TY  - JOUR
TT  - INDIVIDUAL ANTECEDENTS of EMOTIONAL LABOUR in AIRLINE INDUSTRY
AU  - Güngör Delen, Meltem
PY  - 2017
DA  - March
DO  - 10.18221/bujss.303360
JF  - Beykent Üniversitesi Sosyal Bilimler Dergisi
JO  - BÜSBD
PB  - Beykent University
WT  - DergiPark
SN  - 1307-5063
SP  - 0
EP  - 0
VL  - 10
IS  - 1
N2  - Emotional labour is the display of organizationally desired emotions by employees during service interactions. Emotions are the last phenomenon, employees may incorporate to the labour process. Workers are expected to display some appropriate emotions to the customers, especially in service sector. There are individual antecedents of emotional labour as; gender, age, marital status, education, experience, and it’s assumed that these antecedents create a difference. The aim of this study is determining the individual antecedents of emotional labour through a research held in airline industry.
UR  - https://doi.org/10.18221/bujss.303360
L1  - https://dergipark.org.tr/en/download/article-file/291452
ER  -