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The Effects of Technostress on Employee Performance: The Mediating Role of Burnout

Year 2018, Volume: 20 Issue: 2, 85 - 101, 15.09.2018
https://doi.org/10.32709/akusosbil.403114

Abstract

Bu araştırmada bilgisayarı çok sık kullanan ofis
çalışanlarının tükenmişlik algılarının teknostres ve bağlamsal performans
arasındaki ilişkide aracı rolü incelenmiştir. Teknostres işle ilgili teknoloji
kaynaklı olumsuz etkenlere bireyin vermiş olduğu tepki olarak tanımlanmaktadır.
Tükenmişlik, işle ilgili yaşanan stresin kronik hale gelmesiyle çalışanların
yaşamış oldukları duygusal tükenmişlik, duyarsızlaşma ve iş becerilerindeki
düşüş davranışlarıyla tanımlanmaktadır. Kaynakların korunması kuramı çerçevesinde
çalışanların yaşayacağı teknostresin tükenmişliğe yol açarak bireylerin
performanslarını düşüreceği öngörülmektedir. Sinop il ve ilçelerindeki sık
bilgisayar kullanan ofis çalışanlarına uygulanan anket sonuçları SPSS 21’ e
entegre olarak kullanılabilen Process 3.0 adlı makro ile analiz edilmiştir.
Araştırma sonuçlarına göre tükenmişlik algısının teknostres ve performans
arasında aracı rolü gözlenmiştir. 

