ahi evran med j Ahi Evran Medical Journal 2619-9203 Kirsehir Ahi Evran University 10.46332/aemj.1770204 Clinical Sciences (Other) Klinik Tıp Bilimleri (Diğer) The Effect of Emotional Intelligence and Other Factors on the Level of Burnout of Family Health Center Employees in Ankara Ankara’daki Aile Sağlığı Merkezi Çalışanlarının Tükenmişlik Düzeyine Duygusal Zekâ ve Diğer Faktörlerin Etkisi https://orcid.org/0000-0003-1103-1059 Tüfek Şengül Keçiören Baltacılar Aile Sağlığı Merkezi https://orcid.org/0000-0001-7433-1169 Albayrak Zühal Keçiören Şehit Yasin Süer Aile Sağlığı Merkezi https://orcid.org/0000-0002-3200-8926 Acar Tijen Kafkas Üniversitesi Tıp Fakültesi, Aile Hekimliği Ana Bilim Dalı 04 29 2026 10 1 133 142 08 21 2025 02 06 2026 Copyright © 2017, Ahi Evran Medical Journal 2017 Ahi Evran Medical Journal

Purpose: Burnout negatively effects employees. This study aimed to determine how emotional intelligence (EI) and other factors effect Ankara Family Health Centers (FHC) staff burnout, raise awareness for enhancing their EI, and provide recom-mendations for managing burnout.Materials and Methods: In this observational, analytical study, 69-question data collection form (informed consent and socio-demographic information forms, Maslach Burnout Inventory, Schutte Emotional Intelligence Test) was administered online to 191 volunteers from Ankara FHC staff, 01.12.2020–30.08.2021. Data were analyzed by IBM SPSS 25.0.Results: Of participants, 136 (71.2%) were female, 132 (69.1%) were aged 30-50. Depersonalization, personal accomplishment, emotional exhaustion, EI means were found 6.37±4.35, 20.01±6.36, 17.94±8.72, 123.07±22.82, respectively. Depersonalization was higher in specialists, those with current/past psychiatric illnesses; personal accomplishment was lower in participants aged 30-50; emotional exhaustion[hh2.1] was higher in women, and lower whose monthly income (3-5 thousand TL) (p

Amaç: Tükenmişlik, çalışanları olumsuz etkilemektedir. Bu çalışmada Ankara’daki Aile Sağlığı Merkezi (ASM) çalışanlarının tükenmişliğine duygusal zekâ ve diğer faktörlerin etkisini belirlemek, duygusal zekâlarını geliştirebilmeleri için farkındalık oluş-turmak ve tükenmişlikle baş edebilmeleri için öneriler sunmak amaçlanmıştır.Araçlar ve Yöntem: Gözlemsel, analitik çalışmada, 01.12.2020–30.08.2021’de, Ankara’da ASM’de çalışan 191 gönüllüye, 69 sorulu veri toplama formu (bilgilendirilmiş gönüllü onam formu, sosyodemografik bilgi formu, Maslach Tükenmişlik Ölçeği ve Asıl Form Schutte Duygusal Zekâ Testi sorularından oluşan) internet ortamında uygulanmıştır. Veri analizinde IBM SPSS 25.0 kullanılmıştır. Bulgular: Katılımcıların 136’sı (%71,2) kadın, 132’si (%69,1) 30-50 yaş arasındadır. Ortalamalar sırasıyla, duyarsızlaşma 6,37±4,35, kişisel başarı 20,01±6,36, duygusal tükenme 17,94±8,72, duygusal zekâ 123,07±22,82 bulunmuştur. Duyarsızlaşma, uzman hekimlerde, şimdi veya geçmişte psikiyatrik hastalığı olanlarda fazla; kişisel başarı 30-50 yaş arasında olanlarda az; duy-gusal tükenme kadınlarda fazla ve aylık geliri (3-5 bin TL) olanlarda az saptanmıştır (p

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