TY - JOUR T1 - THE DARK SIDE OF WORK ENGAGEMENT: EMOTIONAL LABOR AND EMPLOYEE JEALOUSY AU - Aydemir Dev, Mine PY - 2025 DA - September Y2 - 2025 DO - 10.53443/anadoluibfd.1673775 JF - Anadolu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi JO - AUİİBFD PB - Anadolu University WT - DergiPark SN - 2687-184X SP - 526 EP - 541 VL - 26 IS - 3 LA - en AB - The present study aimed at investigating the relationships among work engagement, emotional labor, and employee jealousy. For this purpose, research was conducted on employees with a sample consisting of 270 participants and structural equation modeling was performed to investigate the relationships. The sub-dimensions of emotional labor were considered to examine its effects on work engagement. The analysis revealed that faking emotions is negatively associated with work engagement. The deep acting is positively associated with work engagement, and the hiding emotions is not significantly associated with work engagement. It was found that employee jealousy is positively associated with hiding and faking emotions. Employee jealousy has not directly but it has indirectly associated with work engagement. In addition, faking emotions were played a mediator role in the relationship between work engagement and employee jealousy. Overall, these findings can be taken into consideration regarding improve the work engagement of the employees. KW - Emotional Labor KW - Faking Emotions KW - Deep Acting KW - Work Engagement KW - Employee Jealousy CR - Bakker, A.B. & Demerouti, E. (2008). Towards a model of work engagement, Career Development International, 13(3), 209-223. https://doi.org/10.1108/13620430810870476 CR - Bayram, N., Aytac, S., & Dursun, S. (2012). Emotional labor and burnout at work: a study from Turkey. Procedia-Social and Behavioral Sciences, 65, 300-305. https://doi.org/10.1016/j.sbspro.2012.11.126 CR - Bilgel, N., Bayram, N., Ozdemir, H., Dogan, F., & Ekin, D. (2012). Work engagement, burnout and vigor among a group of medical residents in Turkey. British Journal of Education, Society & Behavioural Science, 2(3), 220-238. https://doi.org/10.9734/BJESBS/2012/1496 CR - Brotheridge, C. M., & Grandey, A. A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work”. Journal of Vocational Behavior, 60(1), 17-39. https://doi.org/10.1006/jvbe.2001.1815 CR - Bolton, S. C. (2005). Emotion management in the workplace. Basingstoke: Palgrave Macmillan. CR - Christian, M. S., Garza, A. S., & Slaughter, J. E. (2011). Work engagement: A quantitative review and test of its relations with task and contextual performance. Personnel Psychology, 64(1), 89–136. https://doi.org/10.1111/j.1744-6570.2010.01203.x CR - Duffy, M. K., Scott, K. L., Shaw, J. D., Tepper, B. J., & Aquino, K. (2012). A social context model of envy and social undermining. Academy of Management Journal, 55(3), 643-666. https://doi.org/10.5465/amj.2009.0804 CR - Dursun, S., Aytaç, S. ve Bayram, N. (2014). Duygusal Emek Ölçeği Türkçe Formunun Geçerlilik Ve Güvenilirlik Çalışması. “İşGüç” Endüstri İlişkileri ve İnsan Kaynakları Dergisi, 16(2), 10-18. https://doi.org/10.4026/1303-2860.2014.0252.x CR - Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of occupational health psychology, 5(1), 95. https://doi.org/10.1037/1076-8998.5.1.95 CR - Hobfoll, S.E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6(4), 307-324. https://doi.org/10.1037/1089-2680.6.4.307 CR - Kim, E., & Glomb, T. M. (2014). Victimization of high performers: The roles of envy and work group identification. Journal of applied psychology, 99(4), 619. https://doi.org/10.1037/a0035789 CR - Kim, J. S. (2020). Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis. Journal of Nursing Scholarship, 52(1), 105-112. https://doi.org/10.1111/jnu.12532 CR - Korczynski, M. (2003). Communities of coping: Collective emotional labour in service work. Organization, 10(1), 55-79. https://doi.org/10.1177/135050840301000147 CR - Lam, R., Cheung, C., Lugosi, P. (2022). The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees. International Journal of Hospitality Management, 100, 103084. https://doi.org/10.1016/j.ijhm.2021.103084 CR - Lee, L., & Madera, J. M. (2019). A systematic literature review of emotional labor research from the hospitality and tourism literature. International Journal of Contemporary Hospitality Management, 31(7), 2808-2826. https://doi.org/10.1108/IJCHM-05-2018-0395 CR - Leidner, R. (1993). Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. University of California Press. CR - Mache, S., Vitzthum, K., Klapp, B. F., & Danzer, G. (2014). Surgeons' work engagement: Influencing factors and relations to job and life satisfaction. The surgeon, 12(4), 181-190. https://doi.org/10.1016/j.surge.2013.11.015 CR - Matta, F. K., Scott, B. A., Koopman, J., & Conlon, D. E. (2015). Does seeing “eye to eye” affect work engagement and organizational citizenship behavior? A role theory perspective on LMX agreement. Academy of Management Journal, 58(6), 1686-1708. https://doi.org/10.5465/amj.2014.0106 CR - Maxwell, A., & Riley, P. (2017). Emotional demands, emotional labour and occupational outcomes in school principals: Modelling the relationships. Educational Management Administration & Leadership, 45(3), 484-502. https://doi.org/10.1177/174114321560787 CR - Nauman, S., Raja, U., Haq, I. U., & Bilal, W. (2019). Job demand and employee well-being: A moderated mediation model of emotional intelligence and surface acting. Personnel Review, 48(5), 1150-1168. https://doi.org/10.1108/PR-04-2018-0127 Rich, B. L., LePine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617–635. https://doi.org/10.5465/AMJ.2010.51468988 CR - Sahadev, S., Wood, G., Khan, M. A., Malhotra, N., & Demirbag, M. (2024). Justice, jealousy and performance: Evidence from neo-feudal Pakistan. Journal of Business Research, 183, 114847. https://doi.org/10.1016/j.jbusres.2024.114847 CR - Schaufeli, W. B., Salanova, M., González-Romá, V., & Bakker, A. B. (2002). The measurement of engagement and burnout: A two sample confirmatory factor analytic approach. Journal of Happiness Studies, 3(1), 71-92. https://doi.org/10.1023/A:1015630930326 CR - Vecchio, R. P. (2000). Negative emotion in the workplace: Employee jealousy and envy. International Journal of Stress Management, 7(3), 161-179. https://doi.org/10.1023/A:1009592430712 CR - Wang, Y. D., & Sung, W. C. (2016). Predictors of organizational citizenship behavior: Ethical leadership and workplace jealousy. Journal of Business Ethics, 135, 117-128. https://doi.org/10.1007/s10551-014-2480-5 CR - Weiss, H. M., & Cropanzano, R. (1996). Affective events theory. Research in Organizational Behavior, 18(1), 1-74. CR - Yang, F. X., Li, X., & Wong, I. A. (2023). What happens on Facebook stays on Facebook? Virtual surface acting in cyberspace–workplace relationship transition. International Journal of Hospitality Management, 114, 103538. https://doi.org/10.1016/j.ijhm.2023.103538 CR - Yoo, J. (2016). Perceived customer participation and work engagement: the path through emotional labor. International Journal of Bank Marketing, 34(7), 1009-1024. https://doi.org/10.1108/IJBM-09-2015-0139 CR - Yoo, J., & Jeong, J. (2017). The effects of emotional labor on work engagement and boundary spanner creativity. Asia Pacific Journal of Innovation and Entrepreneurship, 11(2), 214-232. https://doi.org/10.1108/APJIE-08-2017-028 CR - Zhao, H., & Ma, Y. (2025). How is it going to end? Negative workplace gossip about coworkers, compensatory ethics and gossipers helping behavior toward coworkers. Personnel Review, 54(2), 557-580. https://doi.org/10.1108/PR-04-2024-0316 UR - https://doi.org/10.53443/anadoluibfd.1673775 L1 - https://dergipark.org.tr/en/download/article-file/4762932 ER -