GÜÇLENDİRMENİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE

Hakan Kitapçı; Ramazan Kaynak; Sultan Ökten

doi:10.18825/iremjournal.109059

GÜÇLENDİRMENİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE

Year 2013, Volume: 1 Issue: 1, 49 - 73, 19.06.2015

Hakan Kitapçı , Ramazan Kaynak , Sultan Ökten

https://doi.org/10.18825/iremjournal.109059

Cited By: 17

Abstract

Bu ampirik çalışma güçlendirme kavramının boyutları olan anlam, yetkinlik, otonomi ve etki kavramları hakkında görüş bildirmekte ve her birinin ayrı ayrı örgütsel sonuçlar olarak ifade edilebilen iş tatmini ve işten ayrılma niyeti üzerindeki etkisini ortaya koymaya çalışmaktadır. Otuz iki soruluk bir anket kullanılarak özel sektör ve kamu sektör işletmelerinden veriler elde edilmiştir. Anketimize 516 çalışan katılmış ve sonuçlar, güçlendirme ile diğer motivasyonel kavramlar arasındaki ilişkiyi ortaya koymak amacıyla analiz edilmiştir. Her bir boyut, özel sektör ve kamu sektörü olmak üzere iki ayrı bölümde incelenmiştir. Böylelikle bu iki sektör arasında ayrı bir kıyaslama yapılmasına olanak tanınmıştır. Güçlendirmenin anlam boyutunun her iki sektörde iş tatmini pozitif bir biçimde etkilediği bulunmuştur. Ayrıca anlam boyutu, işten ayrılma niyetini negatif etkilemektedir. Etki boyutunun kamu sektöründe iş tatmini ve işten ayrılma niyetini olumlu etkilediği görülmektedir. Otonomi boyutu ise, özel sektörde işten ayrılma niyetini olumsuz etkilemektedir. Yetkinlik boyutu hiçbir ilişkide anlamlı çıkmamıştır.

