Year 2021, Volume , Issue , Pages 0 - 0 2021-01-06

A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19

Yaozhi ZHANG [1]


This research note investigates public perceptions of robotic services in the hospitality and tourism industry in the context of COVID-19. Relevant comments from YouTube videos were crawled and analysed by Natural Language Processing (NLP) techniques including explorative analysis, sentiment analysis, and topic modelling. The results reveal that while there are supporters and opponents toward robotic services during the pandemic, the overall public sentiment is neutral, and confirm that the health factor and a series of social-cultural factors encompassing the employment concern, political influence, and cultural norm should be involved as more significant variables for COVID-Tourism research. Some practical suggestions for robotic services amidst COVID-19 are accordingly put forward.
COVID-19, service robot, public perception, hospitality and tourism industry
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Primary Language en
Subjects Hospitality Leisure Sport and Tourism
Journal Section Research Article
Authors

Orcid: 0000-0003-0055-6087
Author: Yaozhi ZHANG (Primary Author)
Institution: University of Girona
Country: Spain


Dates

Application Date : September 23, 2020
Acceptance Date : December 3, 2020
Publication Date : January 6, 2021

Bibtex @note { ahtr799210, journal = {Advances in Hospitality and Tourism Research (AHTR)}, issn = {2147-9100}, eissn = {2148-7316}, address = {Akdeniz University, Tourism Faculty Dumlupınar Boulevard Post Code: 07058 Campus ANTALYA, TURKEY}, publisher = {Akdeniz University}, year = {2021}, volume = {}, pages = {0 - 0}, doi = {10.30519/ahtr.799210}, title = {A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19}, key = {cite}, author = {Zhang, Yaozhi} }
APA Zhang, Y . (2021). A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19 . Advances in Hospitality and Tourism Research (AHTR) , , 0-0 . DOI: 10.30519/ahtr.799210
MLA Zhang, Y . "A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19" . Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0 <https://dergipark.org.tr/en/pub/ahtr/issue/59492/799210>
Chicago Zhang, Y . "A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19". Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0
RIS TY - JOUR T1 - A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19 AU - Yaozhi Zhang Y1 - 2021 PY - 2021 N1 - doi: 10.30519/ahtr.799210 DO - 10.30519/ahtr.799210 T2 - Advances in Hospitality and Tourism Research (AHTR) JF - Journal JO - JOR SP - 0 EP - 0 VL - IS - SN - 2147-9100-2148-7316 M3 - doi: 10.30519/ahtr.799210 UR - https://doi.org/10.30519/ahtr.799210 Y2 - 2020 ER -
EndNote %0 Advances in Hospitality and Tourism Research (AHTR) A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19 %A Yaozhi Zhang %T A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19 %D 2021 %J Advances in Hospitality and Tourism Research (AHTR) %P 2147-9100-2148-7316 %V %N %R doi: 10.30519/ahtr.799210 %U 10.30519/ahtr.799210
ISNAD Zhang, Yaozhi . "A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19". Advances in Hospitality and Tourism Research (AHTR) / (January 2021): 0-0 . https://doi.org/10.30519/ahtr.799210
AMA Zhang Y . A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
Vancouver Zhang Y . A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
IEEE Y. Zhang , "A Big-Data Analysis of Public Perceptions of Service Robots Amid Covid-19", Advances in Hospitality and Tourism Research (AHTR), pp. 0-0, Jan. 2021, doi:10.30519/ahtr.799210