FİRMA İÇİ KALİTE BİLGİSİ KULLANIMI, İŞGÖREN KATILIMI VE TASARIMDA KALİTE YÖNETİMİ İLE ÜRÜN PERFORMANSI ARASINDAKİ İLİŞKİLER : DENEYSEL BİR ÇALIŞMA

Yıl 2003, Cilt: 4 Sayı: 1, 43 - 54, 01.01.2003

Oya Erdil Halit Keskin Cemal Zehir

Öz

İşletmeler, toplam kalite yönetimi ilkelerini uyguladıkça ve müşteri temelli hale geldikçe ürün performansını değerlendirmede yeni ölçülerin kullanılmasına ihtiyaç duyulmaktadır. Bu çalışmada toplam kalite yönetimi uygulamaları arasında yer alan firma içi kalite bilgisi kullanımı, işgören katılımı ve tasarımda kalite yönetimi değişkenlerinin ürün performansına olan etkileri incelenmiştir. Endüstri işletmelerinden oluşan bir örneklem kitlesi üzerinde araştırma yapılmış, güvenilirlik analizi, faktör analizi ve regresyon analiziyle araştırma bulguları değerlendirilerek değişkenler arasındaki ilişkiler test edilmiştir.

Anahtar Kelimeler

Toplam Kalite, Ürün Performansı, Tasarımda Kalite, İşgören Katılımı

RELA TIONSHIPS AMONGINTERNAL USAGE OF QUALITY MANAGEMENT, EMPLOYEEINVOLVEMENT, QUALITYMANAGEMENT IN DESIGN AND PROD UCT PERFORMANCE: AN EMPRICAL ANALYSIS

Öz

As organizsations adopt the principles of total çıtality and become customer oriented new measures are needed to assess prodııct performance \vithin a variety of organizational settings. This study reports the relationships behveen usage of guality Information, employee participation and guality management in product design and product performance. Using data collection with guality managers of a sample of industrial companies, rigorous factor analysis and regression analysis and regression analysis have been fostered and hypotheses regarding variables used for describing product performance of organizational settings have been described.

Anahtar Kelimeler

Total Quality, Product Performance, Design Quality Management, Employee Involvement

Kaynakça

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