TY  - JOUR
T1  - A NEW APPROACH THAT PROPOSES TRIZ AS A CREATIVE PROBLEM SOLVING TECHNIQUE IN HEALTH SERVICES
AU  - Guner, Seyma
AU  - Kose, Ilker
PY  - 2020
DA  - June
DO  - 10.17261/Pressacademia.2020.1200
JF  - Research Journal of Business and Management
JO  - RJBM
PB  - Suat TEKER
WT  - DergiPark
SN  - 2148-6689
SP  - 67
EP  - 79
VL  - 7
IS  - 2
LA  - en
AB  - Purpose- The aim of this study is to produce a new solution matrix to develop innovative solutions for the problems encountered during thedelivery of health services and to present a methodology on how to use TRIZ in health services.Methodology- In this study, contradiction matrix, 40 principles and IFR-idealism philosophy, which are among the basic TRIZ paradigms, wereused in the process of presenting innovative solutions. One of the Pairwise Comparison methods AHP (Analytical hierarchy process) was usedwhen parameter matching.Findings- As a result of the study, a new matrix and methodology has been developed.Conclusion- Although TRIZ is a very famous problem-solving method, there are only a few studies that use TRIZ to improve service quality inhealthcare. This study proposes a new framework for TRIZ's use in healthcare and will serve as a guide for researchers working in this field.Healthcare providers will be able to develop innovative solutions to the problems they encounter by using the 16X16 solution matrix developedas a result of this study and following the methodology proposed as a result of this study.
KW  - TRIZ
KW  - contradiction matrix
KW  - innovation management
KW  - quality in health services
CR  - Altshuller, G. S. (1984). Creativity as an exact science : the theory of the solution of inventive problems ( translated from the R. by A. Williams., Ed.). New York: Gordon and Breach Science Publishers.
CR  - Altshuller, G. S., & Shapiro, R. . (1956). About a technology of creativity. Questions of Psychology, 6, 37–49.
CR  - Altuntaş Serkan, & Yener, E. (2012). An Approach Based on TRIZ Methodology and SERVQUAL Scale to Improve the Quality of Health-Care Service: A Case Study. Ege Akademik Bakış Dergisi, 12(1), 95–104.
CR  - Aytaç, Z. (2009). Hastanelerde Yalın Yönetim Sistemleri (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/5717
CR  - Bertoncelli, T., Mayer, O., & Lynass, M. (2016). Creativity, Learning Techniques and TRIZ. Procedia CIRP, 39, 191–196.
CR  - Bircan, H., & Köse, S. (2012). Altı Sigma ve Firmaların Altı Sigmaya Bakış Açısı: Sivas-Kayseri İli Örneği. Ekonomik ve Sosyal Araştırmalar Dergisi, 8(2), 107–129.
CR  - Chechurin, L. (2016). TRIZ in Science. Reviewing Indexed Publications. Procedia CIRP, 39, 156–165. https://doi.org/10.1016/j.procir.2016.01.182
CR  - Chechurin, L., & Borgianni, Y. (2016). Understanding TRIZ Through The Review Of Top Cited Publications. Computers İn Industry. Computers in Industry, 82, 119–134. https://doi.org/10.1016/j.compind.2016.06.002
CR  - Coskun, A., Unsal, I., Serteser, M., & Inal, T. (2010). Six Sigma as a Quality Management Tool: Evaluation of Performance in Laboratory Medicine. In Quality Management and Six Sigma (p. 45). Sciyo.
CR  - Çelik, Ö. (2018). Hastanelerde Uygulanan Sağlıkta Kalite Standartlarının Sağlık Hizmet Kalitesi Üzerindeki Etkisinin Belirlenmesi: Konya Örneği. Selçuk Üniversitesi.
CR  - Deniz, S., Staub, S., & Çimen, M. (2016). Altı Sigma Yaklaşımı ve Sağlık Sektöründen Başarı Örnekleri. Ankara: Nobel.
CR  - Duran. (2011). Yaratıcı Problem Çözme Tekniği Yardımıyla Konstrüktif Bir Problemin Ele Alınması (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/7898
CR  - Durgun, İ., & Doruk, E. (2015). TRIZ Yaklaşımını Kullanrak ÖndenÇarpmalı Trafik Kazalarında Yayaların Güvenlik Koşullarının İyileştirilmesi. Afyon Kocatepe University Journal of Science and Engineering, 15, 1–6. https://doi.org/10.5578/fmbd.8307
CR  - Fiorineschi, L., Frillici, F. S., & Rotini, F. (2018). Enhancing functional decomposition and morphology with TRIZ: Literature review. Computers in Industry, 94, 1–15. https://doi.org/10.1016/j.compind.2017.09.004
CR  - Guner, S. (2019). Sağlik Hizmetlerinde Yaratici Problem Çözme Tekniği Olarak Triz’i Öneren Yeni Bir Yaklaşim. İstanbul Medipol Üniversitesi.
CR  - Güleryüz, D. (2012). Yalın Yönetim Sistemlerinin Hastanelere Uyarlanabilirliği ve Bir Hastane Uygulaması. Sakarya Üniversitesi.
CR  - Gürbüz, F. (2014). Toplam Kalite Yönetimi Algısının Bireysel Performansa Etkileri Üzerine Sağlık Çalışanları Uygulaması. Ufuk Üniversitesi.
