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Müze ve örenyerlerinde mobil uygulama deneyimleri: Türkiye’nin müzeleri ve müzelerin sesi uygulamalarına yönelik bir inceleme

Year 2023, Volume: 26 Issue: 49, 361 - 376, 23.06.2023
https://doi.org/10.31795/baunsobed.1255361

Abstract

Bu çalışmanın amacı T.C. Kültür ve Turizm Bakanlığı’nın resmi mobil uygulamaları olan “Türkiye’nin Müzeleri” ve “Müzelerin Sesi” uygulamalarına yönelik kullanıcı deneyimlerinin incelenmesidir. Bu amaçla, kullanıcıların söz konusu uygulamalara yönelik Google Play platformunda yapmış oldukları yorumlar içerik analiziyle incelenmiştir. Elde edilen bulgular, uygulamaların faydalı ve kullanışlı olarak görüldüğünü ancak birtakım teknik aksaklıkların söz konusu olduğunu göstermiştir.

References

  • Al-Behadili, H. N. K., ve Ku-Mahamud, K. R. (2020). User perception usability of the Malaysian mobile trip planner platform: a review study. Journal of Information System and Technology Management, 5(18), 46-60. https://doi.org/10.35631/JISTM.518005
  • Ancona, M., Cappello, M., Casamassima, M., Cazzola, W., Conte, D., Pittore, M., Quercini, G., Scagliola, N., ve Villa, M. (2006). Mobile vision and cultural heritage: The Agamemnon project. Proc. IEEE of the 1st Int. Workshop on Mobile Vision (IMV’06).
  • Andolina, S., Pirrone, D., Russo, G., Sorce, S., ve Gentile, A. (2012). Exploitation of mobile access to context-based information in cultural heritage fruition. 2012 Seventh International Conference on Broadband, Wireless Computing, Communication and Applications, (322-328).
  • Baltacı, A. (2019). Nitel araştırma süreci: nitel bir araştırma nasıl yapılır? Ahi Evran Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 5(2), 426-438. https://doi.org/10.31592/aeusbed.598299
  • Barak, M., Herscoviz, O., Kaberman, Z., ve Dori, Y. J. (2009). Mosaica: A web-2.0 based system for the preservation and presentation of cultural heritage. Computers & Education, 53(3), 841-852.
  • Bayram, H. (2021). Nitel araştırma yöntemleri: Sosyal bilgiler lisansüstü öğrencilerinin algısına i̇lişkin fenomenolojik bir çalışma. Üniversite Araştırmaları Dergisi, 4(2), 108-118.
  • Bilgin, N. (2014). Sosyal bilimlerde i̇çeri analizi: Teknikler ve örnek çalışmalar (3. Bs.). Siyasal Kitabevi.
  • Boiano, S., Bowen, J. P., ve Gaia, G. (2012). Usability, design and content issues of mobile apps for cultural heritage promotion: The Malta culture guide experience. arXiv preprint arXiv:1207.3422.
  • Briciu, A., Briciu, V.-A., ve Kavoura, A. (2020). Evaluating how ‘smart’ Brașov, Romania can be virtually via a mobile application for cultural tourism. Sustainability, 12(13), 5324-5324. https://doi.org/10.3390/su12135324
  • Choudary, O., Charvillat, V., Grigoras, R., ve Gurdjos, P. (2009). March: Mobile augmented reality for cultural heritage. Proceedings Of The 17th ACM International Conference on Multimedia, (1023-1024).
  • Duran, G., ve Uygur, D. S. M. (2019). Akıllı turizm destinasyonları kapsamında Ankara’nın akıllı turizm uygulamalarına yönelik bir araştırma. 3. Uluslararası Turizmin Geleceği Kongresi: İnovasyon, Girişimcilik ve Sürdürülebilirlik Kongresi, (1-14) .
  • Ercan, F. (2021). Mobi̇l seyahat uygulamaları ve Karadeni̇z Ereğli i̇çin bi̇r mobi̇l gezi rehberi uygulama öneri̇si: KdzEregli travel guide (KTG). International Journal of Contemporary Tourism Research, 5(1), 1-12.
  • Erdem, A., Kayran, S. C. Ş., ve Şeker, F. (2020). Mobil turizm uygulaması olarak Visiturfa Gezi Rehberi’nin değerlendirilmesi. Avrasya Turizm Araştırmaları Dergisi, 1(1), 1-12.
  • Erdem, B., ve Gezen, T. (2014). Turizm i̇şletmelerine yönelik i̇ş i̇lanlarını i̇çerik analizi yöntemiyle i̇ncelenmesi. Uluslararası Yönetim İktisat ve İşletme Dergisi, 10(21), 19-42. https://doi.org/10.11122/ijmeb.2013.10.21.425
  • Fidas, C. A., ve Avouris, N. M. (2015). Personalization of mobile applications in cultural heritage environments. 2015 6th International Conference on Information, Intelligence, Systems and Applications (IISA), (1-6).
  • Hiramatsu, Y., Sato, F., Ito, A., Hatano, H., Sato, M., Watanabe, Y., ve Sasaki, A. (2017). Designing mobile application to motivate young people to visit cultural heritage sites. International Journal of Social and Business Sciences, 11(1), 121-128.
