TY  - JOUR
T1  - KOLEKTİF EMPATİ, DUYGUSAL BULAŞICILIK VE İŞ BECERİKLİLİĞİ ARASINDAKİ İLİŞKİLER ÜZERİNE BİR UYGULAMA
TT  - A RESEARCH ON THE RELATIONSHIP AMONG THE COLLECTIVE EMPATHY, EMOTIONAL CONTAGION AND JOB CRAFTING
AU  - Aksoy, Yasin
PY  - 2019
DA  - December
DO  - 10.26468/trakyasobed.495863
JF  - Trakya Üniversitesi Sosyal Bilimler Dergisi
JO  - Trakya Üniversitesi Sosyal Bilimler Dergisi
PB  - Trakya University
WT  - DergiPark
SN  - 1305-7766
SP  - 511
EP  - 534
VL  - 21
IS  - 2
LA  - tr
AB  - Günümüzdünyasında insanların birbirlerine daha yakın yaşamaları, onların daha azrekabetçi ve daha fazla işbirliği davranışı göstermelerine neden olmaktadır.Her ne kadar günümüz rekabet koşullarında örgütler, bireysel güdümlü kurumyapısı sergilemekte gibi olsalar da “sinerjik takım çalışması yoğun” sistemleregiderek artan bir şekilde ilerlemekte ve grup içinde duygu kavramı önemkazanmaktadır. Bu yaklaşımlardan hareketle çalışmada hizmet işletmelerinde ekipüyelerinin birbirlerinin duygusal durumlarını anlamaları, onaylamaları ve buduygu durumlarına yönelik tepkilerini ifade eden kolektif empatinin, işbecerikliliğine etkisi incelenmiştir. İş becerikliliği, çalışanların görevleriarasındaki ilişkileri, işlerinin sınırları ve diğerleri ile iletişimleriniyeniden tanımlamalarını ifade etmektedir. Araştırmada ayrıca bireylerinetkileşimleri esnasında başkalarının duygularını yakalayabilme ve taklit etmeleriniifade eden duygusal bulaşıcılığın kolektif empati ve iş becerikliliğiilişkisindeki rolünü incelemesi dolayısıyla özgün bir yapı ifade etmektedir.
KW  - Kolektif empati
KW  - duygusal bulaşıcılık
KW  - iş becerikliliği
N2  - In today's competitive environment, even if theorganizations seem to exhibit an individual driven institution structure, the“synergistic teamwork systems are more and more applied and the concept ofemotion is gaining importance in the group. Based on this approach, the aim ofthis study is to examine the role of the team members in understanding theemotional states of each other and the effects of collective empathy on theirjob crafting and the role of emotional contagion on this relationship. The study was carried out with the employeesin the field of health and accommodation sector where the concepts ofcollective empathy, emotional contagion and job crafting were consideredimportant. The data obtained in this sample showed that collective empathy hada descriptive effect on job crafting and emotional contagion have a moderatorrole on this relationship. The conceptual model also has an original structurebecause it examines the role of emotional contagion which expresses the abilityof individuals to capture and imitate the emotions of others during theirinteractions, in the relationship between collective empathy and job crafting.
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UR  - https://doi.org/10.26468/trakyasobed.495863
L1  - https://dergipark.org.tr/en/download/article-file/881646
ER  -