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Acil Servis Kalite Standartlarında Türkiye’nin Durumu

Year 2017, Volume: 1 Issue: 2, 51 - 59, 20.10.2017

Selma Altındiş Özgün Ünal

Abstract

Hizmet kalite standartları bir hizmetin sunumuna ilişkin temel ölçütleri ortaya koymasının yanı sıra istenilen sonuçların olmasını sağlayan öncüllerdir. Bu standartlar acil servis gibi riskli birimlerde son derece önemlidir. Kalite felsefesinin sürekli gelişim ilkesinin gereği olarak bu kalite standartlarının iyileştirilmesi adına hem içe hem de dışa dönük bir bakışla iyi uygulamaların belirlenmesi önemlidir. Bu nedenle çalışmada Türkiye Acil Servis Kalite Standartlarının Amerika Birleşik Devletleri, İngiltere ve Avusturalya ile karşılaştırılması, üstünlük ve eksikliklere ilişkin öneriler geliştirilmesi amaçlanmaktadır.

Keywords

Acil Servis Kalite Standartları Hizmet Kalitesi

References

  • 1. Institute of Medicine (IOM). Emergency Medical Services at A Crossroads, The National Academies Press, Washington, DC, USA, 2006.
  • 2. TC. Sağlık Bakanlığı, Türkiye Sağlık Hizmetleri Genel Müdürlüğü Sağlıkta Kalite ve Akreditasyon Daire Başkanlığı. Sağlıkta Kalite Standartları- Hastane (SKS-Hastane, Versiyon-5; Revizyon-01). 1. Revizyon - 2. Baskı: Ankara, Pozitif Matbaa. 2016
  • 3. Aaronson EL, Marsh RH, Guha M, Schuur JD, Rouhan SA (2015) Emergency Department Quality and Safety Indicators in Resourcelimited Settings: An Environmental Survey. International Journal of Emergency Medicine. 8: 39.
  • 4. Spath, P. Introduction to Healthcare Quality Management. Health Administration Press, Chicago, Illinois AUPHA Press, Washington,DC. (2009).
  • 5. Londra Kalite Standartları. http://www.londonhp.nhs.uk/wpcontent/ uploads/2016/01/London-Quality-Standards-Acutemedicine- and-emergency-general-surgery-Nov-2015.pdf (Erişim Tarihi: 22.02.2017).
  • 6. ACEM “Quality standards for emergency departments and other hospital-based emergency care services”. https://acem.org.au/ Structured-Documents/Quality-Standards.aspx (Erişim Tarihi: 01.03.2017).
  • 7. EMS Quality Improvement Plan (EQIP). http://www.naemsp.org/ MDC%20References%20for%20Website/SantaClaraQIPlan.pdf (Erişim Tarihi: 21.03.2017).
  • 8. IOWA EMS System Standards “What every Iowan can expect from Emergency Medical Services”. http://www.scottcountyiowa. us/ems/pub/standards/Standards_Final_Draft.pdf (Erişim Tarihi: 29.03.2017).
  • 9. A Reassessment of Emergency Medical Services, State of Florida. http://www.floridahealth.gov/licensing-and-regulation/traumasystem/_ documents/nationalhighwaytraffi csafetyadmin-ems.pdf (Erişim Tarihi: 13.04.2017).
  • 10. stats.oecd.org. (Erişim Tarihi: 17.04.2017).
  • 11. Bektemür, G., Osmanbeyoğlu; N., Cander, B., (2015).Acil Hizmetler Raporu (2015). Acil Hizmetler Raporu Eurasian Journal of Emergency Medicine, Eurasian J Emerg Med, 14 (Özel Sayı 1): S.1-38. (Erişim Tarihi: 22.04.2017).
  • 12. National Hospital Ambulatory Medical Care Survey: 2013 Emergency Department Summary Tables. https://www.cdc.gov/ nchs/data/ahcd/nhamcs_emergency/2013_ed_web_tables.pdf (Erişim Tarihi: 19.04.2017).
  • 13. Emergency department care 2015–16: Australian hospital statistics, https://www.aihw.gov.au/getmedia/ed894387-423b- 42cd-8949-90355666f24d/20407.pdf.aspx?inline=true; (Erişim Tarihi: 19.04.2017).
  • 14. Australian hospital statistics 2013–14. http://www.aihw.gov.au/ publication-detail/?id=60129549039 (Erişim Tarihi: 19.04.2017)

Situation of Turkey About Emergency Service Quality Standards

Year 2017, Volume: 1 Issue: 2, 51 - 59, 20.10.2017

Selma Altındiş Özgün Ünal

Abstract

Service quality standards are precursors that determine the basic criteria for the delivery of a service and ensure that the results are in the desired direction. Quality standards play a vital role in risky units such as emergency services. However, it is important to determine best practices providing an external perspective as well as an internal view in order to improve these quality standards as a requirement of the principle of continuous improvement of quality philosophy. For this reason, it is aimed to determine the advantages and defi ciencies of Turkey Emergency Service Quality Standards in comparison with USA, UK and Australia and to develop suggestions related to them.

