge sharing and innovative work behavior. Organizational Behaviour Studies Quarterly, 6(4), 27-52.
CR  - Kılıçaslan, S., Derin, N., & Ilkım, N. (2022). Algılanan örgütsel destek ile işe adanmışlık arasındaki ilişkide kişiliğin aracılık etkisi. İzmir İktisat Dergisi, 37(3), 607-629. https://doi.org/10.24988/ije.1018952
CR  - Kılınç, T. (1998). Hemşirelerde rol çatışmasını belirleyen örgütsel etmenler üzerine sektörel bir araştırma. Modern Hastane Yönetimi, 2(4), 25-30.
CR  - Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884. https://doi.org/10.1177/014920631557555
CR  - Leiter, M. P., & Harvie, P. (1998). Conditions for staff acceptance of organizational change: Burnout as a mediating construct. Anxiety, Stress, and Coping, 11(1), 1-25.
CR  - Lin, H. F. (2006). Impact of organizational support on organizational intention to facilitate knowledge sharing. Knowledge Management Research & Practice, 4(1), 26-35. https://doi.org/10.1057/palgrave.kmrp.850008
CR  - Loi, R., Hang-Yue, N., & Foley, S. (2006). Linking employees' justice perceptions to organizational commitment and intention to leave: The mediating role of perceived organizational support. Journal of Occupational and Organizational Psychology, 79(1), 101-120. https://doi.org/10.1348/096317905X39657
CR  - Luksyte, A., & Spitzmueller, C. (2016). When are overqualified employees creative? It depends on contextual factors. Journal of Organizational Behavior, 37(5), 635-653. https://doi.org/10.1002/job.2054
CR  - Luthans, F. (2002). Positive organizational behavior: Developing and managing psychological strengths. Academy of Management Perspectives, 16(1), 57-72. https://doi.org/10.5465/ame.2002.6640181
CR  - Maslach, C., & Leiter, M. P. (1997). The truth about burnout: How organizations cause personal stress and what to do about ıt. San Francisco: CA: Jossey-Bass.
CR  - Marshall, G. (2003). Sosyoloji sözlüğü. Bilim ve Sanat Yayınevi.
CR  - McBain, R. (2007). The practice of engagement: Research into current employee engagement practice. Strategic HR Review, 6(6), 16-19. https://doi.org/10.1108/14754390780001011
CR  - Menguc, B., Auh, S., Fisher, M., & Haddad, A. (2013). To be engaged or not to be engaged: The antecedents and consequences of service employee engagement. Journal of Business Research, 66(11), 2163-2170. https://doi.org/10.1016/j.jbusres.2012.01.007
CR  - Meriç, E., Çiftçi, D. Ö., & Yurtal, F. (2019). Algılanan örgütsel destek ve işe adanmışlık arasındaki ilişkinin incelenmesi. Kastamonu Eğitim Dergisi, 27(1), 65-74. https://doi.org/10.24106/kefdergi.2296
CR  - Miles, J. (2016). Yönetim ve organizasyon kuramları. (M. Polat & K. Arun, Trans.). Nobel Akademik Yayıncılık.
CR  - Mishra P., & Datta, B. (2011). Perpetual asset management of customer-based brand equity-the PAM evaluator. Current Research Journal of Social Science, 3(1), 34-43.
CR  - Orgambídez-Ramos, A., & de Almeida, H. (2017). Work engagement, social support, and job satisfaction in Portuguese nursing staff: A winning combination. Applied Nursing Research, 36, 37-41. https://doi.org/10.1016/j.apnr.2017.05.012
CR  - Örücü, E., & Uçku, I. (2019). Örgütlerde işe tutkunluk, örgütsel destek algısı, örgütsel vatandaşlık davranışı ilişkisi ve bir araştırma. Çağ Üniversitesi Sosyal Bilimler Dergisi, 16(2), 71-81.
