Research Article
PDF Zotero Mendeley EndNote BibTex Cite

Influence of Internet On Tourism Consumer Behaviour: A Systematic Review

Year 2021, Volume , Issue , 0 - 0, 28.07.2021
https://doi.org/10.30519/ahtr.917210

Abstract

This paper aims at identifying the state of academic research on the influence of Internet on tourism consumer behaviour. The Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) Methodology was used to select the data and the analysis was complemented with bibliometric indicators. This research identified 83 relevant articles related to the influence of Internet on tourism consumer behaviour. The systematic review of the academic literature demonstrated that the Internet influences tourism consumer behaviour during the entire travel cycle stages. During the pre-consumption stage, motivations and decision-making process are highly influenced by several online sources. However, in the case of expectations, limited research was found on this area. Value co-creation behaviour is influenced by Internet during the final two stages of the travel cycle stages. Finally, evidence suggests that loyalty is influenced during the consumption and post-consumption stages. These results provide a categorized analysis of the influence of Internet on the behavioural variables during each of the travel cycle stages for academicians and practitioners. The analysis was conducted on two major academic databases: Web of Science Core Collection and Scopus. The inclusion of other data sources and other types of secondary data could complement these results

References

  • Afonso, C., Silva, G. M., Gonçalves, H. M., & Duarte, M. (2018). The role of motivations and involvement in wine tourists’ intention to return: SEM and fsQCA findings. Journal of Business Research, 89, 313–321. doi: 10.1016/j.jbusres.2017.11.042
  • Alvarez, M., & Asugman, G. (2006). Explorers versus planners: A study of Turkish tourists. Annals of Tourism Research, 33(2), 319–338. doi: 10.1016/j.annals.2005.12.001
  • Arsal, I., Woosnam, K. M., Baldwin, E. D., & Backman, S. J. (2010). Residents as Travel Destination Information Providers: An Online Community Perspective. Journal of Travel Research, 49(4), 400–413. doi: 10.1177/0047287509346856
  • Baglieri, D., & Consoli, R. (2009). Collaborative innovation in tourism: Managing virtual communities. TQM Journal, 21(4), 353–364. doi: 10.1108/17542730910965065
  • Bajpai, A., & Lee, C.-W. (2015). Consumer behavior in e-tourism services: A case of Taiwan. Tourism and Hospitality Management, 21(1), 1–17.
  • Beldona, S., Morrison, A. M., & O’Leary, J. (2005). Online shopping motivations and pleasure travel products: A correspondence analysis. Tourism Management, 26(4), 561–570. doi: 10.1016/j.tourman.2004.03.008
  • Benckendorff, P., & Zehrer, A. (2013). A Network Analysis of Tourism Research. Annals of Tourism Research, 43, 121–149. doi: 10.1016/J.ANNALS.2013.04.005
  • Ben-Shaul, M., & Reichel, A. (2018). Motives, Modes of Participation, and Loyalty Intentions of Facebook Tourism Brand Page Consumers. Journal of Travel Research, 57(4), 453–471. doi: 10.1177/0047287517704087
  • Bigné, J. E., Sánchez, M. I., & Sánchez, J. (2001). Tourism image, evaluation variables and after purhase behaviour: Inter-relationship. Tourism Management, 22(6), 607–616. doi: 10.1016/S0261-5177(01)00035-8
  • Bonn, M. A., Furr, H. L., & Susskind, A. M. (1998). Using the Internet as a Pleasure Travel Planning Tool: An Examination of the Sociodemographic and Behavioral Characteristics Among Internet Users and Nonusers. Journal of Hospitality & Tourism Research, 22(3), 303–317. doi: 10.1177/109634809802200307
  • Bonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47, 286–302. doi: 10.1016/j.tourman.2014.10.009
  • Buhalis, D. (2019). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. doi: 10.1108/TR-06-2019-0258
  • Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: Lessons from tourism and hospitality. Journal of Travel and Tourism Marketing, 36(5), 563–582. doi: 10.1080/10548408.2019.1592059
  • Chen, C.-H., Nguyen, B., Klaus, P. “Phil,” & Wu, M.-S. (2015). Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers. Journal of Travel & Tourism Marketing, 32(8), 953–970. doi: 10.1080/10548408.2014.956165
  • Chung, J. Y., Anuar, F. I., Go, H., & Gretzel, U. (2011). Influence of interactive thematic maps on tourist perceptions: A network analysis. Journal of Hospitality and Tourism Technology, 2(3), 216–234. doi: 10.1108/17579881111173767
  • Cohen, S. A., Prayag, G., & Moital, M. (2014). Consumer behaviour in tourism: Concepts, influences and opportunities. Current Issues in Tourism, 17(10), 872–909. doi: 10.1080/13683500.2013.850064
  • Couture, A., Arcand, M., Sénécal, S., & Ouellet, J.-F. (2015). The Influence of Tourism Innovativeness on Online Consumer Behavior. Journal of Travel Research, 54(1), 66–79. doi: 10.1177/0047287513513159
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. doi: 10.2307/249008
  • Del Chiappa, G., Alarcón-Del-Amo, M. D. C., & Lorenzo-Romero, C. (2016). Internet and User-Generated Content Versus High Street Travel Agencies: A Latent Gold Segmentation in the Context of Italy. Journal of Hospitality Marketing and Management, 25(2), 197–217. doi: 10.1080/19368623.2014.1001933
  • DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. M.E. Sharpe Inc. doi: 10.1080/07421222.2003.11045748
  • Di Pietro, L., Di Virgilio, F., & Pantano, E. (2012). Social network for the choice of tourist destination: Attitude and behavioural intention. Journal of Hospitality and Tourism Technology, 3(1), 60–76. doi: 10.1108/17579881211206543
  • Frías, D. M., Rodríguez, M. A., & Castañeda, J. A. (2008). Internet vs. Travel agencies on pre-visit destination image formation: An information processing view. Tourism Management, 29(1), 163–179. doi: 10.1016/j.tourman.2007.02.020
