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Year 2021, Volume , Issue , 0 - 0, 28.07.2021
https://doi.org/10.30519/ahtr.915136

Abstract

References

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Investigating Which Services are Effective on Recommendation of the Airline Companies

Year 2021, Volume , Issue , 0 - 0, 28.07.2021
https://doi.org/10.30519/ahtr.915136

Abstract

This study aimed to determine which services provided by airlines had an influence on recommendations. The authors collected passenger scores from the years between 2014 to 2019 concerning the top 10 airline companies of 2019 from the website www.AirlineQuality.com, which is the site most commonly used by passengers to evaluate airline companies and airports worldwide. In total, we analyzed 5512 ratings. Binary logistic regression was applied to test the hypothesis. According to the results, the most influential criterion is value for money. The second most important criterion is customer relations. Seat and cabin space and meals and beverages follow customer relations. The least important criterion related to recommendations is in-flight entertainment. Previous studies were conducted using surveys. The present study used online ratings to determine airline attributes with the most and least influence on recommendations.

References

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Details

Primary Language English
Subjects Hospitality Leisure Sport and Tourism
Journal Section Research Article
Authors

Seden DOĞAN (Primary Author)
Ondokuz Mayıs Üniversitesi
0000-0001-8547-7702
Türkiye


Emrah ÖZKUL
KOCAELİ ÜNİVERSİTESİ
0000-0002-7938-6916
Türkiye


Gamze KAYA
MERSİN ÜNİVERSİTESİ
0000-0002-7634-3101
Türkiye

Publication Date July 28, 2021
Application Date April 13, 2021
Acceptance Date October 5, 2021
Published in Issue Year 2021, Volume , Issue

Cite

Bibtex @research article { ahtr915136, journal = {Advances in Hospitality and Tourism Research (AHTR)}, issn = {2147-9100}, eissn = {2148-7316}, address = {Akdeniz University, Tourism Faculty Dumlupınar Boulevard Post Code: 07058 Campus ANTALYA, TURKEY}, publisher = {Akdeniz University}, year = {2021}, volume = {}, pages = {0 - 0}, doi = {10.30519/ahtr.915136}, title = {Investigating Which Services are Effective on Recommendation of the Airline Companies}, key = {cite}, author = {Doğan, Seden and Özkul, Emrah and Kaya, Gamze} }
APA Doğan, S. , Özkul, E. & Kaya, G. (2021). Investigating Which Services are Effective on Recommendation of the Airline Companies . Advances in Hospitality and Tourism Research (AHTR) , , 0-0 . DOI: 10.30519/ahtr.915136
MLA Doğan, S. , Özkul, E. , Kaya, G. "Investigating Which Services are Effective on Recommendation of the Airline Companies" . Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0 <https://dergipark.org.tr/en/pub/ahtr/issue/59492/915136>
Chicago Doğan, S. , Özkul, E. , Kaya, G. "Investigating Which Services are Effective on Recommendation of the Airline Companies". Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0
RIS TY - JOUR T1 - Investigating Which Services are Effective on Recommendation of the Airline Companies AU - Seden Doğan , Emrah Özkul , Gamze Kaya Y1 - 2021 PY - 2021 N1 - doi: 10.30519/ahtr.915136 DO - 10.30519/ahtr.915136 T2 - Advances in Hospitality and Tourism Research (AHTR) JF - Journal JO - JOR SP - 0 EP - 0 VL - IS - SN - 2147-9100-2148-7316 M3 - doi: 10.30519/ahtr.915136 UR - https://doi.org/10.30519/ahtr.915136 Y2 - 2021 ER -
EndNote %0 Advances in Hospitality and Tourism Research (AHTR) Investigating Which Services are Effective on Recommendation of the Airline Companies %A Seden Doğan , Emrah Özkul , Gamze Kaya %T Investigating Which Services are Effective on Recommendation of the Airline Companies %D 2021 %J Advances in Hospitality and Tourism Research (AHTR) %P 2147-9100-2148-7316 %V %N %R doi: 10.30519/ahtr.915136 %U 10.30519/ahtr.915136
ISNAD Doğan, Seden , Özkul, Emrah , Kaya, Gamze . "Investigating Which Services are Effective on Recommendation of the Airline Companies". Advances in Hospitality and Tourism Research (AHTR) / (July 2021): 0-0 . https://doi.org/10.30519/ahtr.915136
AMA Doğan S. , Özkul E. , Kaya G. Investigating Which Services are Effective on Recommendation of the Airline Companies. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
Vancouver Doğan S. , Özkul E. , Kaya G. Investigating Which Services are Effective on Recommendation of the Airline Companies. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
IEEE S. Doğan , E. Özkul and G. Kaya , "Investigating Which Services are Effective on Recommendation of the Airline Companies", Advances in Hospitality and Tourism Research (AHTR), pp. 0-0, Jul. 2021, doi:10.30519/ahtr.915136


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