  • Huang, Z., ve Benyoucef, M. (2022). An empirical study of mobile application usability: A unified hierarchical approach. International Journal of Human-Computer Interaction, 1-20. https://doi.org/10.1080/10447318.2022.2082021.
  • Ismail, A., Kadir, S. A. S. A., Aziz, A., Mokshin, M., ve Lokman, A. M. (2016). Itourism travel buddy mobile application. 2016 10th International Conference on Next Generation Mobile Applications, Security and Technologies (NGMAST), (82-87).
  • Kang, J., Jang, J., ve Jeong, C. (2018). Understanding museum visitor satisfaction and revisit intentions through mobile guide system: Moderating role of age in museum mobile guide adoption. Asia Pacific Journal of Tourism Research, 23(2), 95-108.
  • Karataş, Z. (2015). Sosyal bi̇li̇mlerde ni̇tel araştırma yöntemleri. Manevi Temelli Sosyal Hizmet Araştırmaları Dergisi, 1(1), 62-80.
  • Koo, S., Kim, J., Kim, C., Kim, J., ve Cha, H. S. (2019). Development of an augmented reality tour guide for a cultural heritage site. Journal on Computing and Cultural Heritage (JOCCH), 12(4), 1-24.
  • Krosche, J., Baldzer, J., ve Boll, S. (2004). Mobidenk-mobile multimedia in monument conservation. IEEE multimedia, 11(2), 72-77.
  • Li, R. Y.-C., ve Liew, A. W.-C. (2015). An interactive user interface prototype design for enhancing on-site museum and art gallery experience through digital technology. Museum Management and Curatorship, 30(3), 208-229. https://doi.org/10.1080/09647775.2015.1042509
  • Luna, U., Rivero, P., ve Vicent, N. (2019). Augmented reality in heritage apps: Current trends in Europe. Applied Sciences, 9(13), 2756.
  • Marto, A., Gonçalves, A., ve Sousa, A. (2018). Dinofelisar: Users’ perspective about a mobile AR application in cultural heritage. VR Technologies in Cultural Heritage: First International Conference, VRTCH 2018, (79-92).
  • Masduki, H., Nazarrudin, S. N. A., ve Ali, S. K. (2021). Augmented reality mobile application for Malay heritage museum. Asia-Pacific Journal of Information Technology and Multimedia, 10(02), 122-135. https://doi.org/10.17576/apjitm-2021-1002-09
  • Palumbo, F., Dominici, G., ve Basile, G. (2013). Designing a mobile app for museums according to the drivers of visitor satisfaction. Recent Advances in Business Management and Marketing-Proceedings of the 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC'13), (159-166).
  • Portalés, C., Rodrigues, J. M., Rodrigues Gonçalves, A., Alba, E., ve Sebastián, J. (2018). Digital cultural heritage. Multidominal Technologies and Interact, 2(3), 58.
  • Prasetyo, N. A., ve Suyoto, S. (2018). Design mobile app for increase the visitor museum using gamification method. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16(6), 2791-2791. https://doi.org/10.12928/telkomnika.v16i6.10384
  • Puspasari, D. (2020). Designing mobile application for museum enthusiasts. Digital Press Social Sciences and Humanities, 4(00003), 1-10.
  • Rubino, I., Barberis, C., Di Chio, L., Xhembulla, J., ve Malnati, G. (2014). Enhancing a museum mobile application through user experience design: A comparative analysis. Recent Adv Electr Electron Eng, 295-300.
  • Siang, T. G., Aziz, K. B. A., Ahmad, Z. B., ve Suhaifi, S. B. (2019). Augmented reality mobile application for museum: A technology acceptance study. 6th International Conference on Research and Innovation in Information Systems (ICRIIS), (1-6).
  • Tekindal, M., ve Arsu, Ş. U. (2020). Ni̇tel araştırma yöntemi olarak fenomenoloji̇k yaklaşımın kapsamı ve süreci̇ne yöneli̇k bi̇r derleme. Ufkun Ötesi Bilim Dergisi, 20(1), 153-172.
  • Turan, B., ve Keser, H. (2014). Museum guide mobile app: The case of the Near East University classical car museum. Procedia - Social and Behavioral Sciences, 131, 278-285. https://doi.org/10.1016/j.sbspro.2014.04.117
  • Vlahakis, V., Karigiannis, J., Tsotros, M., Gounaris, M., Almeida, L., Stricker, D., Gleue, T., Christou, I. T., Carlucci, R., ve Ioannidis, N. (2001). Archeoguide: First results of an augmented reality, mobile computing system in cultural heritage sites. Virtual Reality, Archeologym and Cultural Heritage, 9(10.1145), 584993-585015.
  • Yıldırım, A., ve Şimşek, H. (2021). Sosyal bilimlerde nitel araştırma (12. Bs.). Seçkin.

