Sağlık Profesyonellerinde Güven ve Covıd-19 Korkusunun Örgütsel Destek ve Çalışma Arkadaşlarına Yardım İlişkisi Üzerindeki Etkisi

Year 2022, Volume: 23 Issue: 1, 79 - 93, 14.01.2022

Oğuz Demirel Fuat Yalman

https://doi.org/10.37880/cumuiibf.989619

Cited By: 1

Abstract

Bu araştırmada ilk olarak, örgütsel güvenin algılanan örgütsel destek ile çalışma arkadaşlarına yardım ilişkisindeki aracılık rolü incelenmiştir. Ardından, COVID-19 korkusunun örgütsel güven ile çalışma arkadaşlarına yardım ilişkisi üzerindeki düzenleyici rol sınanmıştır. Çalışma, Türkiye’deki kamu hastanelerinde görev yapan 401 sağlık profesyoneli üzerinde gerçekleştirilmiştir. Anket yoluyla toplanan veriler yapısal eşitlik modellemesi ve hiyerarşik regresyon tekniği ile analiz edilmiştir. Araştırmanın bulgularına göre, algılanan örgütsel desteğin çalışma arkadaşlarına yardım üzerinde pozitif ve anlamlı bir etkisi bulunmaktadır. Ayrıca örgütsel güvenin bahse konu ilişki üzerinde tam aracılık etkisi mevcuttur. Son olarak, COVID-19 korkusunun örgütsel güven ile çalışma arkadaşlarına yardım ilişkisinde düzenleyici rolü tespit edilmemiştir.

Keywords

Algılanan Örgütsel Destek, Örgütsel Güven, Çalışma Arkadaşlarına Yardım, COVID-19 Korkusu

Moderated Mediation Effect of Fear of Covid-19 and Organizational Trust on The Relationship Between Perceived Organizational Support and Helping Co-Workers During The Pandemic: A Study On Health Professionals

Abstract

In this study, firstly, the mediating role of organizational trust in perceived organizational support and helping co-workers was examined. Next, the moderating role of COVID-19 fear on organizational trust and helping co-workers was tested. The study was performed on 401 health professionals working in public hospitals in Turkey. The data were collected through questionnaire and were analyzed by structural equation modeling and hierarchical regression technique. According to the findings of the study, perceived organizational support has a positive and significant effect on helping co-workers. In addition, organizational trust has a full mediating effect on this relationship. Finally, the moderating role of COVID-19 fear on the relationship between organizational trust and helping co-workers has not been established.

Keywords

Perceived Organizational Support, Organizational Trust, Helping Co-Workers, Fear of COVID-19

