TY - JOUR TT - IMPLEMENTING LEAN SERVICE OPERATIONS: A CASE STUDY FROM TURKISH BANKING INDUSTRY AU - Erdem, Sabri AU - Aksoy, Koray PY - 2009 DA - December JF - Dokuz Eylül Üniversitesi İşletme Fakültesi Dergisi PB - Dokuz Eylul University WT - DergiPark SN - 1303-0027 SP - 171 EP - 198 VL - 10 IS - 2 KW - Yalın Hizmet Yönetimi KW - Yalın Düşünce KW - Bankacılıkta Etkinlik N2 - This paper describes lean management and its application in banking industry. Since lean management eliminates waste effectively in manufacturing environment with significant outputs, service industry has started to focus on lean implementations. In this sense, this paper is a pioneer especially for banking in service sector in Turkey to eliminate waste by means of lean methods. For this reason, a branch of a nationwide state bank in Aegean region was selected as pilot to collect data by observing customers, employee and operations. 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