UYGULAMALI BİLİŞİM TEKNOLOJİSİ PROJELERİNDE ENTEGRASYON YÖNETİMİNİN KULANIMI VE CIGNA VAKASI

Yıl 2009, Sayı: 1, 21 - 27, 01.06.2009

Osman Eroğlu

Öz

Ocak 2002’de, “Cigna Healthcare” şirketi, 1998’in sonunda CIO olarak şirketin başına getirilen Andrea Anania yönetiminde, 1 trilyon dolar bütçe ile bilişim teknolojilerinde yenilenmeye gitti. Ancak, bu plan istenilen düzeyde başarılı olamadı ve bunun sonucunda “Cigna Healthcare” milyonlarca müşterisini kaybetti. Şirket, 2002’de net 398 milyon dolar zarar etti ve stoklarında % 55 düşüş görüldü. Öte yandan, Amerika’da 365 bilişim teknolojisi yöneticisi ile yapılan bir anket çalışması sonucunda, bu yöneticilerin yürüttükleri 8380 projedeki başarı oranının sadece % 16,2 olduğu belirlenmiştir. Cigna projesinin başarısızlıkla sonuçlanmasında ve bilişim teknolojisi projelerinin başarı oranının bu kadar düşük olmasının arkasında yatan temel neden, entegrasyon yönetiminin gerektiği gibi kullanılamamasıdır. Bu çalışmanın amacı, entegrasyon yönetiminin uygulamalı bilişim teknolojisi projelerinde kullanımının önemini ortaya çıkarmaktır

Anahtar Kelimeler

Cigna, entegrasyon yönetimi, bilişim teknolojisi, proje

USAGE OF INTEGRATION MANAGEMENT IN INFORMATION TECHNOLOGY APPLICATION PROJECTS WITH A CASE STUDY CALLED CIGNA

Öz

In January 2002, Cigna HealthCare budgeted $1 billion dollar to renovate information technology by the control of its new CIO and executive vice president of systems, Andrea Anania, who was promoted this position near end of 1998. However, this plan did not go so smoothly and the Cigna lost a million of its customers; moreover, their statement shows $398 million net loss for the year 2002 while their stocks went down fifty five percent. In addition, the Standish Group surveyed 365 information technology executive managers in the United States who managed more than 8380 information technology application projects. Their study reported that the overall success rate of information technology projects was only 16.2 percent. The main reason behind this low percentage and fail of the Cigna case is mostly not using integration management properly. The aim of this study is to expose the essential usage of Integration management on information technology application projects

Anahtar Kelimeler

Cigna, integration management, information technology and project

Kaynakça

• Anania, Andrea. (2002), CIGNA: From “Blue Chip” to “New Chip” Retrieved from http://www.fastcompany.com/fast50_02/profile/index.html?anania599
• Bass, Alison. (2003), Cigna’s Self-Inflicted Wounds (electronic version) CIO Magazine, March 15. 2003
• Baron, Michael. (2003), Monday Stocks To Watch CBS MarketWatch May 2,2003 Retrieved June 2, 2003 from http://cbs.marketwatch.com/news/story.asp?guid=%7BEAAD2492%2DFB22%2D4EAA%2DAD
• Goodridge, Elisabeth. (2001), BrassRing Adds Wireless Capabilities To HR Software (electronic version) Information Week February 23, 2001
• Laudon C. Kenneth and Jane P. Laudon. (2006), Management Information Systems. New Jersey: U of New Jersey P.
• O’Brien, James A. (2002), Management Information Systems: Managing Information Technology in the E-Business Enterprise (5th ed.). 51 Franklin St, Fifth Floor, Boston, MA 02110-1301 USA McGraw-Hill, New York
• MacSweeney, Greg. (2003), Portals Grow Up Insurance and Technology January 13, 2003 Retrieved June 2, 2003 from http://www.insurancetech.com.it2/utils/printableArticle?doc_id=IST20030113500
• Satzinger W. John, Robert B. Jackson and Stephen D. Burd.(2004), System Analysis and Design. Boston: U of Massachusetts P.
• Schwalbe Kathy. (2004), Project Management. Boston: U of Massachusetts P.
• Software Foundation, Inc http://en.wikipedia.org/wiki/Portal:Information_technology: Copyright (C) 2000, 2001, 2002 Free Software Foundation, Inc. .
• Press release October 1, 2002 Forefield Delivers Website Enhancement for CIGNA Retirement & Investment Services. Retrieved June 2, 2003 from http://www.forefield.com/news/releases_100102.asp
• (2003) Lessons Learned: Six steps to managing new systems migrations better than Cigna did. CIO Magazine March 15, 2003 Retrieved June 2, 2003 from http://www.cio.com/archive/031503/cigna_sidebar_1.html
• Press release March 10, 2003 New Survey Shows Nearly 75% of Adults Want…. www.cigna.com Retrieved June 2, 2003 from http://www.prenewswire.com/cgi_bin/micro_stories.pl?ACCT+149478&TICK=CI20&STORY=/ www/story/03-10-2003/0001904988&EDATE=Mar+10,+2003