References

  • Arnetz, B. ve Berg, M. 1993. Techno-Stress. Psycho-physiological consequences of poor man-machine interface. In Michael J. Smith & Gavriel Salvendy (Eds.) Human-Computer Interaction: applications and case studies. Amsterdam: Elsevier, 891-896.
  • Ayyagari, R., Grover, V. & Purvis, R., 2011. Technostress: technological antecedents and implications. MIS Quarterly, 35(4), 831–858.
  • Burisch, M. 2006. The Burnout- Syndrome: A Theory of inner Exhaustion. Heidelberg: Springer Medizin Verlag.
  • Charles, P. A. 2014. ICT Competence and Lecturers’ Job Efficacy in Universities in Cross River State, Nigeria. International Journal of Humanities and Social Science, 4(10), 259-266.
  • Demerouti, E., Bakker, A. B., Nachreiner, F. & Schaufeli, W. B. 2007. The job demandsresources model of burnout. Journal of Applied Psychology, 86, 499-512.
  • Ennis, Lisa A. 2005. The evolution of technostress. Computers in Libraries. 25 (8): 10-12.
  • Frankenhauser, M. 1979. Psychoendocrine approaches to the study of emotion as related to stress and coping. In H. E. How & R. A. D. Dienstbier (Eds.), Nebraska Symposium on Motivation 1978 (pp. 123-161). Lincoln: University of Nebraska Press.
  • Halbesleben, J. R. B. & Buckley, M. R. 2004. Burnout in organizational life. Journal of Management, 30, 859-879.
  • Hobfoll, S. E. 1989. Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513–524.
  • Jawahar, I.M. ve Carr D. 2007. Conscientiousness And Contextual Performance The Compensatory Effects of Perceived Organizational Support And Leader-Member Exchange”, Journal of Managerial Psychology, 22, 330-349.
  • Kaila M. 2005. Assessing the economic impact of stress- The modern day hidden epidemic. Metabolism. 2002; 51(6): 49-53.
  • Keller, A., Litzelman, K., Wisk, L. E., Maddox, T., Cheng, E. R., Creswell, P. D., & Witt, W. P. 2012. Does the perception that stress affects health matter? the association with health and mortality. Health Psychology, 31(5), 677-684. doi:http://dx.doi.org/10.1037/a0026743.
  • Kock, N. (2013). WarpPLS 4.0 User Manual. Laredo, TX: ScriptWarp Systems.
  • Kock, N., ve Lynn, G.S. 2012. Lateral Collinearity and Misleading Results in Variance-based SEM: An illustration and Recommendations. Journal of the Association for Information Systems (13:7),546-580.
  • Lazarus, Richard S. (1966). Psychological stress and the coping process. New York: McGraw-Hill.
  • Lazarus, Richard S. (1993). Why we should think of stress as a subset of emotion. In Leo Goldberger & Shlomo Breznitz (Eds.) Handbook of Stress: theoretical and clinical aspects. New York: Free Press, 21-39.
  • Lazarus, R. S. & Folkman, Susan, (1984). Stress, appraisal, and coping. New York: Springer.
  • Maslach, C. & Leiter, M. P. 1997. The truth about burnout. San Francisco: Jossey Bass.
  • Maslach, C., Schaufeli, W. B. & Leiter, M. P. 2001. Job burnout. In S. T. Fiske, D. L. Schachter & C. Zahn-Waxer (Eds.), Annual Review of Psychology, 53, 397-422.
  • Maslach, C. 1982. Burnout-The cost of caring. Englewood Cliffs, NJ: Prentice-Hall.
  • Motowildo, S. J., Borman, W. C. and Schmit, M. J. 1997. A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10(2), 71- 83.
  • Muter, Paul, Furedy, John J., Vincent, Alex, & Pelcowitz, Ted 1993. User-hostile systems and patterns of psychophysiological activity. Computers in Human Behavior, 9, 105-111.
  • Pearl, J. 2013. Understanding Simpson’s Paradox. The American Statiscian, 2014, Technical Report.
  • Peeters, M. C. W., Montgomery, A. J., Bakker, A. B. & Schaufeli, W. B. 2005. Balancing work and home: How job and home demands are related to burnout. International Journal of Stress Management, 12, 43-61.
  • Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Qiang, T., 2008. The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation,” Information Systems Research, (19:4), 417-433.
  • Realyvásquez, A. Maldonado-Macías, A. A. García-Alcaraz, J. Cortés-Robles, G. ve Blanco-Fernández, J. 2016. Structural Model for the Effects of Environmental Elements on the Psychological Characteristics and Performance of the Employees of Manufacturing Systems. Int. J. Environ. Res. Public Health 2016, 13(1), 104. Salanova, M., Lıorens, S. ve Cifre, E. 2013. The Dark side of technologies,: Technostress among users of information and communication technologies, International Journal of Psychology, 48(3), 422-436.
  • Schaufeli, W. B., Leiter, M. P. & Maslach, C. 2009. Burnout: 35 years of research and practice. Career Development International, 14, 204-220.
  • Schaufeli, W. B. & Enzman, D. 1998. The burnout companion to study & practice. London: Taylor & Francis.
  • Selye, Hans 1991. History and present status of the stress concept. In A. Monat & R.S. Lazarus (Eds.) Stress and Coping (3rd Ed.) New York: Columbia University Press, 21-35.
  • Tarafdar M, Ragu-Nathan TS, Ragu-Nathan B, Tu Q. 2007. The impact of technostress on productivity. Journal of Management Information Systems Summer; 24 (1): 301-328.
  • Taris, T. W., Le Blanc, P. M., Schaufeli, W. B. & Schreurs, P. J. G. (2005). Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests. Work & Stress, 19, 238 – 255.
  • Wang, K., Shu, Q., ve Tu, Q., 2008. Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24 (6), 3002–3013.
  • Wolever R. Q., Bobinet K. J., McCabe K., Mackenzie E. R., Fekete E., Kusnick C.A., & Baime M. 2012. Effective and viable mind-body stress reduction in the workplace: a randomized controlled trial,” Journal of Occupational Health Psychology. 17 (2), 246-258.
  • Weil M, ve Rosen L. Technostress: Coping with technology @ work @ home @ play. New York, NY: John Wiley & Sons. (1997).

Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü

Year 2018, Volume: 20 Issue: 2, 85 - 101, 15.09.2018
https://doi.org/10.32709/akusosbil.403114

Abstract

Burnout perceptions of office employees who work with computer intensively,  on the relation between  technostress and contextual performance is questioned in this research. Technostress is defined as reactions of employees to the negative effects of technology related factors.  Burnout is defined as emotional exhaustion, depersonalization, decreased personal accomplisments with prolonged stress. Within the frames of conservation of resources theory (COR Theory) technostress is thought to lead burnout and burnout is thought to decrease contextual performance of employees. Results of surveys conducted on office employees in Sinop and its districts  are analyzed with Process 3.0 which can be used as integrated to SPSS 21. According to the test results mediation effect of burnout on the relation between technostress and performance is observed.

References

  • Arnetz, B. ve Berg, M. 1993. Techno-Stress. Psycho-physiological consequences of poor man-machine interface. In Michael J. Smith & Gavriel Salvendy (Eds.) Human-Computer Interaction: applications and case studies. Amsterdam: Elsevier, 891-896.
  • Ayyagari, R., Grover, V. & Purvis, R., 2011. Technostress: technological antecedents and implications. MIS Quarterly, 35(4), 831–858.
  • Burisch, M. 2006. The Burnout- Syndrome: A Theory of inner Exhaustion. Heidelberg: Springer Medizin Verlag.
  • Charles, P. A. 2014. ICT Competence and Lecturers’ Job Efficacy in Universities in Cross River State, Nigeria. International Journal of Humanities and Social Science, 4(10), 259-266.
  • Demerouti, E., Bakker, A. B., Nachreiner, F. & Schaufeli, W. B. 2007. The job demandsresources model of burnout. Journal of Applied Psychology, 86, 499-512.
  • Ennis, Lisa A. 2005. The evolution of technostress. Computers in Libraries. 25 (8): 10-12.
  • Frankenhauser, M. 1979. Psychoendocrine approaches to the study of emotion as related to stress and coping. In H. E. How & R. A. D. Dienstbier (Eds.), Nebraska Symposium on Motivation 1978 (pp. 123-161). Lincoln: University of Nebraska Press.
  • Halbesleben, J. R. B. & Buckley, M. R. 2004. Burnout in organizational life. Journal of Management, 30, 859-879.
  • Hobfoll, S. E. 1989. Conservation of resources: A new attempt at conceptualizing stress. American Psychologist, 44, 513–524.
  • Jawahar, I.M. ve Carr D. 2007. Conscientiousness And Contextual Performance The Compensatory Effects of Perceived Organizational Support And Leader-Member Exchange”, Journal of Managerial Psychology, 22, 330-349.
  • Kaila M. 2005. Assessing the economic impact of stress- The modern day hidden epidemic. Metabolism. 2002; 51(6): 49-53.
  • Keller, A., Litzelman, K., Wisk, L. E., Maddox, T., Cheng, E. R., Creswell, P. D., & Witt, W. P. 2012. Does the perception that stress affects health matter? the association with health and mortality. Health Psychology, 31(5), 677-684. doi:http://dx.doi.org/10.1037/a0026743.
  • Kock, N. (2013). WarpPLS 4.0 User Manual. Laredo, TX: ScriptWarp Systems.
  • Kock, N., ve Lynn, G.S. 2012. Lateral Collinearity and Misleading Results in Variance-based SEM: An illustration and Recommendations. Journal of the Association for Information Systems (13:7),546-580.
  • Lazarus, Richard S. (1966). Psychological stress and the coping process. New York: McGraw-Hill.
  • Lazarus, Richard S. (1993). Why we should think of stress as a subset of emotion. In Leo Goldberger & Shlomo Breznitz (Eds.) Handbook of Stress: theoretical and clinical aspects. New York: Free Press, 21-39.