References

• Ahorsu, D.K., Lin, C.Y., Imani, V., Saffari, M., Griffiths, M.D. and Pakpour, A.H. (2020), The Fear Of COVID-19 Scale: Development and Initial Validation. International Journal of Mental Health and Addiction, https://doi.org/10.1007/s11469-020-00270-8.
• Aiken, L.S. and West, S.G. (1991), Multiple Regression Analysis: Testing and Interpreting Interactions, Sage, CA.
• Altuntas, S. and Baykal, U. (2010), Relationship Between Nurses’ Organizational Trust Levels and Their Organizational Citizenship Behaviors. Journal of Nursing Scholarhip, Vol. 42, No. 2, 186-194.
• Aryee, S., Budhwar, P.S. and Chen, Z.X. (2002), Trust as a Mediator of the Relationship Between Organizational Justice and Work Outcomes: Test of a Social Exchange Model. Journal of Organizational Behavior, Vol. 23, No. 1, 267-285.
• Baker, M.G., Peckham T.K., and Seixas N.S. (2020), Estimating the Burden of United States Workers Exposed to Infection or Disease: A Key Factor in Containing the Risk Of COVID-19 Infection. PLOS One, Vol. 15, No. 4, https://doi.org/10.1101/2020.03.02.20030288.
• Brislin, R.W. (1980), Translation and Content Analysis of Oral and Written Materials, Triandis, H.C. and Berry, J.W. (Ed.), Handbook of Cross-Cultural Psychology, Vol. 2, Allyn and Bacon, Boston, MA.
• Chen, Z.X., Aryee, S. and Lee, C. (2005), Test of a Mediation Model of Perceived Organizational Support. Journal of Vocational Behavior, Vol. 66, No.3, 457-470.
• Cheung, M.F.Y. (2013), The Mediating Role of Perceived Organizational Support in the Effects of Interpersonal and Informational Justice on Organizational Citizenship Behaviors. Leadership & Organization Development Journal, Vol. 34, No. 6., 551-572.
• Choi, B.K. and Moon, H.K. (2016). Prosocial Motive and Helping Behavior: Examining Helping Efficacy and Instrumentality. Journal of Managerial Psychology, Vol. 31, No. 2, 359-374.
• Cohen, J. and Cohen, P. (1983), Applied Multiple Regression/Correlation Analyses for the Behavioral Sciences (2nd Edition), Lawrence Elbaum, NJ.
• Cropanzano, R. and Mitchell, M.S. (2005), Social Exchange Theory: An Interdisciplinary Review. Journal of Management, Vol. 31, No. 6, 874-900.
• De Clercq, D., Rahman, Z. and Ul Haq, I. (2019), Explaining Helping Behavior in the Workplace: The Interactive Effect of Family-to-Work Conflict and Islamic Work Ethic. Journal of Business Ethics, Vol. 155, 1167-1177.
• Demircan, N. and Ceylan, A. (2003), Örgütsel Güven Kavramı, Nedenleri ve Sonuçları. Journal of Management and Economy, Vol. 10, No. 2, 139-150.
• Eiserberger, R., Huntington, R., Hutchison, S. and Sowa, D. (1986), Perceived Organizational Support. Journal of Applied Psychology, Vol. 71, No. 3, 500-507.
• Eisenberger, R., Fosalo, P., and Davis-LaMastro, V. (1990), Perceived Organizational Support and Employee Diligence, Commitment, and Innovation. Journal of Applied Psychology, Vol. 75, 51-59.
• Eisenberger, R., Cummings, J., Armeli, S., and Lynch, P. (1997), Perceived Organizational Support, Discretionary Treatment and Job Satisfaction. Journal of Applied Psychology, Vol. 82, No. 5, 812-820.
• Elewa, A.H. and Aly El Banan, S.H. (2019), Organizational Culture, Organizational Trust and Workplace Bullying Among Staff Nurses at Public and Private Hospitals. International Journal of Nursing Didactics, Vol. 9, No. 4, 10-20.
• Erdem, D., Atçı, H., Akan, B., Albayrak, D., Gökçınar, D., and Göğüş, N. (2010), The Effect of Intensive Care Work Periods of Anesthesiology and Reanimation Clinic Assistants on Burnout, Occupational Performance, Work-Related Tension and State-Trait Anxiety Levels. Sisli Etfal Hospital Medical Bulletin, Vol. 44, No. 3, 93-99.