  • Garín-Muñoz, T., & Pérez-Amaral, T. (2011). Internet usage for travel and tourism: The case of Spain. Tourism Economics, 17(5), 1071–1085. doi: 10.5367/te.2011.0080
  • Hagag, W., Clark, L., & Wheeler, C. (2015). A framework for understanding the website preferences of Egyptian online travel consumers. International Journal of Culture, Tourism, and Hospitality Research, 9(1), 68–82. doi: 10.1108/IJCTHR-03-2013-0008
  • Hua, L. Y., Ramayah, T., Ping, T. A., & (Jacky), C. J. H. (2017). Social Media as a Tool to Help Select Tourism Destinations: The Case of Malaysia. Information Systems Management, 34(3), 265–279. doi: 10.1080/10580530.2017.1330004
  • Huang, Y. C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework. International Journal of Tourism Research, 18(2), 116–128. doi: 10.1002/jtr.2038
  • Hwang, J., Park, S., & Woo, M. (2018). Understanding user experiences of online travel review websites for hotel booking behaviours: An investigation of a dual motivation theory. Asia Pacific Journal of Tourism Research, 23(4), 359–372. doi: 10.1080/10941665.2018.1444648
  • Izquierdo-Yusta, A., & Martínez-Ruiz, M. P. (2011). Assessing the consumer’s choice of purchase channel in the tourism sector: Evidence from Spain. EuroMed Journal of Business, 6(1), 77–99. doi: 10.1108/14502191111130325
  • Kim, M. J., Lee, C. K., & Bonn, M. (2017). Obtaining a better understanding about travel-related purchase intentions among senior users of mobile social network sites. International Journal of Information Management, 37(5), 484–496. doi: 10.1016/j.ijinfomgt.2017.04.006
  • Koseoglu, M. A., Rahimi, R., Okumus, F., & Liu, J. (2016). Bibliometric studies in tourism. Annals of Tourism Research, 61, 180–198. doi: 10.1016/J.ANNALS.2016.10.006
  • Lanfranchi, M., Giannetto, C., & De Pascale, A. (2015). A General model for analyzing the factors that influence tourists’ destination loyalty in rural areas. Quality - Access to Success, 16(148), 68–74.
  • Law, R., & Bai, B. (2008). How do the preferences of online buyers and browsers differ on the design and content of travel websites? International Journal of Contemporary Hospitality Management, 20(4), 388–400. doi: 10.1108/09596110810873507
  • Lee, K. H., & Hyun, S. S. (2015). A model of behavioral intentions to follow online travel advice based on social and emotional loneliness scales in the context of online travel communities: The moderating role of emotional expressivity. Tourism Management, 48, 426–438. doi: 10.1016/j.tourman.2014.12.012
  • Legoh É Rel, P., & Guéguen, N. (2000). Selling tourism on the internet: Analysis of the balance of power between seller and consumer during information exchange and negotiation. Journal of Travel and Tourism Marketing, 9(3), 49–64. doi: 10.1300/J073v09n03_04
  • Leung, X. Y., Sun, J., & Bai, B. (2017). Bibliometrics of social media research: A co-citation and co-word analysis. International Journal of Hospitality Management, 66, 35–45. doi: 10.1016/j.ijhm.2017.06.012
  • Li, M., & Cai, L. A. (2012). The Effects of Personal Values on Travel Motivation and Behavioral Intention. Journal of Travel Research, 51(4), 473–487. doi: 10.1177/0047287511418366
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008a). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468. doi: 10.1016/j.tourman.2007.05.011
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008b). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468. doi: 10.1016/j.tourman.2007.05.011
  • Lončarić, D., Perišić Prodan, M., & Dlačić, J. (2019). The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers. Economic Research-Ekonomska Istrazivanja, 32(1), 2252–2268. doi: 10.1080/1331677X.2019.1645713
  • Ma, J., Campos, A. C., Li, S., Gardiner, S., & Scott, N. (2016). Attention, emotion and hedonic service experiences: Managing and delivering services in the Asian Century. Worldwide Hospitality and Tourism Themes, 8(1), 53–60. doi: 10.1108/WHATT-10-2015-0033
  • Marine-Roig, E., & Clavé, S. A. (2016). Destination Image Gaps Between Official Tourism Websites and User-Generated Content. In Information and Communication Technologies in Tourism 2016 (pp. 253–265). Springer International Publishing. doi: 10.1007/978-3-319-28231-2_19
  • Martins, C., Salazar, A., & Inversini, A. (2015). The internet impact on travel purchases: Insights from Portugal. Tourism Analysis, 20(2), 251–258. doi: 10.3727/108354215X14265319207632
  • Mladenovic, D., Krajina, A., & Milojevic, I. (2019). Motives for writing online reviews in post-vacation phase. International Journal of Culture, Tourism, and Hospitality Research, 13(2), 244–256. doi: 10.1108/IJCTHR-12-2018-0169
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Medicine, 6(7), e1000097. doi: 10.1371/journal.pmed.1000097
  • Morosan, C., & Bowen, J. T. (2018). Analytic perspectives on online purchasing in hotels: A review of literature and research directions. International Journal of Contemporary Hospitality Management, 30(1), 557–580. doi: 10.1108/IJCHM-10-2016-0566
  • Moutinho, L. (1987). Consumer Behaviour in Tourism. European Journal of Marketing, 21(10), 5–44. doi: 10.1108/EUM0000000004718
  • Murphy, L., Mascardo, G., & Benckendorff, P. (2007). Exploring word-of-mouth influences on travel decisions: Friends and relatives vs. Other travellers. International Journal of Consumer Studies, 31(5), 517–527. doi: 10.1111/j.1470-6431.2007.00608.x
  • Öz, M. (2015). Social media utilization of tourists for travel-related purposes. International Journal of Contemporary Hospitality Management, 27(5), 1003–1023. doi: 10.1108/IJCHM-01-2014-0034
  • Pan, B., & Fesenmaier, D. R. (2006). Online Information Search. Vacation Planning Process. Annals of Tourism Research, 33(3), 809–832. doi: 10.1016/j.annals.2006.03.006
  • Pantano, E., & Pietro, L. Di. (2013). From e-tourism to f-tourism: Emerging issues from negative tourists’ online reviews. Journal of Hospitality and Tourism Technology, 4(3), 211–227. doi: 10.1108/JHTT-02-2013-0005
