TY  - JOUR
T1  - The Mediating Role of In-Service Training in the Effect of Demographic Variables on Total Quality Management
TT  - Demografik Değişkenlerin Toplam Kalite Yönetimine Etkisinde Hizmet Içi Eğitimin Aracilik Rolü
AU  - Toksöz, Seray
PY  - 2025
DA  - December
Y2  - 2025
JF  - JOEEP: Journal of Emerging Economies and Policy
JO  - JOEEP
PB  - Seyfettin ERDOĞAN
WT  - DergiPark
SN  - 2651-5318
SP  - 224
EP  - 233
VL  - 10
IS  - 2
LA  - en
AB  - This study aims to determine how doctors and nurses working in Istanbul evaluate in-service training programs in terms of Total Quality Management (TQM). The study was conducted with the participation of 350 healthcare workers; Al-Assaf and Gentling's TQM survey and the in-service training scale developed by Örücü and Kanbur were used as data collection tools. 56% of the participants were female and 44% were male. Age, marital status and education levels were represented in various groups. While 72% of the participants found in-service trainings productive, 40.5% stated that they had not received training on TQM. In general, employees' perceptions of TQM were found to be positive. As a result of the study, suggestions were made to increase the efficiency of in-service trainings in healthcare institutions and to spread TQM practices.
KW  - In-Service Training Programs
KW  - Total Quality Management (TQM)
KW  - Healthcare Services
N2  - Bu araştırma, İstanbul ilinde görev yapan doktor ve hemşirelerin hizmet içi eğitim programlarını Toplam Kalite Yönetimi (TKY) açısından nasıl değerlendirdiklerini belirlemeyi amaçlamaktadır. Çalışma, 350 sağlık çalışanının katılımıyla yürütülmüş; veri toplama aracı olarak Al-Assaf ve Gentling’in TKY anketi ile Örücü ve Kanbur tarafından geliştirilen hizmet içi eğitim ölçeği kullanılmıştır. Katılımcıların %56’sı kadın, %44’ü erkektir. Yaş, medeni durum ve eğitim düzeyleri çeşitli gruplarda temsil edilmiştir. Katılımcıların %72’si hizmet içi eğitimleri verimli bulurken, %40,5’i TKY konusunda eğitim almadığını ifade etmiştir. Genel olarak çalışanların TKY’ye yönelik algıları olumlu bulunmuştur. Araştırma sonucunda, sağlık kurumlarında hizmet içi eğitimlerin verimliliğini artırmak ve TKY uygulamalarını yaygınlaştırmak adına önerilerde bulunulmuştur.
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UR  - https://dergipark.org.tr/en/pub/joeep/issue//1687043
L1  - https://dergipark.org.tr/en/download/article-file/4819536
ER  -