Keywords

güçlendirme; iş tatmini; işten ayrılma niyeti; kamu sektörü; özel sektör

References

Ashforth, B. (1989). “The Organizationally Induced Helplessness Syndrome: A Preliminary Model”, Organizational Behavior And Human Decision Processes, Vol. 43, s.207-242.
Bandura, A. (1989). “Human Agency In Social Cognitive Theory”, American Psychologist, Vol.44, No:9, September, s.1175-1184.
Bell, N. ve Staw, B. (1989). “People As Sculptors Versus Sculpture: The Roles Of Personality And Personal Control In Organizations”. In J. Ott (Ed.), Classic Readings In Organizational Behavior (s.365-378). Florida: Harcourt Brace & Company.
Boonyarit, I., Chomphupart, S, Arin, N. (2010). “Leadership, Empowerment and Attitude Outcomes” The Journal of Behavioral Science, 5(1):1 -14.
Bordin C., Bartram T., ve Casimir G. (2007). “The Antecedents and Consequences of Psychological Empowerment among Singaporean IT Employees”, Management Research News, Vol.30, No.1, s.37.
Brief, A.P. ve Nord, W.R. (1990). “Work And Meaning: Definitions And Interpretation” In W.R. Nord & A.P. Brief, (Eds.) Meaning Of Occupational Work, Lexington, Mass: Lexington Books.
Britton, P. R., ve Stallings, J. W. (1986). Leadership Is Empowering People, University Press Of America, Lanham, MD.
Camman, C., Fichman M., Jenkins D. ve Klesh J. (1979). The Organizational Assessment Questionnaire, University Of Michigan.
Caudron, Shari. (1995). “Create An Empowering Environment”, Personnel Journal, Vol.74, September, s.28-36.
Coffey, R., Cook, C. ve Hunsaker, P.(1994). Management and Organizational Behavior, Irwin.
Conger, J.A. ve Kanungo, R.N. (1988). “The Empowerment Process: Integrating Theory And Practice”, Academy Of Management Review, July, s.471-482.
Dickson, K.E. ve Lorenz, A. (2009). “Psychological Empowerment and Job Satisfaction of Temporary and Part-Time Nonstandard Workers: A Preliminary Investigation” Institute ofBehavioral and Applied Management, 166-191.
Doğan, S. (2006). Personel Güçlendirme: Empowerment, Kare Yayınları, 2.Basım, Nisan, İstanbul.
Drucker, Peter F. (1988). “The Coming Of The New Organization”. Harvard Business Review, Jan.-Feb, s.45-53.
Eby, L.T., Freeman, D.M., Rush, M.C., ve Lance, C.E. (1999). “Motivational Bases Of Affective Organizational Commitment: A Partial Test Of A Integrative Theoretical Model”, Journal Of Occupational And Organizational Psychology, 72, s.463-483.
Gaertner, S. (1999). “Structural Determinants Of Job Satisfaction And Organizational Commitment In Turnover Models”, Human Resource Management Review, Vol.9, No:4, s.479-493.
Gagne, M. ve Deci, E.L. (2005). “Self-Determination Theory And Work Motivation”, Journal Of Organizational Behavior, Vol.26, s.331-362.
Gedikli, Bülent, (2001). Kamu Harcama Yönetiminde Kalite, İstanbul.
Gist, M. (1987). “Self-Efficacy: Implications For organizational Behavior And Human Resource Management.” Academy Of Management Journal, 12, s.472–485.
Hackman, J. R., ve Oldham, G. R. (1980). Work Redesign. Reading, MA: Addison- Wesley.
Horn, P.W ve Griffeth, R.W. (1995). Employee Turnover. Cincinnati, OH: South-Western
Howard, L.W. ve Foster, S.T. (1999). “The Influence of Human Resource Practices On Empowerment and Employee Perceptions Of Management Commitment To Quality”, Journal Of Quality Management, Vol.4, No: 1, s.5-22.
Huselid, M. ve Day, N. (1991). “Organizational Commitment, Job Involvement And Turnover: A Substantive And Methodological Analysis”, Journal Of Applied Psychology, 76 (3), s.380–391.
Hwang, I., ve Kuo, J. (2006). “Effects of Job Satisfaction and Perceived Alternative Employment Opportunities on Turnover Intention-An Examination Of Public Sector Organizations”, Journal Of American Academy Of Business, Cambridge, Vol.8, No: 2, March, s.254-259
Sincich, M. (2003). Statistics, 9th Ed. Prentice Hall, NJ
Koçel, T. (2001). İşletme Yöneticiliği,Beta Basım Yayım Dağıtım A.Ş., 8.Bası, İstanbul.
Kouzes, J.M. ve Posner, B.Z. (1995). The Leadership Challenge, Jossey-Bass, San Francisco.
Krausz, M., Koslowsky, M. ve Eiser, A. (1998). “Distal And Proximal Influences On Turnover Intentions And Satisfaction: Support For A Withdrawal Progression Theory”, Journal Of Vocational Behavior, Vol.52, s.59-71.
Laschinger, H.K.S., Finegan, J.E. ve Shamian, J. (2001). “Promoting Nurses’ Health: Effect of Empowerment on Job Strain and Work Satisfaction” Nurs Economics, 19(2):42-52.
Liden, R.C., Wayne, S.J. ve Sparrowe, R.T.(2000). “An Examination Of The Mediating Role Of Psychological Empowerment On The Relations Between The Job, Interpersonal Relationships, And Work Outcomes”, Journal Of Applied Psychology, Vol:85 No:3, s.407-416.