Mobile application experiences in museums and archeological sites: A study on museums of Türkiye and voice of museums applications

Year 2023, Volume: 26 Issue: 49, 361 - 376, 23.06.2023
https://doi.org/10.31795/baunsobed.1255361

Abstract

The purpose of this study is to examine user experiences with the official mobile applications of the Ministry of Culture and Tourism, namely "Museums of Turkey" and "Sesi Müzelerin Sesi" applications. For this purpose, the comments posted by users on the Google Play platform about these applications were examined through content analysis. The findings revealed that the applications were seen as helpful and useful, but there were some technical problems that needed to be improved.

References

  • Al-Behadili, H. N. K., ve Ku-Mahamud, K. R. (2020). User perception usability of the Malaysian mobile trip planner platform: a review study. Journal of Information System and Technology Management, 5(18), 46-60. https://doi.org/10.35631/JISTM.518005
  • Ancona, M., Cappello, M., Casamassima, M., Cazzola, W., Conte, D., Pittore, M., Quercini, G., Scagliola, N., ve Villa, M. (2006). Mobile vision and cultural heritage: The Agamemnon project. Proc. IEEE of the 1st Int. Workshop on Mobile Vision (IMV’06).
  • Andolina, S., Pirrone, D., Russo, G., Sorce, S., ve Gentile, A. (2012). Exploitation of mobile access to context-based information in cultural heritage fruition. 2012 Seventh International Conference on Broadband, Wireless Computing, Communication and Applications, (322-328).
  • Baltacı, A. (2019). Nitel araştırma süreci: nitel bir araştırma nasıl yapılır? Ahi Evran Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 5(2), 426-438. https://doi.org/10.31592/aeusbed.598299
  • Barak, M., Herscoviz, O., Kaberman, Z., ve Dori, Y. J. (2009). Mosaica: A web-2.0 based system for the preservation and presentation of cultural heritage. Computers & Education, 53(3), 841-852.
  • Bayram, H. (2021). Nitel araştırma yöntemleri: Sosyal bilgiler lisansüstü öğrencilerinin algısına i̇lişkin fenomenolojik bir çalışma. Üniversite Araştırmaları Dergisi, 4(2), 108-118.
  • Bilgin, N. (2014). Sosyal bilimlerde i̇çeri analizi: Teknikler ve örnek çalışmalar (3. Bs.). Siyasal Kitabevi.
  • Boiano, S., Bowen, J. P., ve Gaia, G. (2012). Usability, design and content issues of mobile apps for cultural heritage promotion: The Malta culture guide experience. arXiv preprint arXiv:1207.3422.
  • Briciu, A., Briciu, V.-A., ve Kavoura, A. (2020). Evaluating how ‘smart’ Brașov, Romania can be virtually via a mobile application for cultural tourism. Sustainability, 12(13), 5324-5324. https://doi.org/10.3390/su12135324
  • Choudary, O., Charvillat, V., Grigoras, R., ve Gurdjos, P. (2009). March: Mobile augmented reality for cultural heritage. Proceedings Of The 17th ACM International Conference on Multimedia, (1023-1024).
  • Duran, G., ve Uygur, D. S. M. (2019). Akıllı turizm destinasyonları kapsamında Ankara’nın akıllı turizm uygulamalarına yönelik bir araştırma. 3. Uluslararası Turizmin Geleceği Kongresi: İnovasyon, Girişimcilik ve Sürdürülebilirlik Kongresi, (1-14) .