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41. doi: 10.2307/1251430
  • Park, S., & Nicolau, J. L. (2015). Asymmetric effects of online consumer reviews. Annals of Tourism Research, 50, 67–83. doi: 10.1016/j.annals.2014.10.007
  • Pera, R. (2017). Empowering the new traveller: Storytelling as a co-creative behaviour in tourism. Current Issues in Tourism, 20(4), 331–338. doi: 10.1080/13683500.2014.982520
  • Pera, R., Viglia, G., Grazzini, L., & Dalli, D. (2019). When empathy prevents negative reviewing behavior. Annals of Tourism Research, 75, 265–278. doi: 10.1016/j.annals.2019.01.005
  • Poria, Y., & Taylor, A. (2002). I am not afraid to be gay when im on the net’: Minimising social risk for lesbian and gay consumers when using the internet. Journal of Travel and Tourism Marketing, 11(2–3), 127–142. doi: 10.1300/J073v11n02_07
  • Pradhan, B. B. (2019). A Study on the Impact of Self-efficacy and Smart Pricing in Customers’ Acceptance of Airline B2C Smart Booking Mobile Application. Journal of Advanced Research in Dynamical and Control Systems, Volume 11(10-Special Issue), 429–433.
  • Qian, J, Wei, J., & Law, R. (2018). Review of critical discourse analysis in tourism studies. International Journal of Tourism Research, 20(4), 526–537. doi: 10.1002/jtr.2202
  • Qian, Jianwei, Law, R., Wei, J., & Wu, Y. (2019). Trends in Global Tourism Studies: A Content Analysis of the Publications in Tourism Management. Journal of Quality Assurance in Hospitality and Tourism, 20(6), 753–768. doi: 10.1080/1528008X.2019.1658149
  • Qu, J. (2018). A study on the development of Xitang’s homestay tourism from the perspective of consumer purchase behaviour. Journal of Discrete Mathematical Sciences and Cryptography, 21(6), 1401–1406. doi: 10.1080/09720529.2018.1527485
  • Reyes-Menendez, A., Saura, J. R., & Filipe, F. (2019). The importance of behavioral data to identify online fake reviews for tourism businesses: A systematic review. PeerJ Computer Science, 2019(9). doi: 10.7717/peerj-cs.219
  • Ring, A., Tkaczynski, A., & Dolnicar, S. (2016). Word-of-Mouth Segments. Journal of Travel Research, 55(4), 481–492. doi: 10.1177/0047287514563165
  • Rong, J., Vu, H. Q., Law, R., & Li, G. (2012). A behavioral analysis of web sharers and browsers in Hong Kong using targeted association rule mining. Tourism Management, 33(4), 731–740. doi: 10.1016/j.tourman.2011.08.006
  • Sabiote-Ortiz, C. M., Frías, D. M., & Castañeda, J. A. (2012). E-service quality as antecedent to e-satisfaction: The moderating effect of culture. Online Information Review, 36(2), 157–174. doi: 10.1108/14684521211229011
  • Sabiote-Ortiz, C. M., Frías-Jamilena, D. M., & Castañeda-García, J. A. (2016). Overall Perceived Value of a Tourism Service Delivered via Different Media. Journal of Travel Research, 55(1), 34–51. doi: 10.1177/0047287514535844
  • Saha, V., Mani, V., & Goyal, P. (2020, April 1). Emerging trends in the literature of value co-creation: A bibliometric analysis. Benchmarking, Vol. 27, pp. 981–1002. Emerald Group Publishing Ltd. doi: 10.1108/BIJ-07-2019-0342
  • Serra Cantallops, A., & Salvi, F. (2014). New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management, 36, 41–51. doi: 10.1016/j.ijhm.2013.08.007
  • Shen, S., Sotiriadis, M., & Zhou, Q. (2020). Could smart tourists be sustainable and responsible as well? The contribution of social networking sites to improving their sustainable and responsible behavior. Sustainability (Switzerland), 12(4), 1–21. doi: 10.3390/su12041470
  • Sotiriadis, M. D., & van Zyl, C. (2013). Electronic word-of-mouth and online reviews in tourism services: The use of twitter by tourists. Electronic Commerce Research, 13(1), 103–124. doi: 10.1007/s10660-013-9108-1
  • Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences. Journal of Computer-Mediated Communication, 11(4), 1104–1127. doi: 10.1111/j.1083-6101.2006.00310.x
  • Szopiński, T., & Staniewski, M. W. (2016). Socio-economic factors determining the way e-tourism is used in European Union member states. Internet Research, 26(1), 2–21. doi: 10.1108/IntR-03-2014-0065
  • Tsang, N. K. F., & Hsu, C. H. C. (2011). Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications. International Journal of Hospitality Management, 30(4), 886–896. doi: 10.1016/j.ijhm.2011.01.009
  • Ulker-Demirel, E., & Ciftci, G. (2020). A systematic literature review of the theory of planned behavior in tourism, leisure and hospitality management research. Journal of Hospitality and Tourism Management, 43, 209–219. doi: 10.1016/j.jhtm.2020.04.003
  • Vanhala, M., Lu, C., Peltonen, J., Sundqvist, S., & Nummenmaa, J. (2020). The usage of large data sets in online consumer behaviour: A bibliometric and computational text-mining – driven analysis of previous research. Journal of Business Research, 106(September 2019), 46–59. doi: 10.1016/j.jbusres.2019.09.009
  • Vaško, M., & Abrhám, J. (2015). Issues of secure and sustainable e-tourism: Case of the czech republic. Journal of Security and Sustainability Issues, 5(2), 137–148. doi: 10.9770/jssi.2015.5.2(1)
  • Vogt, C. A., & Stewart, S. I. (1998). Affective and cognitive effects of information use over the course of a vacation. Journal of Leisure Research, 30(4), 498–520. doi: 10.1080/00222216.1998.11949845
  • Vu, H. Q., Li, G., Law, R., & Ye, B. H. (2015). Exploring the travel behaviors of inbound tourists to Hong Kong using geotagged photos. Tourism Management, 46, 222–232. doi: 10.1016/j.tourman.2014.07.003
  • Wozniak, T., Schaffner, D., Stanoevska-Slabeva, K., & Lenz-Kesekamp, V. (2018). Psychological antecedents of mobile consumer behaviour and implications for customer journeys in tourism. Information Technology and Tourism, 18(1–4), 85–112. doi: 10.1007/s40558-017-0101-8
  • Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244–249. doi: 10.1016/j.jretconser.2014.08.005
  • Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279–1284. doi: 10.1016/j.jbusres.2012.02.026