CR  - Özkalp, E., & Meydan, B. (2015). Schaufeli ve Bakker tarafından geliştirilmiş olan işe angaje olma ölçeğinin Türkçe'de güvenilirlik ve geçerliliğinin analizi. ISGUC The Journal of Industrial Relations and Human Resources, 17(3), 1-19. https://doi.org/10.4026/1303-2860.2015.0285.x
CR  - Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: A review of the literature. Journal of Applied Psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
CR  - Roberts, D. R., & Davenport, T. O. (2002). Job engagement: Why it’s important and how to improve it. Employment Relations Today, 29(3), 21-31.
CR  - Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15(2), 150-163. https://doi.org/10.2307/2391486
CR  - Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619. https://doi.org/10.1108/02683940610690169
CR  - Salanova, M., Agut, S., & Peiró, J. M. (2005). Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology, 90(6), 1217-1227. https://doi.org/10.1037/0021-9010.90.6.1217
CR  - Schaufeli, W. B., & Bakker, A. B. (2003). Utrecht work engagement scale: Preliminary manual. occupational health psychology unit, Utrecht University, Utrecht, 26(1), 64-100.
CR  - Shabbir, T., Naz, K., & Trivedi, S. D. (2021). Perceived organizational support and employee performance. International Journal of Educational Administration, Management, and Leadership, 35-44. https://doi.org/10.51629/ijeamal.v2i1.14
CR  - Sökmen, A., Ekmekçioğlu, B., & Çelik, K. (2015). Algılanan örgütsel destek, örgütsel özdeşleşme ve yönetici etik davranışı ilişkisi: Araştırma görevlilerine yönelik araştırma. İşletme Araştırmaları Dergisi, 7(1), 125-144. https://doi.org/10.1093/swr/22.2.100
CR  - Um, M. Y., & Harrison, D. F. (1998). Role stressors, burnout, mediators, and job satisfaction: A stress-strain-outcome model and an empirical test. Social Work Research, 22(2), 100-115. https://doi.org/10.1093/swr/22.2.100
CR  - Ural, A., & Kılıç, İ. (2005). Bilimsel araştırma süreci ve spss ile veri analizi. Ankara.
CR  - Van den Broeck, A., Vansteenkiste, M., De Witte, H., & Lens, W. (2008). Explaining the relationships between job characteristics, burnout, and engagement: The role of basic psychological need satisfaction. Work & Stress, 22(3), 277-294. https://doi.org/10.1080/02678370802393672
CR  - Wang, Q., & Wang, C. (2020). Reducing turnover intention: Perceived organizational support for frontline employees. Frontiers of Business Research in China, 14(1), 1-16.
CR  - Wayne, J. S., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management Journal, 40(1), 82-111. https://doi.org/10.5465/257021
CR  - Yavan, Ö. (2016). Örgütsel davranış düzleminde adanmışlık. Pamukkale Üniversitesi Sosyal Bilimler Dergisi, 25, 278-296.
CR  - Yıldız, B., & Çakı, N. (2018). Algılanan örgütsel desteğin bağlamsal performans üzerindeki etkisinde bireysel şükranın aracı rolü. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 32, 69-86. https://doi.org/10.30794/pausbed.424505
CR  - Yılmaz, F. (2019). Organizational support and the role of organizational trust in employee empowerment. International Journal of Eurasia Social Sciences/Uluslararasi Avrasya Sosyal Bilimler Dergisi, 10(37), 968-980.
CR  - Yılmaz, F. (2020). Pozitif psikolojik sermayenin demografik değişkenler açısından değerlendirilmesi. International Journal of Management and Administration, 4(7), 71-83.
CR  - Zhao, H., Zhou, Q., He, P., & Jiang, C. (2021). How and when does socially responsible HRM affect employees' organizational citizenship behaviors toward the environment? Journal of Business Ethics, 169(2), 371-385.
UR  - https://doi.org/10.21076/vizyoner.1445671
L1  - https://dergipark.org.tr/en/download/article-file/3766019
ER  -