Martinko, Mark J. ve Gardner, William L. (1982). Learned Helplessness: An Alternative Explanation For Performance Deficits. Academy Of Management Review, 7(2), s.195-204.
Morhead, G. ve Griffin, R.W. (1996). Organizational Behavior Managing People And Organizations, Five Edition, Houghton Mifflin Comp. Boston, 1996
Nunnally, J.C. (1978). Psychometirc Theory, 2nd Ed., Mcgraw-Hill Publishing Company, New York.
Osborne, J. S. (2002). Components Of Empowerment And How They Differentially Relate To Employee Job Satisfaction, Organizational Commitment, And Intent To Leave The Job, Peabody College Of Vanderbilt University, May.
Özer, G. and Günlük, M. (a) (2010). “The effects of discrimination perception and job satisfaction on Turkish public accountants’ turnover intention”, Afr. J. Bus. Manage 4 (8), 1500-1509.
Özer, G. and Günlük, M. (b) (2010). “Örgütsel Adaletin Muhasebecilerin İş Memnuniyeti ve İşten Ayrılma Eğilimlerine Etkisi”, Gaziantep Üniversitesi Sosyal Bilimler Dergisi 9 (2), 459-485.
Pfeffer, J. (1994). Competitive Advantage Through People: Unleashing The Power Of The Workforce, Boston; Harvard Business School Press.
Plunkett, L.C. ve Fournier, R. (1991). Participative Management: Implementing Empowerment, John Wiley Sons, Inc.
Porter, L., Steers, R., Mowday, R. ve Boulian, P. (1973). “Organizational Commitment, Job Satisfaction, And Turnover Among Psychiatric Technicians”, Journal Of Applied Psychology, Vol.59, No 5, s.603-609.
Quinn, Robert E., ve Spreitzer, G. M. (1997). “The Road To Empowerment: Seven Questions Every Leader Should Consider”, Organizational Dynamics, Vol.26, Autumn, s.37-50.
Rusbelt, C.E., Farrell, D., Rogers, G., ve Mainous, A. G. (1988). “Impact of Exchange Variables on Exit, Voice, Loyalty And Neglect: An Integrative Model Of Responses To Decline Job Satisfaction”, Academy Of Management Journal, Vol.31 No: 2, s.599-627.
Sabuncuoğlu, E.T. (2007). “Eğitim, Örgütsel Bağlılık Ve İşten Ayrılma Niyeti Arasındaki İlişkilerin İncelenmesi”, Ege Akademik Bakış, Vol.7, No: 2, s.621-636.
Saeman, R. (1992). “The Environment And The Need For New Technology: Empowerment And Ethical Values”, The Colombia Journal Of World Business, Vol.17,Fall-Winter, s.186-193.
Sanderson, P.A. (2003). The Relationships Between Empowerment And Turnover Intentions In A
Structured Environment: An Assessment Of The Navy’s Medical Service Corps, Regent University, School Of Leadership Studies, May.
Saraç, Ö. (2000). Türk Vergi Yönetiminde Toplam Kalite, İzmir.
Schneider, B. ve Snyder, R. (1975). “Some Relationship Between Job Satisfaction And Organizational Climate”, Journal Of Applied Psychology, Vol.60, No:3, s.318-328.
Schwepker, C.H. (2001). “Ethical Climate’s Relationship To Job Satisfaction, Organizational Commitment, And Turnover Intention In The Sales force”, Journal Of Business Research, Vol.54, s.39-52.
Spector, P. E. (1986). “Perceived Control By Employees: A Meta-Analysis Of Studies Concerning Autonomy And Participation At Work”. Human Relations, 39, s.1005-1016.
Spreitzer, G. M. (1995). “Psychological Empowerment In The Workplace: Dimensions, Measurement, And Validation”, Academy Of Management Journal, Vol.38, No.5, s.1442-1445.
Spreitzer, G. M. (1996). “Social Structural Characteristics Of Psychological Empowerment”. Academy Of Management Journal, Vol: 39, No: 2, s.483-504.
Spreitzer, G.M., Kizilos, M.A. ve Nason, S.W. (1997). “A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness, Satisfaction, and Strain” Journal of Management, 23(5):679-704.
Tett, R.P. ve Meyer, J.P. (1993). “Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based On Meta Analytic Findings”, Personnel Psychology, Vol.46, s.259-293.
Thomas, K.W. ve Velthouse, B.A. (1990). “Cognitive Elements Of Empowerment: An "Interpretive" Model Of Intrinsic Task Motivation”. Academy Of Management Review, Vol:15, No:4, s.666-681.
H. Kitapçi ve diğerleri / 1 (1), 2013, 49-73. 73
Ugboro, Isaiah O., ve Obeng, Kofi (2000). “Top Management Leadership, Employee Empowerment, Job Satisfaction, And Customer Satisfaction In TQM Organizations: An Empirical Study”, Journal Of Quality Management, 5, s.247-272.
Ullum, A.G. (2011) “Understanding The Determinants of Job Satisfaction” Degree of Master of Science in Nursing, San Diego State University.
Vogth, J.F. ve Murrel, K.L., (1990). Empowerment in Organizations: How to Spark Exceptional Performance, University Associates, San Diego.