Year 2021, Volume , Issue , 0 - 0, 28.07.2021
https://doi.org/10.30519/ahtr.917210

Abstract

References

  • Afonso, C., Silva, G. M., Gonçalves, H. M., & Duarte, M. (2018). The role of motivations and involvement in wine tourists’ intention to return: SEM and fsQCA findings. Journal of Business Research, 89, 313–321. doi: 10.1016/j.jbusres.2017.11.042
  • Alvarez, M., & Asugman, G. (2006). Explorers versus planners: A study of Turkish tourists. Annals of Tourism Research, 33(2), 319–338. doi: 10.1016/j.annals.2005.12.001
  • Arsal, I., Woosnam, K. M., Baldwin, E. D., & Backman, S. J. (2010). Residents as Travel Destination Information Providers: An Online Community Perspective. Journal of Travel Research, 49(4), 400–413. doi: 10.1177/0047287509346856
  • Baglieri, D., & Consoli, R. (2009). Collaborative innovation in tourism: Managing virtual communities. TQM Journal, 21(4), 353–364. doi: 10.1108/17542730910965065
  • Bajpai, A., & Lee, C.-W. (2015). Consumer behavior in e-tourism services: A case of Taiwan. Tourism and Hospitality Management, 21(1), 1–17.
  • Beldona, S., Morrison, A. M., & O’Leary, J. (2005). Online shopping motivations and pleasure travel products: A correspondence analysis. Tourism Management, 26(4), 561–570. doi: 10.1016/j.tourman.2004.03.008
  • Benckendorff, P., & Zehrer, A. (2013). A Network Analysis of Tourism Research. Annals of Tourism Research, 43, 121–149. doi: 10.1016/J.ANNALS.2013.04.005
  • Ben-Shaul, M., & Reichel, A. (2018). Motives, Modes of Participation, and Loyalty Intentions of Facebook Tourism Brand Page Consumers. Journal of Travel Research, 57(4), 453–471. doi: 10.1177/0047287517704087
  • Bigné, J. E., Sánchez, M. I., & Sánchez, J. (2001). Tourism image, evaluation variables and after purhase behaviour: Inter-relationship. Tourism Management, 22(6), 607–616. doi: 10.1016/S0261-5177(01)00035-8
  • Bonn, M. A., Furr, H. L., & Susskind, A. M. (1998). Using the Internet as a Pleasure Travel Planning Tool: An Examination of the Sociodemographic and Behavioral Characteristics Among Internet Users and Nonusers. Journal of Hospitality & Tourism Research, 22(3), 303–317. doi: 10.1177/109634809802200307
  • Bonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015). Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management, 47, 286–302. doi: 10.1016/j.tourman.2014.10.009
  • Buhalis, D. (2019). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: A perspective article. Tourism Review, 75(1), 267–272. doi: 10.1108/TR-06-2019-0258
  • Buhalis, D., & Sinarta, Y. (2019). Real-time co-creation and nowness service: Lessons from tourism and hospitality. Journal of Travel and Tourism Marketing, 36(5), 563–582. doi: 10.1080/10548408.2019.1592059
  • Chen, C.-H., Nguyen, B., Klaus, P. “Phil,” & Wu, M.-S. (2015). Exploring Electronic Word-of-Mouth (eWOM) in The Consumer Purchase Decision-Making Process: The Case of Online Holidays – Evidence from United Kingdom (UK) Consumers. Journal of Travel & Tourism Marketing, 32(8), 953–970. doi: 10.1080/10548408.2014.956165
  • Chung, J. Y., Anuar, F. I., Go, H., & Gretzel, U. (2011). Influence of interactive thematic maps on tourist perceptions: A network analysis. Journal of Hospitality and Tourism Technology, 2(3), 216–234. doi: 10.1108/17579881111173767
  • Cohen, S. A., Prayag, G., & Moital, M. (2014). Consumer behaviour in tourism: Concepts, influences and opportunities. Current Issues in Tourism, 17(10), 872–909. doi: 10.1080/13683500.2013.850064
  • Couture, A., Arcand, M., Sénécal, S., & Ouellet, J.-F. (2015). The Influence of Tourism Innovativeness on Online Consumer Behavior. Journal of Travel Research, 54(1), 66–79. doi: 10.1177/0047287513513159
  • Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly: Management Information Systems, 13(3), 319–339. doi: 10.2307/249008
  • Del Chiappa, G., Alarcón-Del-Amo, M. D. C., & Lorenzo-Romero, C. (2016). Internet and User-Generated Content Versus High Street Travel Agencies: A Latent Gold Segmentation in the Context of Italy. Journal of Hospitality Marketing and Management, 25(2), 197–217. doi: 10.1080/19368623.2014.1001933
  • DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. M.E. Sharpe Inc. doi: 10.1080/07421222.2003.11045748
