Year 2017, Volume , Issue , Pages 177 - 189 2017-11-10

IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS

Ilgaz Feray TÜVER [1] , Berrin GÜZEL [2]


The aim of the study is to examine the restaurant attributes of green restaurants that make customers satisfied and dissatisfied. After the sustainability and green movement in food sector has gained importance, green restaurants have emerged. In this study, the main attributes that created satisfaction in a green restaurant are the food, atmosphere and the location, while food, price and the staff are the dissatisfaction creating attributes. However, none of the themes are related to sustainability. Thus, although sustainability is important in today’s business, customers are not seeking it as a restaurant attribute

Green restaurant, sustainability, restaurant attributes
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Journal Section Issue
Authors

Author: Ilgaz Feray TÜVER

Author: Berrin GÜZEL

Dates

Publication Date : November 10, 2017

Bibtex @research article { iibfdkastamonu350642, journal = {Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi}, issn = {}, eissn = {2147-6012}, address = {}, publisher = {Kastamonu University}, year = {2017}, volume = {}, pages = {177 - 189}, doi = {}, title = {IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS}, key = {cite}, author = {Tüver, Ilgaz Feray and Güzel, Berrin} }
APA Tüver, I , Güzel, B . (2017). IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS . Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi , () , 177-189 . Retrieved from https://dergipark.org.tr/en/pub/iibfdkastamonu/issue/31886/350642
MLA Tüver, I , Güzel, B . "IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS" . Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi (2017 ): 177-189 <https://dergipark.org.tr/en/pub/iibfdkastamonu/issue/31886/350642>
Chicago Tüver, I , Güzel, B . "IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS". Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi (2017 ): 177-189
RIS TY - JOUR T1 - IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS AU - Ilgaz Feray Tüver , Berrin Güzel Y1 - 2017 PY - 2017 N1 - DO - T2 - Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi JF - Journal JO - JOR SP - 177 EP - 189 VL - IS - SN - -2147-6012 M3 - UR - Y2 - 2020 ER -
EndNote %0 Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS %A Ilgaz Feray Tüver , Berrin Güzel %T IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS %D 2017 %J Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi %P -2147-6012 %V %N %R %U
ISNAD Tüver, Ilgaz Feray , Güzel, Berrin . "IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS". Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi / (November 2017): 177-189 .
AMA Tüver I , Güzel B . IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS. Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2017; 177-189.
Vancouver Tüver I , Güzel B . IN A “GREEN” RESTAURANT, WHAT MAKES THE CUSTOM ERS SATISFIED? THE RESTAURANT ATTRIBUTES OF TRIP ADVISOR REVIEWERS. Kastamonu Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2017; 177-189.