Workplace Incivility: A Conceptual Review

Year 2022, Volume: 5 Issue: 2, 341 - 367, 30.10.2022

Gamze Özcan

https://doi.org/10.38057/bifd.1183503

Abstract

In this study, the definition of workplace incivility has been made, the relationship between the concept and different concepts has been examined and information has been given about the general characteristics of workplace incivility. The development process of workplace incivility and the factors that are effective in the emergence of workplace incivility are examined and a perspective is given to the subject. Within the scope of the study, examples of incivility in the workplace are presented and information about the consequences and importance of these behaviors for businesses is also given. Finally, some of the studies in the literature on the subject of incivility in the workplace are discussed. It is hoped that the study will contribute to the literature, managers and possible studies on the subject in terms of the information presented about the concept and the methods that can enable managers to prevent workplace incivility.

Keywords

Workplace Incivility, Workplace Rudeness, Negative Behaviors, Prevention of Workplace Incivility

İşyeri Nezaketsizliği: Kavramsal Bir İnceleme

Abstract

Bu çalışmada işyeri nezaketsizliğinin tanımı yapılmış, kavramın farklı kavramlarla olan ilişkileri incelenmiş ve işyeri nezaketsizliğinin genel özellikleri hakkında bilgi verilmiştir. İşyeri nezaketsizliğinin gelişim süreci ve işyeri nezaketsizliğinin ortaya çıkmasında etkili olan faktörler incelenerek konuya bir bakış açısı kazandırılmaya çalışılmıştır. Çalışma kapsamında işyerinde görülen nezaketsiz davranışlarla ilgili örnekler sunulmuş ve bu davranışların işletmeler açısından sonuçları ve önemi hakkında bilgiler de verilmiştir. Son olarak işyerinde nezaketsizlik konusuyla ilgili literatürde yer alan çalışmalardan bazıları ele alınmıştır. Kavramla ilgili sunulan bilgiler ve yöneticilerin işyeri nezaketsizliğini önlemelerini sağlayabilecek yöntemlerin incelenmesi bakımından, çalışmanın literatüre, yöneticilere ve konuyla ilgili yapılması olası gelecek çalışmalara katkı sağlaması umulmaktadır.

Keywords

İşyeri Nezaketsizliği, İşyeri Kabalığı, Olumsuz Davranışlar, İşyeri Nezaketsizliğinin Önlenmesi

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