  • Di Pietro, L., Di Virgilio, F., & Pantano, E. (2012). Social network for the choice of tourist destination: Attitude and behavioural intention. Journal of Hospitality and Tourism Technology, 3(1), 60–76. doi: 10.1108/17579881211206543
  • Frías, D. M., Rodríguez, M. A., & Castañeda, J. A. (2008). Internet vs. Travel agencies on pre-visit destination image formation: An information processing view. Tourism Management, 29(1), 163–179. doi: 10.1016/j.tourman.2007.02.020
  • Garín-Muñoz, T., & Pérez-Amaral, T. (2011). Internet usage for travel and tourism: The case of Spain. Tourism Economics, 17(5), 1071–1085. doi: 10.5367/te.2011.0080
  • Hagag, W., Clark, L., & Wheeler, C. (2015). A framework for understanding the website preferences of Egyptian online travel consumers. International Journal of Culture, Tourism, and Hospitality Research, 9(1), 68–82. doi: 10.1108/IJCTHR-03-2013-0008
  • Hua, L. Y., Ramayah, T., Ping, T. A., & (Jacky), C. J. H. (2017). Social Media as a Tool to Help Select Tourism Destinations: The Case of Malaysia. Information Systems Management, 34(3), 265–279. doi: 10.1080/10580530.2017.1330004
  • Huang, Y. C., Backman, K. F., Backman, S. J., & Chang, L. L. (2016). Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework. International Journal of Tourism Research, 18(2), 116–128. doi: 10.1002/jtr.2038
  • Hwang, J., Park, S., & Woo, M. (2018). Understanding user experiences of online travel review websites for hotel booking behaviours: An investigation of a dual motivation theory. Asia Pacific Journal of Tourism Research, 23(4), 359–372. doi: 10.1080/10941665.2018.1444648
  • Izquierdo-Yusta, A., & Martínez-Ruiz, M. P. (2011). Assessing the consumer’s choice of purchase channel in the tourism sector: Evidence from Spain. EuroMed Journal of Business, 6(1), 77–99. doi: 10.1108/14502191111130325
  • Kim, M. J., Lee, C. K., & Bonn, M. (2017). Obtaining a better understanding about travel-related purchase intentions among senior users of mobile social network sites. International Journal of Information Management, 37(5), 484–496. doi: 10.1016/j.ijinfomgt.2017.04.006
  • Koseoglu, M. A., Rahimi, R., Okumus, F., & Liu, J. (2016). Bibliometric studies in tourism. Annals of Tourism Research, 61, 180–198. doi: 10.1016/J.ANNALS.2016.10.006
  • Lanfranchi, M., Giannetto, C., & De Pascale, A. (2015). A General model for analyzing the factors that influence tourists’ destination loyalty in rural areas. Quality - Access to Success, 16(148), 68–74.
  • Law, R., & Bai, B. (2008). How do the preferences of online buyers and browsers differ on the design and content of travel websites? International Journal of Contemporary Hospitality Management, 20(4), 388–400. doi: 10.1108/09596110810873507
  • Lee, K. H., & Hyun, S. S. (2015). A model of behavioral intentions to follow online travel advice based on social and emotional loneliness scales in the context of online travel communities: The moderating role of emotional expressivity. Tourism Management, 48, 426–438. doi: 10.1016/j.tourman.2014.12.012
  • Legoh É Rel, P., & Guéguen, N. (2000). Selling tourism on the internet: Analysis of the balance of power between seller and consumer during information exchange and negotiation. Journal of Travel and Tourism Marketing, 9(3), 49–64. doi: 10.1300/J073v09n03_04
  • Leung, X. Y., Sun, J., & Bai, B. (2017). Bibliometrics of social media research: A co-citation and co-word analysis. International Journal of Hospitality Management, 66, 35–45. doi: 10.1016/j.ijhm.2017.06.012
  • Li, M., & Cai, L. A. (2012). The Effects of Personal Values on Travel Motivation and Behavioral Intention. Journal of Travel Research, 51(4), 473–487. doi: 10.1177/0047287511418366
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008a). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468. doi: 10.1016/j.tourman.2007.05.011
  • Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008b). Electronic word-of-mouth in hospitality and tourism management. Tourism Management, 29(3), 458–468. doi: 10.1016/j.tourman.2007.05.011
  • Lončarić, D., Perišić Prodan, M., & Dlačić, J. (2019). The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers. Economic Research-Ekonomska Istrazivanja, 32(1), 2252–2268. doi: 10.1080/1331677X.2019.1645713