• Ertürk, A. (2014), Influences Of HR Practices, Social Exchange, and Trust on Turnover Intentions of Public IT Professionals. Public Personnel Management, Vol. 43, No. 1, 140-175.
• Foulk, T.A., De Pater, I.E., Schaerer, M., Du Plessis, C., Lee, R. and Erez, A. (2020), It’s Lonely at the Bottom (Too): The Effects of Experienced Powerlessness on Social Closeness and Disengagement. Personnel Psychology, Vol. 73, 363-394.
• Hu, D., Kong, Y., Lic, W., Hand, Q., Zhange, X., Zhuf, L.X., Wanf, S.W., Liuc, Z., Shenc, Q., Yangc, J., He, H.-G. and Zhu, J. (2020), Frontlinenurses’ Burnout, Anxiety, Depression, and Fear Statuses and Their Associated Factors During the COVID-19 Outbreak in Wuhan, China: A Large-Scale Cross-Sectional Study. EClinicalMedicine, Vol. 24, 100424.
• Huang, J.Z., Han, M.F., Luo, T.D., Ren, A.K. and Zhou, X.P. (2020), Mental Health Survey of 230 Medical Staff in a Tertiary Infectious Disease Hospital for COVID-19. Chinese Journal of Industrial Hygiene and Occupational Diseases, Vol. 38, No. 3, 192-195.
• Laia, C.C., Shih, T.P., Ko, W.C., Tang, H.J., and Hsueh, P.R. (2020), Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-Cov-2) and Coronavirus Disease-2019 (COVID-19): The Epidemic and the Challenges. International Journal of Antimicrobial Agents, Vol. 55, No. 3, 105924.
• Massholder, K., Richardson, H.A. and Settoon, R.P. (2011). Human Resource Systems and Helping in Organizations: A Relational Perspective. Academy of Management Review, Vol 36, No. 1, 33-52.
• Mayer, R.C., Davis, J.H. and Schoorman, F.D. (1995), An Integrative Model of Organizational Trust. Academy of Management Review, Vol. 20, No. 3, 709-734.
• Moorman, R.H., Blakely, G.L. and Niehoff, B.P. (1998). Does Perceived Organizational Support Mediate the Relationship Between Procedural Justice and Organizational Citizenship Behavior?. Academy of Management Journal, Vol. 41, No. 3, 351-357.
• Lim, J.Y. and Moon, K.-K. (2020). Transformational Leadership and Employees’ Helping Behavior in Public Organizations: Does Organizational Structure Matter?. Public Personnel Management, https://doi.org/10.1177/0091026020977565.
• Nunnally, J. (1978). Psychometric Methods (2nd Edition), McGraw-Hill, New York.
• Nyhan, R.C. and Marlowe, H.A. (1997), Development and Psychometric Properties of the Organizational Trust Inventory. Evaluation Review, Vol. 21, No. 5, 614-635.
• Oh, N., Hong, N., Ryu, D.H., Bae, S.G., Kam, S. and Kim, K.Y. (2017), Exploring Nursing Intention, Stress, and Professionalism in Response to Infectious Disease Emergencies: The Experience of Local Public Hospital Nurses During the 2015 MERS Outbreak in South Korea. Asian Nursing Research, Vol.11, No. 3, 230-236.
• Özdevecioğlu, M. (2004), Algılanan Örgütsel Desteğin İşten Ayrılma Niyeti Üzerindeki Etkileri. Amme İdaresi Dergisi, Vol. 37, No. 4, 97-115.
• Özyılmaz, A., Erdoğan, B. and Karaeminoğulları, A. (2018), Trust in Organization as a Moderator of the Relationship Between Self-Efficacy and Workplace Outcomes: A Social Cognitive Theory-Based Examination. Journal of Occupational and Organizational Psychology, No. 91, 181-204.
• Panaccio, A. and Vandenberghe, C. (2009). Perceived Organizational Support, Organizational Commitment and Psychological Well-Being: A Longitudinal Study. Journal of Vocational Behavior, Vol. 75, No. 2, 224-236.
• Pappa, S., Ntella, V., Giannakas, T., Giannakoulis, V.G., Papoutsi, E. and Katsaounou, P. (2020), Prevalence of Depression, Anxiety, and Insomnia Among Healthcare Workers During the COVID-19 Pandemic: A Systematic Review and Meta-Analysis. Brain, Behavior and Immunity, Vol. 88, 901-907.
