TY  - JOUR
TT  - TS EN 15224 HEALTHCARE SERVICE - THE COMPARISON OF QUALITY MANAGEMENT SYSTEM TO OTHER QUALITY SYSTEMS IN HEALTHCARE
AU  - Coskun, Selden
AU  - Gulhan, Yildirim
PY  - 2017
DA  - September
DO  - 10.17261/Pressacademia.2017.718
JF  - Research Journal of Business and Management
JO  - RJBM
PB  - Suat TEKER
WT  - DergiPark
SN  - 2148-6689
SP  - 410
EP  - 416
VL  - 4
IS  - 3
KW  - Quality management systems
KW  - ISO 15224:2012
KW  - healthcare services
KW  - quality assurance
KW  - ISO standards
N2  - Purpose- The aim ofthe work is to find out, which quality system application could be appropriatefor different kind of health service providers by also introducing the newquality management system ISO 15224 . Methodology-The study has been done by comparing ISO 15224 Health ServiceManagement System with ISO 9001-2008 quality management system, SKS and JCIaccreditation systems by clause by clause. The summary of the findings aregiven as a table in the article. Findings-The most important difference between ISO Standards, and SKS and JCI comesup in product realization clause. ISO Standards define realization of a healthservice offering in general. At the stage of realizing a service offering, byemphasizing the critical points, a progress is made on the basis of ISOstandards. Especially clinical risk assessment and patient safety should beignored. Conclusion- As a result,for large hospitals intending to expand in global markets, having anaccreditation and having that certification internationally should make theseinstitutions more competitive in global health sector. At the other hand, forhealth institutions intending to compete on a national scale only, preferringISO 15224 Standard, considering the examples in the literature, would be moreappropriate.
CR  - Akyurt N. 2013, “Hastane Yönetimi” , Nobel Tıp Kitapevleri, 1. Baskı, pp. 453-460.
CR  - Çakır A. , 2007 ,  “Hasta Güvenlığ̇ ı ̇Kültürü ile Kalıṫ e Yönetıṁ Sıṡ temı ̇Arasindaki İlış̇ kıṅ ıṅ Analıż ı ̇Tezi”,  Dokuz Eylül Üniversitesi.
CR  - Domittner B., 2013,”Quality Management”.  
Yazgan M., 2009, “Sağlık İşletmelerinde, Hizmet Kalitesinin Sağlık Hizmeti Sunan ve Sağlık Hizmeti Alan Taraflarca Değerlendirilmesi Tezi”, Dokuz Eylül Üniversitesi.
CR  - Rad A., 2005, “A Survey of total quality management in IRAN”, Leadersh Heal Serv [Internet] ,18(3):5–7. www.emeraldsight.com/13660756.htm
CR  - Sosyal Güvenlik Kurumu , 2013, “Sosyal Güvenlik Kurumu Sağlık Uygulama Tebliği”.
CR  - Taşçı D.,  Eroğlu E., Çabuk S.,  Duman G, Ağlargöz O. Erdemir E. , 2013,  “KALİTE YÖNETİM SİSTEMLERİ”,  Anadolu Üniversitesi, pp 20
CR  - Uluslararası 	Hasta 	Hizmetleri 	Derneği, 	2016, 	“JCI 	Akredite 	Hastaneleri” 	[Internet]. 	[cited 	2016 	Nov 	2]. http://www.visitturkeyforhealthcare.com/19-jci-akredite-hastaneleri.html
CR  - Budak M, 2014,  “Akreditasyon Ders Notları”, Okan Üniversitesi
CR  - Weinmar C, Daniel M. ,2013, “Neuer Standard im Gesundheitswesen”. Praxis (Bern 1994) [Internet]., 36–7. http://www.bzbonline.de/jan13/36_37.pdf
CR  - Sens B. , 2013, ”DIN EN 15224:2012 – eine neue Zertifizierungsnorm für Qualitätsmanagement- systeme in Gesundheitseinrichtungen : DIN EN 15224:2012 – a new certification standard for Quality Management Systems in healthcare facilities” , Clinotel 11.
CR  - TS EN 15224 TÜRK STANDARDI ,2013
CR  - Sağlık Bakanlığı, 2012, “SKS Işığında Sağlıkta Kalite”, 1. Baskı, Pozitif Matbaa.
CR  - Tutuncu O. , “Evaluating the Effects of Quality Assurance: A Comparative analysis between ISO 9001 certified and Non - certified Hospitals in Turkey” .
CR  - EU, 2013, “Comparative analysis of training needs and specific trends in healthcare quality assurance in. Life Long Learn Progr.”, 1–44.
CR  - Pasachen U. , 2013, “Die DIN EN 15224:2012 - der neue Stamdard für QM - Systeme in Organisation der Gesundheits- versogung und die Konformitatsbewertung”  Clinotel [Internet] 12:1–13. http://www.clinotel-journal.de/article-id-012.html  Engel N., 2013, “DIN EN 15224 – Vorsicht ist angebracht!” Praxis.
CR  - Øvretveit J. A , 1997, “Comparison of hospital quality programmes: lessons for other services”,  Int J Serv Ind Manag, Vol;8(3):220–35.
CR  - Øvretveit J, Serouri A Al., 2006, “Hospital quality management system in a low income Arabic country: an evaluation”, Int J Health Care Qual Assur 19(6):516–32.
CR  - Øvretveit J. ,2003 ,  “What are the best strategies for ensuring quality in hospitals ?”, Health Evidence Network. 
Paccioni A, Sicotte C, Champagne F. , 2008 , “Accreditation: A cultural control strategy. Int J Health Care Qual Assur” 21(2):146 http://www.scopus.com/
CR  - Sack C, Scherag A, Lütkes P, Günther W, Jöckel KH, Holtmann G. ,2011, “Is there an association between hospital accreditation and patient satisfaction with hospital care? A survey of 37 000 patients treated by 73 hospitals.”,  Int J Qual Heal Care, 23(3):278–83.
CR  - Serkan T.,2015, “Standart Belge ile Farklılaşma mümkün mü ? Akreditasyon Söylem Analizi.”,  İstanbul Ticaret Üniversitesi Sos Bilim Dergi 27(Bahar).
UR  - https://doi.org/10.17261/Pressacademia.2017.718
L1  - https://dergipark.org.tr/en/download/article-file/374100
ER  -