  • Ma, J., Campos, A. C., Li, S., Gardiner, S., & Scott, N. (2016). Attention, emotion and hedonic service experiences: Managing and delivering services in the Asian Century. Worldwide Hospitality and Tourism Themes, 8(1), 53–60. doi: 10.1108/WHATT-10-2015-0033
  • Marine-Roig, E., & Clavé, S. A. (2016). Destination Image Gaps Between Official Tourism Websites and User-Generated Content. In Information and Communication Technologies in Tourism 2016 (pp. 253–265). Springer International Publishing. doi: 10.1007/978-3-319-28231-2_19
  • Martins, C., Salazar, A., & Inversini, A. (2015). The internet impact on travel purchases: Insights from Portugal. Tourism Analysis, 20(2), 251–258. doi: 10.3727/108354215X14265319207632
  • Mladenovic, D., Krajina, A., & Milojevic, I. (2019). Motives for writing online reviews in post-vacation phase. International Journal of Culture, Tourism, and Hospitality Research, 13(2), 244–256. doi: 10.1108/IJCTHR-12-2018-0169
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred Reporting Items for Systematic Reviews and Meta-Analyses: The PRISMA Statement. PLoS Medicine, 6(7), e1000097. doi: 10.1371/journal.pmed.1000097
  • Morosan, C., & Bowen, J. T. (2018). Analytic perspectives on online purchasing in hotels: A review of literature and research directions. International Journal of Contemporary Hospitality Management, 30(1), 557–580. doi: 10.1108/IJCHM-10-2016-0566
  • Moutinho, L. (1987). Consumer Behaviour in Tourism. European Journal of Marketing, 21(10), 5–44. doi: 10.1108/EUM0000000004718
  • Murphy, L., Mascardo, G., & Benckendorff, P. (2007). Exploring word-of-mouth influences on travel decisions: Friends and relatives vs. Other travellers. International Journal of Consumer Studies, 31(5), 517–527. doi: 10.1111/j.1470-6431.2007.00608.x
  • Öz, M. (2015). Social media utilization of tourists for travel-related purposes. International Journal of Contemporary Hospitality Management, 27(5), 1003–1023. doi: 10.1108/IJCHM-01-2014-0034
  • Pan, B., & Fesenmaier, D. R. (2006). Online Information Search. Vacation Planning Process. Annals of Tourism Research, 33(3), 809–832. doi: 10.1016/j.annals.2006.03.006
  • Pantano, E., & Pietro, L. Di. (2013). From e-tourism to f-tourism: Emerging issues from negative tourists’ online reviews. Journal of Hospitality and Tourism Technology, 4(3), 211–227. doi: 10.1108/JHTT-02-2013-0005
  • Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing, 49(4), 41. doi: 10.2307/1251430
  • Park, S., & Nicolau, J. L. (2015). Asymmetric effects of online consumer reviews. Annals of Tourism Research, 50, 67–83. doi: 10.1016/j.annals.2014.10.007
  • Pera, R. (2017). Empowering the new traveller: Storytelling as a co-creative behaviour in tourism. Current Issues in Tourism, 20(4), 331–338. doi: 10.1080/13683500.2014.982520
  • Pera, R., Viglia, G., Grazzini, L., & Dalli, D. (2019). When empathy prevents negative reviewing behavior. Annals of Tourism Research, 75, 265–278. doi: 10.1016/j.annals.2019.01.005
  • Poria, Y., & Taylor, A. (2002). I am not afraid to be gay when im on the net’: Minimising social risk for lesbian and gay consumers when using the internet. Journal of Travel and Tourism Marketing, 11(2–3), 127–142. doi: 10.1300/J073v11n02_07
  • Pradhan, B. B. (2019). A Study on the Impact of Self-efficacy and Smart Pricing in Customers’ Acceptance of Airline B2C Smart Booking Mobile Application. Journal of Advanced Research in Dynamical and Control Systems, Volume 11(10-Special Issue), 429–433.
  • Qian, J, Wei, J., & Law, R. (2018). Review of critical discourse analysis in tourism studies. International Journal of Tourism Research, 20(4), 526–537. doi: 10.1002/jtr.2202
  • Qian, Jianwei, Law, R., Wei, J., & Wu, Y. (2019). Trends in Global Tourism Studies: A Content Analysis of the Publications in Tourism Management. Journal of Quality Assurance in Hospitality and Tourism, 20(6), 753–768. doi: 10.1080/1528008X.2019.1658149
  • Qu, J. (2018). A study on the development of Xitang’s homestay tourism from the perspective of consumer purchase behaviour. Journal of Discrete Mathematical Sciences and Cryptography, 21(6), 1401–1406. doi: 10.1080/09720529.2018.1527485
  • Reyes-Menendez, A., Saura, J. R., & Filipe, F. (2019). The importance of behavioral data to identify online fake reviews for tourism businesses: A systematic review. PeerJ Computer Science, 2019(9). doi: 10.7717/peerj-cs.219
