This study was conducted on 347 white-collar workers working in a district municipality in Istanbul to examine the relationship between emotional labor and its dimensions (surface acting, deep acting and naturally felt emotions) and job stress and its dimensions (anxiety stress and time stress). In this research, questionnaire technique which is a data collection method was used. The data were analyzed by using quantitative analysis methods in SPSS program. The results of the study revealed that there is a positive and significant relationship between emotional labor and job stress. Additionally, there are positive and significant relationships between surface acting (one of the dimensions of emotional labor) and job stress and its dimensions which are anxiety stress and time stress respectively. However, deep acting and naturally felt emotions (one of the dimensions of emotional labor) do not have significant relationships with job stress and its dimensions which are anxiety stress and time stress.
Publication Date : January 15, 2021
|APA||Yıldız, H , Koçoğlu Sazkaya, M . (2021). Duygusal Emek ile İş Stresi İlişkisinin İncelenmesi: Kamu Çalışanlarına Yönelik Bir Araştırma . İstanbul Gelişim Üniversitesi Sosyal Bilimler Dergisi , 8 (1) , 29-50 . DOI: 10.17336/igusbd.666513|