  • Ercan, F. (2021). Mobi̇l seyahat uygulamaları ve Karadeni̇z Ereğli i̇çin bi̇r mobi̇l gezi rehberi uygulama öneri̇si: KdzEregli travel guide (KTG). International Journal of Contemporary Tourism Research, 5(1), 1-12.
  • Erdem, A., Kayran, S. C. Ş., ve Şeker, F. (2020). Mobil turizm uygulaması olarak Visiturfa Gezi Rehberi’nin değerlendirilmesi. Avrasya Turizm Araştırmaları Dergisi, 1(1), 1-12.
  • Erdem, B., ve Gezen, T. (2014). Turizm i̇şletmelerine yönelik i̇ş i̇lanlarını i̇çerik analizi yöntemiyle i̇ncelenmesi. Uluslararası Yönetim İktisat ve İşletme Dergisi, 10(21), 19-42. https://doi.org/10.11122/ijmeb.2013.10.21.425
  • Fidas, C. A., ve Avouris, N. M. (2015). Personalization of mobile applications in cultural heritage environments. 2015 6th International Conference on Information, Intelligence, Systems and Applications (IISA), (1-6).
  • Hiramatsu, Y., Sato, F., Ito, A., Hatano, H., Sato, M., Watanabe, Y., ve Sasaki, A. (2017). Designing mobile application to motivate young people to visit cultural heritage sites. International Journal of Social and Business Sciences, 11(1), 121-128.
  • Huang, Z., ve Benyoucef, M. (2022). An empirical study of mobile application usability: A unified hierarchical approach. International Journal of Human-Computer Interaction, 1-20. https://doi.org/10.1080/10447318.2022.2082021.
  • Ismail, A., Kadir, S. A. S. A., Aziz, A., Mokshin, M., ve Lokman, A. M. (2016). Itourism travel buddy mobile application. 2016 10th International Conference on Next Generation Mobile Applications, Security and Technologies (NGMAST), (82-87).
  • Kang, J., Jang, J., ve Jeong, C. (2018). Understanding museum visitor satisfaction and revisit intentions through mobile guide system: Moderating role of age in museum mobile guide adoption. Asia Pacific Journal of Tourism Research, 23(2), 95-108.
  • Karataş, Z. (2015). Sosyal bi̇li̇mlerde ni̇tel araştırma yöntemleri. Manevi Temelli Sosyal Hizmet Araştırmaları Dergisi, 1(1), 62-80.
  • Koo, S., Kim, J., Kim, C., Kim, J., ve Cha, H. S. (2019). Development of an augmented reality tour guide for a cultural heritage site. Journal on Computing and Cultural Heritage (JOCCH), 12(4), 1-24.
  • Krosche, J., Baldzer, J., ve Boll, S. (2004). Mobidenk-mobile multimedia in monument conservation. IEEE multimedia, 11(2), 72-77.
  • Li, R. Y.-C., ve Liew, A. W.-C. (2015). An interactive user interface prototype design for enhancing on-site museum and art gallery experience through digital technology. Museum Management and Curatorship, 30(3), 208-229. https://doi.org/10.1080/09647775.2015.1042509
  • Luna, U., Rivero, P., ve Vicent, N. (2019). Augmented reality in heritage apps: Current trends in Europe. Applied Sciences, 9(13), 2756.
  • Marto, A., Gonçalves, A., ve Sousa, A. (2018). Dinofelisar: Users’ perspective about a mobile AR application in cultural heritage. VR Technologies in Cultural Heritage: First International Conference, VRTCH 2018, (79-92).