  • Ring, A., Tkaczynski, A., & Dolnicar, S. (2016). Word-of-Mouth Segments. Journal of Travel Research, 55(4), 481–492. doi: 10.1177/0047287514563165
  • Rong, J., Vu, H. Q., Law, R., & Li, G. (2012). A behavioral analysis of web sharers and browsers in Hong Kong using targeted association rule mining. Tourism Management, 33(4), 731–740. doi: 10.1016/j.tourman.2011.08.006
  • Sabiote-Ortiz, C. M., Frías, D. M., & Castañeda, J. A. (2012). E-service quality as antecedent to e-satisfaction: The moderating effect of culture. Online Information Review, 36(2), 157–174. doi: 10.1108/14684521211229011
  • Sabiote-Ortiz, C. M., Frías-Jamilena, D. M., & Castañeda-García, J. A. (2016). Overall Perceived Value of a Tourism Service Delivered via Different Media. Journal of Travel Research, 55(1), 34–51. doi: 10.1177/0047287514535844
  • Saha, V., Mani, V., & Goyal, P. (2020, April 1). Emerging trends in the literature of value co-creation: A bibliometric analysis. Benchmarking, Vol. 27, pp. 981–1002. Emerald Group Publishing Ltd. doi: 10.1108/BIJ-07-2019-0342
  • Serra Cantallops, A., & Salvi, F. (2014). New consumer behavior: A review of research on eWOM and hotels. International Journal of Hospitality Management, 36, 41–51. doi: 10.1016/j.ijhm.2013.08.007
  • Shen, S., Sotiriadis, M., & Zhou, Q. (2020). Could smart tourists be sustainable and responsible as well? The contribution of social networking sites to improving their sustainable and responsible behavior. Sustainability (Switzerland), 12(4), 1–21. doi: 10.3390/su12041470
  • Sotiriadis, M. D., & van Zyl, C. (2013). Electronic word-of-mouth and online reviews in tourism services: The use of twitter by tourists. Electronic Commerce Research, 13(1), 103–124. doi: 10.1007/s10660-013-9108-1
  • Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online Word-of-Mouth (or Mouse): An Exploration of Its Antecedents and Consequences. Journal of Computer-Mediated Communication, 11(4), 1104–1127. doi: 10.1111/j.1083-6101.2006.00310.x
  • Szopiński, T., & Staniewski, M. W. (2016). Socio-economic factors determining the way e-tourism is used in European Union member states. Internet Research, 26(1), 2–21. doi: 10.1108/IntR-03-2014-0065
  • Tsang, N. K. F., & Hsu, C. H. C. (2011). Thirty years of research on tourism and hospitality management in China: A review and analysis of journal publications. International Journal of Hospitality Management, 30(4), 886–896. doi: 10.1016/j.ijhm.2011.01.009
  • Ulker-Demirel, E., & Ciftci, G. (2020). A systematic literature review of the theory of planned behavior in tourism, leisure and hospitality management research. Journal of Hospitality and Tourism Management, 43, 209–219. doi: 10.1016/j.jhtm.2020.04.003
  • Vanhala, M., Lu, C., Peltonen, J., Sundqvist, S., & Nummenmaa, J. (2020). The usage of large data sets in online consumer behaviour: A bibliometric and computational text-mining – driven analysis of previous research. Journal of Business Research, 106(September 2019), 46–59. doi: 10.1016/j.jbusres.2019.09.009
  • Vaško, M., & Abrhám, J. (2015). Issues of secure and sustainable e-tourism: Case of the czech republic. Journal of Security and Sustainability Issues, 5(2), 137–148. doi: 10.9770/jssi.2015.5.2(1)
  • Vogt, C. A., & Stewart, S. I. (1998). Affective and cognitive effects of information use over the course of a vacation. Journal of Leisure Research, 30(4), 498–520. doi: 10.1080/00222216.1998.11949845
  • Vu, H. Q., Li, G., Law, R., & Ye, B. H. (2015). Exploring the travel behaviors of inbound tourists to Hong Kong using geotagged photos. Tourism Management, 46, 222–232. doi: 10.1016/j.tourman.2014.07.003
  • Wozniak, T., Schaffner, D., Stanoevska-Slabeva, K., & Lenz-Kesekamp, V. (2018). Psychological antecedents of mobile consumer behaviour and implications for customer journeys in tourism. Information Technology and Tourism, 18(1–4), 85–112. doi: 10.1007/s40558-017-0101-8
  • Xiang, Z., Magnini, V. P., & Fesenmaier, D. R. (2015). Information technology and consumer behavior in travel and tourism: Insights from travel planning using the internet. Journal of Retailing and Consumer Services, 22, 244–249. doi: 10.1016/j.jretconser.2014.08.005
  • Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279–1284. doi: 10.1016/j.jbusres.2012.02.026