  • Lazarus, R. S. & Folkman, Susan, (1984). Stress, appraisal, and coping. New York: Springer.
  • Maslach, C. & Leiter, M. P. 1997. The truth about burnout. San Francisco: Jossey Bass.
  • Maslach, C., Schaufeli, W. B. & Leiter, M. P. 2001. Job burnout. In S. T. Fiske, D. L. Schachter & C. Zahn-Waxer (Eds.), Annual Review of Psychology, 53, 397-422.
  • Maslach, C. 1982. Burnout-The cost of caring. Englewood Cliffs, NJ: Prentice-Hall.
  • Motowildo, S. J., Borman, W. C. and Schmit, M. J. 1997. A Theory of Individual Differences in Task and Contextual Performance. Human Performance, 10(2), 71- 83.
  • Muter, Paul, Furedy, John J., Vincent, Alex, & Pelcowitz, Ted 1993. User-hostile systems and patterns of psychophysiological activity. Computers in Human Behavior, 9, 105-111.
  • Pearl, J. 2013. Understanding Simpson’s Paradox. The American Statiscian, 2014, Technical Report.
  • Peeters, M. C. W., Montgomery, A. J., Bakker, A. B. & Schaufeli, W. B. 2005. Balancing work and home: How job and home demands are related to burnout. International Journal of Stress Management, 12, 43-61.
  • Ragu-Nathan, T. S., Tarafdar, M., Ragu-Nathan, B. S., & Qiang, T., 2008. The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation,” Information Systems Research, (19:4), 417-433.
  • Realyvásquez, A. Maldonado-Macías, A. A. García-Alcaraz, J. Cortés-Robles, G. ve Blanco-Fernández, J. 2016. Structural Model for the Effects of Environmental Elements on the Psychological Characteristics and Performance of the Employees of Manufacturing Systems. Int. J. Environ. Res. Public Health 2016, 13(1), 104. Salanova, M., Lıorens, S. ve Cifre, E. 2013. The Dark side of technologies,: Technostress among users of information and communication technologies, International Journal of Psychology, 48(3), 422-436.
  • Schaufeli, W. B., Leiter, M. P. & Maslach, C. 2009. Burnout: 35 years of research and practice. Career Development International, 14, 204-220.
  • Schaufeli, W. B. & Enzman, D. 1998. The burnout companion to study & practice. London: Taylor & Francis.
  • Selye, Hans 1991. History and present status of the stress concept. In A. Monat & R.S. Lazarus (Eds.) Stress and Coping (3rd Ed.) New York: Columbia University Press, 21-35.
  • Tarafdar M, Ragu-Nathan TS, Ragu-Nathan B, Tu Q. 2007. The impact of technostress on productivity. Journal of Management Information Systems Summer; 24 (1): 301-328.
  • Taris, T. W., Le Blanc, P. M., Schaufeli, W. B. & Schreurs, P. J. G. (2005). Are there causal relationships between the dimensions of the Maslach Burnout Inventory? A review and two longitudinal tests. Work & Stress, 19, 238 – 255.
  • Wang, K., Shu, Q., ve Tu, Q., 2008. Technostress under different organizational environments: An empirical investigation. Computers in Human Behavior, 24 (6), 3002–3013.
  • Wolever R. Q., Bobinet K. J., McCabe K., Mackenzie E. R., Fekete E., Kusnick C.A., & Baime M. 2012. Effective and viable mind-body stress reduction in the workplace: a randomized controlled trial,” Journal of Occupational Health Psychology. 17 (2), 246-258.
  • Weil M, ve Rosen L. Technostress: Coping with technology @ work @ home @ play. New York, NY: John Wiley & Sons. (1997).
There are 34 citations in total.

Details

Primary Language English
Journal Section Articles
Authors

Serdar Yener 0000-0003-1413-7422

Publication Date September 15, 2018
Submission Date March 7, 2018
Published in Issue Year 2018 Volume: 20 Issue: 2

Cite

APA Yener, S. (2018). Teknostresin İş Performansı Üzerindeki Etkisi; Tükenmişliğin Aracı Rolü. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 20(2), 85-101. https://doi.org/10.32709/akusosbil.403114

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