• Podsakoff, P. M., MacKenzie, S.B., Paine, J.B. and Bachrach, D.G. (2000), Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research. Journal of Management, Vol. 26, 513–563.
• Podsakoff, P.M., Mackenzie, S.B., Lee, J.Y. and Podsakoff, N.P. (2003), Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies. Journal of Applied Psychology, Vol. 88, No. 5, 879-903.
• Psychiatric Association of Turkey (2020), Covid-19 Tedavisinde Önleyici, Koruyucu ve Tedavi Edici Psikiyatrik Hizmetler. Retrieved from: https://www.psikiyatri.org.tr/TPDData/Uploads/files/COVID19_Pandemi_PsikiyatrikTedavilerTPDRTACB-05052020.pdf (24 November 2020).
• Rajkumar, R.P. (2020). COVID-19 and Mental Health: A Review of the Existing Literature. Asian Journal of Psychiatry, Vol. 52, 102066.
• Rhoades, L., Eisenberger, R. and Armeli, S. (2001). Affective Commitment to the Organization: The Contribution of Perceived Organizational Support. Journal of Applied Psychology, Vol. 86, No. 5, 825-836.
• Riggle, R.J., Edmondson, D.R. and Hansen, J.D. (2010). A Meta-Analysis of the Relationship Between Perceived Organizational Support and Job Outcomes: 20 Years Of Research. Journal of Business Research, Vol. 62, No. 10, p1027-1030.
• Schumacker, R.E., and Lomax, R.G. (2010). A Beginner’s Guide to Structrual Equation Modeling (3rd Edition), Routledge, New York.
• Shigemura, J., Ursano, R.J., Morganstein, J.C., Kurosawa, M. and Benedek, D.M. (2020), “Public responses to the novel 2019 coronavirus (2019-nCoV) in Japan: Mental health consequences and target populations”, Psychiatry and Clinical Neurosciences, Vol. 74, No. 4, 281-282.
• Shukla, A. and Rai, H. (2015), Linking Perceived Organizational Support to Organizational Trust and Commitment: Moderating Role of Psychological Capital. Global Business Review, Vol. 16, No. 6, 981-996.
• Spielberger, C.D. (2010), State-trait anxiety inventory. The Corsini Encyclopedia of Psychology. https://doi.org/10.1002/9780470479216.corpsy0943.
• Tanner, B.M. (2007), Analysis of the Relationships Among Job Satisfaction, Organizational Trust, and Organizational Commitment in an Acute Care Hospital. Ph.D. Thesis, Faculty of Saybrook Graduate School and Research Center.
• Torales, J., O’Higgins, M., Castaldelli-Maia, J.M. and Ventriglio, A. (2020), The Outbreak of COVID-19 Coronavirus and Its Impact on Global Mental Health. International Journal of Social Psychiatry, Vol. 66, No. 4, 317-320.
• Wang, J., Zhou, M. and Liu, F. (2020), Reasons for Health Care Workers Becoming Infected with Novel Coronavirus Disease 2019 (COVID-19) in China”, Journal of Hospital Infection, Vol. 105, No. 1, 100-101.
• World Health Organization (2020a). Coronavirus Disease (COVID-19) Advice for the public. Retrieved from: https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/people-at-higher-risk.html (20 November 2020).
• World Health Organization (2020b). Coronavirus. Retrieved from: https://www.who.int/healthtopics/coronavirus#tab=tab_1 (15 November 2020).
• Xiang, Y.-T., Yang, Y., Li, W., Zhang, L., Zhang, Q., Cheung, T. and Ng, C.H. (2020), Timely Mental Health Care for the 2019 Novel Coronavirus Outbreak is Urgently Needed. Lancet Psychiatry, Vol. 7, No. 3, 228-229.
• Zhang M, Zhou, M., Tang, F., Wang, Y., Nie, W., Zhang, L. and Gou, Y. (2020). Knowledge, Attitude, and Practice Regarding COVID-19 Among Healthcare Workers in Henan, China. Journal of Hospital Infection, Vol. 105, No. 2, 183-187.
• Zhu, Y. and Akhtar, S. (2014). How Transformational Leadership Influences Follower Helping Behavior: The Role of Trust and Prosocial Motivation. Journal of Organizational Behavior, Vol. 35, 372-395.