Details

Primary Language English
Subjects Hospitality Leisure Sport and Tourism
Journal Section Research Article
Authors

Ernesto BATİSTA SÁNCHEZ (Primary Author)
University of Limerick
0000-0003-1271-4249
Cuba


Jim DEEGAN This is me
0000-0003-1333-2795
Ireland


Elizabeth Del Carmen PÉREZ RİCARDO This is me
0000-0002-6649-2488
Cuba

Publication Date July 28, 2021
Application Date April 16, 2021
Acceptance Date September 25, 2021
Published in Issue Year 2021, Volume , Issue

Cite

Bibtex @research article { ahtr917210, journal = {Advances in Hospitality and Tourism Research (AHTR)}, issn = {2147-9100}, eissn = {2148-7316}, address = {Akdeniz University, Tourism Faculty Dumlupınar Boulevard Post Code: 07058 Campus ANTALYA, TURKEY}, publisher = {Akdeniz University}, year = {2021}, volume = {}, pages = {0 - 0}, doi = {10.30519/ahtr.917210}, title = {Influence of Internet On Tourism Consumer Behaviour: A Systematic Review}, key = {cite}, author = {Batista Sánchez, Ernesto and Deegan, Jim and Pérez Ricardo, Elizabeth Del Carmen} }
APA Batista Sánchez, E. , Deegan, J. & Pérez Ricardo, E. D. C. (2021). Influence of Internet On Tourism Consumer Behaviour: A Systematic Review . Advances in Hospitality and Tourism Research (AHTR) , , 0-0 . DOI: 10.30519/ahtr.917210
MLA Batista Sánchez, E. , Deegan, J. , Pérez Ricardo, E. D. C. "Influence of Internet On Tourism Consumer Behaviour: A Systematic Review" . Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0 <https://dergipark.org.tr/en/pub/ahtr/issue/59492/917210>
Chicago Batista Sánchez, E. , Deegan, J. , Pérez Ricardo, E. D. C. "Influence of Internet On Tourism Consumer Behaviour: A Systematic Review". Advances in Hospitality and Tourism Research (AHTR) (2021 ): 0-0
RIS TY - JOUR T1 - Influence of Internet On Tourism Consumer Behaviour: A Systematic Review AU - Ernesto Batista Sánchez , Jim Deegan , Elizabeth Del Carmen Pérez Ricardo Y1 - 2021 PY - 2021 N1 - doi: 10.30519/ahtr.917210 DO - 10.30519/ahtr.917210 T2 - Advances in Hospitality and Tourism Research (AHTR) JF - Journal JO - JOR SP - 0 EP - 0 VL - IS - SN - 2147-9100-2148-7316 M3 - doi: 10.30519/ahtr.917210 UR - https://doi.org/10.30519/ahtr.917210 Y2 - 2021 ER -
EndNote %0 Advances in Hospitality and Tourism Research (AHTR) Influence of Internet On Tourism Consumer Behaviour: A Systematic Review %A Ernesto Batista Sánchez , Jim Deegan , Elizabeth Del Carmen Pérez Ricardo %T Influence of Internet On Tourism Consumer Behaviour: A Systematic Review %D 2021 %J Advances in Hospitality and Tourism Research (AHTR) %P 2147-9100-2148-7316 %V %N %R doi: 10.30519/ahtr.917210 %U 10.30519/ahtr.917210
ISNAD Batista Sánchez, Ernesto , Deegan, Jim , Pérez Ricardo, Elizabeth Del Carmen . "Influence of Internet On Tourism Consumer Behaviour: A Systematic Review". Advances in Hospitality and Tourism Research (AHTR) / (July 2021): 0-0 . https://doi.org/10.30519/ahtr.917210
AMA Batista Sánchez E. , Deegan J. , Pérez Ricardo E. D. C. Influence of Internet On Tourism Consumer Behaviour: A Systematic Review. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
Vancouver Batista Sánchez E. , Deegan J. , Pérez Ricardo E. D. C. Influence of Internet On Tourism Consumer Behaviour: A Systematic Review. Advances in Hospitality and Tourism Research (AHTR). 2021; 0-0.
IEEE E. Batista Sánchez , J. Deegan and E. D. C. Pérez Ricardo , "Influence of Internet On Tourism Consumer Behaviour: A Systematic Review", Advances in Hospitality and Tourism Research (AHTR), pp. 0-0, Jul. 2021, doi:10.30519/ahtr.917210


Follow us on our journal's social media account

 social-network-fb-logo-facebook-icon.png