  • Masduki, H., Nazarrudin, S. N. A., ve Ali, S. K. (2021). Augmented reality mobile application for Malay heritage museum. Asia-Pacific Journal of Information Technology and Multimedia, 10(02), 122-135. https://doi.org/10.17576/apjitm-2021-1002-09
  • Palumbo, F., Dominici, G., ve Basile, G. (2013). Designing a mobile app for museums according to the drivers of visitor satisfaction. Recent Advances in Business Management and Marketing-Proceedings of the 1st International Conference on Management, Marketing, Tourism, Retail, Finance and Computer Applications (MATREFC'13), (159-166).
  • Portalés, C., Rodrigues, J. M., Rodrigues Gonçalves, A., Alba, E., ve Sebastián, J. (2018). Digital cultural heritage. Multidominal Technologies and Interact, 2(3), 58.
  • Prasetyo, N. A., ve Suyoto, S. (2018). Design mobile app for increase the visitor museum using gamification method. TELKOMNIKA (Telecommunication Computing Electronics and Control), 16(6), 2791-2791. https://doi.org/10.12928/telkomnika.v16i6.10384
  • Puspasari, D. (2020). Designing mobile application for museum enthusiasts. Digital Press Social Sciences and Humanities, 4(00003), 1-10.
  • Rubino, I., Barberis, C., Di Chio, L., Xhembulla, J., ve Malnati, G. (2014). Enhancing a museum mobile application through user experience design: A comparative analysis. Recent Adv Electr Electron Eng, 295-300.
  • Siang, T. G., Aziz, K. B. A., Ahmad, Z. B., ve Suhaifi, S. B. (2019). Augmented reality mobile application for museum: A technology acceptance study. 6th International Conference on Research and Innovation in Information Systems (ICRIIS), (1-6).
  • Tekindal, M., ve Arsu, Ş. U. (2020). Ni̇tel araştırma yöntemi olarak fenomenoloji̇k yaklaşımın kapsamı ve süreci̇ne yöneli̇k bi̇r derleme. Ufkun Ötesi Bilim Dergisi, 20(1), 153-172.
  • Turan, B., ve Keser, H. (2014). Museum guide mobile app: The case of the Near East University classical car museum. Procedia - Social and Behavioral Sciences, 131, 278-285. https://doi.org/10.1016/j.sbspro.2014.04.117
  • Vlahakis, V., Karigiannis, J., Tsotros, M., Gounaris, M., Almeida, L., Stricker, D., Gleue, T., Christou, I. T., Carlucci, R., ve Ioannidis, N. (2001). Archeoguide: First results of an augmented reality, mobile computing system in cultural heritage sites. Virtual Reality, Archeologym and Cultural Heritage, 9(10.1145), 584993-585015.
  • Yıldırım, A., ve Şimşek, H. (2021). Sosyal bilimlerde nitel araştırma (12. Bs.). Seçkin.
There are 36 citations in total.

Details

Primary Language Turkish
Subjects Tourism (Other)
Journal Section Tourism
Authors

Oğuz Doğan 0000-0002-3038-1719

Early Pub Date June 23, 2023
Publication Date June 23, 2023
Submission Date February 23, 2023
Acceptance Date June 19, 2023
Published in Issue Year 2023 Volume: 26 Issue: 49

Cite

APA Doğan, O. (2023). Müze ve örenyerlerinde mobil uygulama deneyimleri: Türkiye’nin müzeleri ve müzelerin sesi uygulamalarına yönelik bir inceleme. Balıkesir Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 26(49), 361-376. https://doi.org/10.31795/baunsobed.1255361

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