-

Year 2013, Volume: 1 Issue: 1, 49 - 73, 19.06.2015

Hakan Kitapçı , Ramazan Kaynak , Sultan Ökten

https://doi.org/10.18825/iremjournal.109059

Cited By: 17

Abstract

This empirical study assessed the empowerment dimensions of meaning, competence, self-determination, impact and how they differentially related to the organizational outcomes of job satisfaction and intent to leave the job. Data were collected through a 32item questionnaire given to the some public and private sector companies. 516 employees participated our survey and the results were examined to understand the relationship between empowerment and other motivational concepts. All dimensions of empowerment have been examined separately for both public and private sector so that a separate comparison between results from public and private facilities could be conducted. Meaningfulness was positively associated with job satisfaction for both public and private sector, and also it was negatively associated with turnover intentions for both sectors. Impact was significant for both job satisfaction and turnover intention at the public facility. Self-Determination was negatively associated with turnover intention at the private facility. Competence was not found to be significant in any of the relationships

Keywords

Empowerment, Job satisfaction, Turnover intention, Public sector, Private sector

References

Ashforth, B. (1989). “The Organizationally Induced Helplessness Syndrome: A Preliminary Model”, Organizational Behavior And Human Decision Processes, Vol. 43, s.207-242.
Bandura, A. (1989). “Human Agency In Social Cognitive Theory”, American Psychologist, Vol.44, No:9, September, s.1175-1184.
Bell, N. ve Staw, B. (1989). “People As Sculptors Versus Sculpture: The Roles Of Personality And Personal Control In Organizations”. In J. Ott (Ed.), Classic Readings In Organizational Behavior (s.365-378). Florida: Harcourt Brace & Company.
Boonyarit, I., Chomphupart, S, Arin, N. (2010). “Leadership, Empowerment and Attitude Outcomes” The Journal of Behavioral Science, 5(1):1 -14.
Bordin C., Bartram T., ve Casimir G. (2007). “The Antecedents and Consequences of Psychological Empowerment among Singaporean IT Employees”, Management Research News, Vol.30, No.1, s.37.
Brief, A.P. ve Nord, W.R. (1990). “Work And Meaning: Definitions And Interpretation” In W.R. Nord & A.P. Brief, (Eds.) Meaning Of Occupational Work, Lexington, Mass: Lexington Books.
Britton, P. R., ve Stallings, J. W. (1986). Leadership Is Empowering People, University Press Of America, Lanham, MD.
Camman, C., Fichman M., Jenkins D. ve Klesh J. (1979). The Organizational Assessment Questionnaire, University Of Michigan.
Caudron, Shari. (1995). “Create An Empowering Environment”, Personnel Journal, Vol.74, September, s.28-36.
Coffey, R., Cook, C. ve Hunsaker, P.(1994). Management and Organizational Behavior, Irwin.
Conger, J.A. ve Kanungo, R.N. (1988). “The Empowerment Process: Integrating Theory And Practice”, Academy Of Management Review, July, s.471-482.
Dickson, K.E. ve Lorenz, A. (2009). “Psychological Empowerment and Job Satisfaction of Temporary and Part-Time Nonstandard Workers: A Preliminary Investigation” Institute ofBehavioral and Applied Management, 166-191.
Doğan, S. (2006). Personel Güçlendirme: Empowerment, Kare Yayınları, 2.Basım, Nisan, İstanbul.
Drucker, Peter F. (1988). “The Coming Of The New Organization”. Harvard Business Review, Jan.-Feb, s.45-53.
Eby, L.T., Freeman, D.M., Rush, M.C., ve Lance, C.E. (1999). “Motivational Bases Of Affective Organizational Commitment: A Partial Test Of A Integrative Theoretical Model”, Journal Of Occupational And Organizational Psychology, 72, s.463-483.
Gaertner, S. (1999). “Structural Determinants Of Job Satisfaction And Organizational Commitment In Turnover Models”, Human Resource Management Review, Vol.9, No:4, s.479-493.
Gagne, M. ve Deci, E.L. (2005). “Self-Determination Theory And Work Motivation”, Journal Of Organizational Behavior, Vol.26, s.331-362.
Gedikli, Bülent, (2001). Kamu Harcama Yönetiminde Kalite, İstanbul.