CR  - Ilevbare, I. M., Probert, D., & Phaal, R. (2013). A review of TRIZ, and its benefits and challenges in practice. Technovation, 33(2–3), 30–37. https://doi.org/10.1016/J.TECHNOVATION.2012.11.003
CR  - Isaksen, S. G., & Gaulin, J. P. (2005). A Reexamination of Brainstorming Research: Implications for Research and Practice. Gifted Child Quarterly, 49(4), 315–329. https://doi.org/10.1177/001698620504900405
CR  - İlkim, N. Ş., & Derin, N. (2016). Dünyadan ve Türkiye’den Örneklerle Sağlık Hizmetlerinde Yalın Yönetim. Hacettepe Sağlık İdaresi Dergisi, 19(4), 465–479.
CR  - Jordan, R. M. (2010). Brain Storm. London: Harvard University Press.
CR  - Kaya, M. O. (2017). Dünya’da ve Türkiye’de Triz Kullanan Şirketler – kayam – Medium. Retrieved March 28, 2019, from medium website: https://medium.com/@metinokaya/dünyada-ve-türkiye-de-triz-kullanan-şirketler-52fb26beea8c
CR  - Kocakaya, Y. (2009). Tedarik Zinciri Yönetiminin AHP İle Çözüm Uygulaması: Analitik Hiyerarşi Süreci (AHP) İle Otomotiv Sektöründe Yedek Parça Üreticisi Seçimi. Süleyman Demirel Üniversitesi.
CR  - Kose, I., Guner, S., Isguzerer, B., & Sisli, M. E. (2018). A case study of the extended interactive innovation management model in insurance company. Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE, 2018–Septe.
CR  - Kuşçu, F. N., Karaman, M., Karatepe, H. K., Alıcı, H., Yüce, U. Ö., & Atik, D. (2018). Sağlık Kurumlarında Altı Sigma ve Toplam Kalite Yönetimi. Journal of Current Researches on Health Sector Article, 8(1), 125–135.
CR  - LariSemnani, B., Mohebbi Far, R., Shalipoor, E., & Mohseni, M. (2015). Using Creative Problem Solving (TRIZ) in Improving the Quality of Hospital Services. Global Journal of Health Science, 7(1), 88–97.
CR  - Li, Z., Atherton, M., & Harrison, D. (2014). Identifying patent conflicts: TRIZ-Led Patent Mapping. World Patent Information, 39, 11–23. https://doi.org/10.1016/j.wpi.2014.07.002
CR  - Lin, S.-P., Chen, C.-P., & Chen, J.-S. (2012). Using TRIZ-Based Method To Improve Health Service Quality: A Case Study On Hospital. 2nd International Conference on Economics, Trade and Development, 62–66. IPEDR.
CR  - Mishra, U. (2013). Concept of Resources in TRIZ. Bangalore, India.
CR  - Özkan, H., Kocaoğlu, B., & Özkan, M. (2018). Bir Eğitim Kurumunun Yemek Hizmeti Alımında Analitik Hiyerarşi Sürecine Göre Tedarikçi Seçimi. Uluslararası Sosyal Araştırmalar Dergisi / The Journal of International Social Research, 11(9), 1048–1062. https://doi.org/10.17719/jisr.2018.2715
CR  - Özveri, O., & Çakır, E. (2012). Yalın Altı Sigma Ve Bir Uygulama. Afyon Kocatepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 14(2), 17–36.
CR  - Pala, S., & Srikant, A. (2005). Triz: A New Framework for Innovation: Concepts and Cases. Uttarancal: The ICFAI University Press.
CR  - Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41–50.
CR  - Rawlinson, J. G. (2017). Creative Thinking and Brainstorming. New York, USA: Routledge.
CR  - Saaty, T. L. (2000). Fundamentals of Decision Making and Priority Theory With the Analytic-Analitik Hiyerarşi Süreci ile Karar Verme ve Öncelik Teorisinin Temelleri. New York: RWS yayınları.
CR  - Salamatov, Y. (1999). TRIZ: The Right Solution A The Right Time A Guide to Innovative Problem Solving (1st ed.; Valeri Souchkov, Ed.). Netherlands: Insytec BV.
CR  - Sapuan, S. M. (2017). Chapter 5:Conceptual Design Methods for Composites. In Conceptual Design in Concurrent Engineering for Composites (pp. 141–207). Elsevier Inc.
CR  - Shannon, R. P., Frndak, D., Grunden, N., Lloyd, J. C., Herbert, C., Patel, B., … Spear, S. J. (2006). Using Real-Time Problem Solving to Eliminate Central Line Infections. The Joint Commission Journal on Quality and Patient Safety, 32(9), 479–487.
CR  - Su, C. T., Lin, C. Sen, & Chiang, T. L. (2008). Systematic improvement in service quality through TRIZ methodology: An exploratory study. Total Quality Management and Business Excellence, 19(3), 223–243.
CR  - Şener, S. D. (2006). Trız: Yaratıcı Problem Çözme Teorisi Ve Diğer Problem Çözme Yöntemleriyle Karşılaştırma (Fen Bilimleri Enstitüsü). Retrieved from https://polen.itu.edu.tr/handle/11527/3174
CR  - Tanrıyar, İ. (2017). Hizmette Kalite ve Servqual. Retrieved August 19, 2019, from AGDEM website: http://www.agdem.com/index.php?option=com_content&view=article&id=413%3Ahzmette-kalte-ve-servqual&catid=67%3Alhan-tanriyar&Itemid=158
CR  - Yıldız, M. S. (2018). Sağlıkta Kalite Bilgi ve Deneyim Düzeyinin Değerlendirilmesi: Türkiye ve Suudi Arabistan Hastaneleri Kalite. Dergipark.org.tr, 5(2), 188
UR  - https://doi.org/10.17261/Pressacademia.2020.1200
L1  - https://dergipark.org.tr/en/download/article-file/1170861
ER  -