TY - JOUR TT - DETERMINATION OF THE BRAND LOYALTY STRATEGIES BY USING QUALITY FUNCTION DEPLOYMENT METHOD: AN APPLICATION IN THE APPAREL INDUSTRY AU - Yıldız, Esra Zeynep AU - Atılgan, Turan PY - 2014 DA - June JF - Textile and Apparel PB - Ege University WT - DergiPark SN - 1300-3356 SP - 3 EP - 8 VL - 24 IS - 1 KW - Hazır giyim sektörü KW - Marka bağımlılığı KW - Kalite fonksiyon göçerimi KW - Marka stratejileri KW - Kalite evi N2 - Having a strong brand has become an important factor for companies to continue their operations and to reach their targets in today's intense and fatal competitive environment. In this sense, the competitiveness of companies is carried out by the brand/brands they created. The most important indicators of the brand power are the brand awareness and the brand loyalty. The value of brand awareness, brand equity and brand loyalty are increasing more and more, as the markets are turned into brand garbage. For this reason, companies use several different methods to find out their brand equity and depth of their brand loyalty. Quality function deployment is one of these methods and it appears to be a proven technique for solving many different business problems. In this study, the brand loyalty was measured by using quality function deployment method in the apparel industry, where brand and brand loyalty is very important. In the scope of the results, the strategies that are already developed and that could be developed in the future by the companies were analyzed CR - 1. Yee, W.F. and Sidek, Y., 2008, “Influence of Brand Loyalty on Consumer Sportswear”, International Journal of Economics and Management, 2(2), pp: 221- 236. CR - 2. Sharma, A. and Sharma, N.K., 2012, “Consumer’s Personality and Brand Loyalty: An Empirical Study”, Annals of Management Research, 2(1), pp: 1-20. CR - 3. Moisescu, O.I., 2006, “A Conceptual Analysis of Brand Loyalty as Core Dimension of Brand Equity”, Competitiveness and Stability in the Knowledge-Based Economy No. International conference proceedings, Craiova, ROMANIA, pp: 1128-1136. CR - 4. Gommans, M., Krishnan, K.S. and Scheffold, K.B., 2001, “From Brand Loyalty to E-Loyalty: A Conceptual Framework”, Journal of Economic and Social Research, 3(1), pp: 43-58. CR - 5. Kabir, G. and Hasin, M.A., 2011, “Customer Perceived Quality Improvement of Synthetic Fiber Using Fuzzy QFD: A Case Study”, 5th International Quality Conference, May 20th, pp: 837-854. CR - 6. Bouchereau, V. and Rowlands, H., 2000, “Methods and Techniques to Help Quality Function Deployment (QFD)”, Benchmarking: An International Journal, 7(1), pp: 8-19. CR - 7. Bennur, S. and Jin, B., 2012, “A Conceptual Process of Implementing Quality Apparel Retail Store Attributes: An Application of Kano’s Model and the Quality Function Deployment Approach”, International Journal of Business, Humanities and Technology, 2(1), pp: 174-183. CR - 8. Gharakhani, D. and Eslami, J., 2012, “Determining Customer Needs Priorities for Improving Service Quality Using QFD”, International Journal of Economics and Management Sciences, 1(6), pp: 21-28. CR - 9. Mehrjerdi, Y.Z., 2010, “Quality Function Deployment and its Extension”, International Journal of Quality & Reliability Management, 27(6), pp: 616-640. CR - 10. Siraj, F., Nordin, N. and Yusoff, N., 2008, “Quality Function Deployment Analysis Based on Neural Network and Statistical Results”, International Journal of Simulation Systems, Science & Technology - IJSSST, 9(2), pp: 73-81. CR - 11. Yıldız, M.S. ve Baran, Z., 2011, “Kalite Fonksiyon Göçerimi ve Homojenize Yoğurt Üretiminde Uygulaması”, Ege Akademik Bakış, 11(1), pp: 59-72. UR - https://dergipark.org.tr/en/pub/tekstilvekonfeksiyon/issue//251991 L1 - https://dergipark.org.tr/en/download/article-file/218366 ER -