MAPPING THE CYCLES-KNOWLEDGE MANAGEMENT AND E-GOVERNMENT

Year 2011, Volume: 3 Issue: 1, 41 - 58, 01.06.2011

Duygu Saraçoğlu

Abstract

Today, the ostensible fact is that rapid development of ICT is the basic factor that
effects organization’s structure, functioning, performance and changes both in the
private and public sector . More the less, new society is gathering around
knowledge, “production of knowledge” and its assets, such as Knowledge
Management (KM). In this term of change, governments also transform into “eGovernment”
(eGov) to improve the quality of the service and performance, and
diverge from the classical government understanding and bureaucracy.
Recent decades show that eGov becomes essential for base of future knowledge
society and governmental structures; therefore the amount of investments and the
requirement of knowledge experts increase. However, successful outcomes of
eGov projects require more analysis especially on the subject of KM, since
knowledge becomes essential and especially regarding rapid change of
technology. Although, literature and practices show that there are common
structures for both KM and eGov in use; KM only held under management phase
of eGov projects, which cause partial or total failures aftermath. On the other
hand, successful practices especially underline the importance of KM in eGov.
Therefore, this study is intended to show that KM and eGov phases can be and
should be mapped for successful eGov outcomes. For that manner, a brief
literature review combined with author’s practical knowledge and some
international cases are examined and as a result a pre-mature model of mapping
is examined.

Keywords

E-government, Knowledge Management, Knowledge Technologies, ICT, E-government Organization and Management

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