Keywords

Emergency Service Quality Standards Service Quality

References

  • 1. Institute of Medicine (IOM). Emergency Medical Services at A Crossroads, The National Academies Press, Washington, DC, USA, 2006.
  • 2. TC. Sağlık Bakanlığı, Türkiye Sağlık Hizmetleri Genel Müdürlüğü Sağlıkta Kalite ve Akreditasyon Daire Başkanlığı. Sağlıkta Kalite Standartları- Hastane (SKS-Hastane, Versiyon-5; Revizyon-01). 1. Revizyon - 2. Baskı: Ankara, Pozitif Matbaa. 2016
  • 3. Aaronson EL, Marsh RH, Guha M, Schuur JD, Rouhan SA (2015) Emergency Department Quality and Safety Indicators in Resourcelimited Settings: An Environmental Survey. International Journal of Emergency Medicine. 8: 39.
  • 4. Spath, P. Introduction to Healthcare Quality Management. Health Administration Press, Chicago, Illinois AUPHA Press, Washington,DC. (2009).
  • 5. Londra Kalite Standartları. http://www.londonhp.nhs.uk/wpcontent/ uploads/2016/01/London-Quality-Standards-Acutemedicine- and-emergency-general-surgery-Nov-2015.pdf (Erişim Tarihi: 22.02.2017).
  • 6. ACEM “Quality standards for emergency departments and other hospital-based emergency care services”. https://acem.org.au/ Structured-Documents/Quality-Standards.aspx (Erişim Tarihi: 01.03.2017).
  • 7. EMS Quality Improvement Plan (EQIP). http://www.naemsp.org/ MDC%20References%20for%20Website/SantaClaraQIPlan.pdf (Erişim Tarihi: 21.03.2017).
  • 8. IOWA EMS System Standards “What every Iowan can expect from Emergency Medical Services”. http://www.scottcountyiowa. us/ems/pub/standards/Standards_Final_Draft.pdf (Erişim Tarihi: 29.03.2017).
  • 9. A Reassessment of Emergency Medical Services, State of Florida. http://www.floridahealth.gov/licensing-and-regulation/traumasystem/_ documents/nationalhighwaytraffi csafetyadmin-ems.pdf (Erişim Tarihi: 13.04.2017).
  • 10. stats.oecd.org. (Erişim Tarihi: 17.04.2017).
  • 11. Bektemür, G., Osmanbeyoğlu; N., Cander, B., (2015).Acil Hizmetler Raporu (2015). Acil Hizmetler Raporu Eurasian Journal of Emergency Medicine, Eurasian J Emerg Med, 14 (Özel Sayı 1): S.1-38. (Erişim Tarihi: 22.04.2017).
  • 12. National Hospital Ambulatory Medical Care Survey: 2013 Emergency Department Summary Tables. https://www.cdc.gov/ nchs/data/ahcd/nhamcs_emergency/2013_ed_web_tables.pdf (Erişim Tarihi: 19.04.2017).
  • 13. Emergency department care 2015–16: Australian hospital statistics, https://www.aihw.gov.au/getmedia/ed894387-423b- 42cd-8949-90355666f24d/20407.pdf.aspx?inline=true; (Erişim Tarihi: 19.04.2017).
  • 14. Australian hospital statistics 2013–14. http://www.aihw.gov.au/ publication-detail/?id=60129549039 (Erişim Tarihi: 19.04.2017)
There are 14 citations in total.

Details

Primary Language Turkish
Subjects Health Care Administration
Journal Section Research Article
Authors

Selma Altındiş

Özgün Ünal This is me

Publication Date October 20, 2017
Acceptance Date October 3, 2017
Published in Issue Year 2017 Volume: 1 Issue: 2

Cite

AMA Altındiş S, Ünal Ö. Acil Servis Kalite Standartlarında Türkiye’nin Durumu. J Biotechnol and Strategic Health Res. October 2017;1(2):51-59.

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