TY - JOUR TT - BİNA PROJELERİNİN YAŞAM DÖNEMİNDE SÜREÇ KALİTESİNİ ETKİLEYEN FAKTÖRLER AU - Halıcıoğlu, F. Hilal PY - 2005 DA - October JF - Verimlilik Dergisi PB - Ministry of Industry and Technology WT - DergiPark SN - 1013-1388 SP - 0 EP - 0 IS - 4 KW - İnşaat Endüstrisi KW - Bina KW - Süreç kalitesi KW - Toplam Kalite Yönetimi KW - Müşteri tatmini N2 - Bir bina projesinin yaşam döneminin üç aşamasındaki (tasarım,inşaat ve işletme) süreç kalitesini etkileyen faktörler; önem derecesine göretespit edilmekte ve sıralanmaktadır. Uzun süreli uygulayıcıların algılamaları;bir anket araştırması aracılığıyla tespit edilmektedir. Bulgular; yönetiminsürekli kalite gelişmesine taahhüdünün, yüksek süreç kalitesi gelişimindekiyönetim liderliğinin, tüm personelin kalite eğitiminin, kurumsal seviyedekalite ilkelerinin geliştirilmesi için etkin takım çalışmasının ve projede yeralan taraflar arasındaki işbirliğinin süreç kalitesini etkileyen faktörlerolduklarını vurgulamaktadırlar. Bina süreç kalitesini artırmak içinuygulamacılar tarafından algılanan endüstriye özgü faktörler; sabit olan çizimve teknik özellikleri, seçilen değerdeki tasarımcı ve müteahhitleri, etkin olantaraflar arasındaki iletişim uygulamalarını, özenle yapılan bir inşaat alanındakikalitenin kontrolünü, detaylı olarak hazırlanan bir bina işletim kılavuzunu vetasarım aşamasının ilk zamanlarında planlanan bakım bütçesinikapsamaktadır.   CR - 1. Arditi, D., and Gunaydin, H.M., (1997), “Total quality mana-gement in the construction process”, International Journal of Project Management, 1584), 235-243. CR - 2. Aubrey, C.A., and Felkins, P.K., (1998), Involving People in Quality and Productivity Improvement, Quality Press, Milwa-ukee, Wis. CR - 3. Bates G.D., ed. (1993), “An Organizational Development Process to Prepare for Total Quality Management”, J. Mgmnt. Engrg., ASCE, 9(4), 291-294. CR - 4. Brandon, P., and Betts, M., ed. 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