Gist, M. (1987). “Self-Efficacy: Implications For organizational Behavior And Human Resource Management.” Academy Of Management Journal, 12, s.472–485.
Hackman, J. R., ve Oldham, G. R. (1980). Work Redesign. Reading, MA: Addison- Wesley.
Horn, P.W ve Griffeth, R.W. (1995). Employee Turnover. Cincinnati, OH: South-Western
Howard, L.W. ve Foster, S.T. (1999). “The Influence of Human Resource Practices On Empowerment and Employee Perceptions Of Management Commitment To Quality”, Journal Of Quality Management, Vol.4, No: 1, s.5-22.
Huselid, M. ve Day, N. (1991). “Organizational Commitment, Job Involvement And Turnover: A Substantive And Methodological Analysis”, Journal Of Applied Psychology, 76 (3), s.380–391.
Hwang, I., ve Kuo, J. (2006). “Effects of Job Satisfaction and Perceived Alternative Employment Opportunities on Turnover Intention-An Examination Of Public Sector Organizations”, Journal Of American Academy Of Business, Cambridge, Vol.8, No: 2, March, s.254-259
Sincich, M. (2003). Statistics, 9th Ed. Prentice Hall, NJ
Koçel, T. (2001). İşletme Yöneticiliği,Beta Basım Yayım Dağıtım A.Ş., 8.Bası, İstanbul.
Kouzes, J.M. ve Posner, B.Z. (1995). The Leadership Challenge, Jossey-Bass, San Francisco.
Krausz, M., Koslowsky, M. ve Eiser, A. (1998). “Distal And Proximal Influences On Turnover Intentions And Satisfaction: Support For A Withdrawal Progression Theory”, Journal Of Vocational Behavior, Vol.52, s.59-71.
Laschinger, H.K.S., Finegan, J.E. ve Shamian, J. (2001). “Promoting Nurses’ Health: Effect of Empowerment on Job Strain and Work Satisfaction” Nurs Economics, 19(2):42-52.
Liden, R.C., Wayne, S.J. ve Sparrowe, R.T.(2000). “An Examination Of The Mediating Role Of Psychological Empowerment On The Relations Between The Job, Interpersonal Relationships, And Work Outcomes”, Journal Of Applied Psychology, Vol:85 No:3, s.407-416.
Martinko, Mark J. ve Gardner, William L. (1982). Learned Helplessness: An Alternative Explanation For Performance Deficits. Academy Of Management Review, 7(2), s.195-204.
Morhead, G. ve Griffin, R.W. (1996). Organizational Behavior Managing People And Organizations, Five Edition, Houghton Mifflin Comp. Boston, 1996
Nunnally, J.C. (1978). Psychometirc Theory, 2nd Ed., Mcgraw-Hill Publishing Company, New York.
Osborne, J. S. (2002). Components Of Empowerment And How They Differentially Relate To Employee Job Satisfaction, Organizational Commitment, And Intent To Leave The Job, Peabody College Of Vanderbilt University, May.
Özer, G. and Günlük, M. (a) (2010). “The effects of discrimination perception and job satisfaction on Turkish public accountants’ turnover intention”, Afr. J. Bus. Manage 4 (8), 1500-1509.
Özer, G. and Günlük, M. (b) (2010). “Örgütsel Adaletin Muhasebecilerin İş Memnuniyeti ve İşten Ayrılma Eğilimlerine Etkisi”, Gaziantep Üniversitesi Sosyal Bilimler Dergisi 9 (2), 459-485.
Pfeffer, J. (1994). Competitive Advantage Through People: Unleashing The Power Of The Workforce, Boston; Harvard Business School Press.
Plunkett, L.C. ve Fournier, R. (1991). Participative Management: Implementing Empowerment, John Wiley Sons, Inc.
Porter, L., Steers, R., Mowday, R. ve Boulian, P. (1973). “Organizational Commitment, Job Satisfaction, And Turnover Among Psychiatric Technicians”, Journal Of Applied Psychology, Vol.59, No 5, s.603-609.
Quinn, Robert E., ve Spreitzer, G. M. (1997). “The Road To Empowerment: Seven Questions Every Leader Should Consider”, Organizational Dynamics, Vol.26, Autumn, s.37-50.
Rusbelt, C.E., Farrell, D., Rogers, G., ve Mainous, A. G. (1988). “Impact of Exchange Variables on Exit, Voice, Loyalty And Neglect: An Integrative Model Of Responses To Decline Job Satisfaction”, Academy Of Management Journal, Vol.31 No: 2, s.599-627.
Sabuncuoğlu, E.T. (2007). “Eğitim, Örgütsel Bağlılık Ve İşten Ayrılma Niyeti Arasındaki İlişkilerin İncelenmesi”, Ege Akademik Bakış, Vol.7, No: 2, s.621-636.
Saeman, R. (1992). “The Environment And The Need For New Technology: Empowerment And Ethical Values”, The Colombia Journal Of World Business, Vol.17,Fall-Winter, s.186-193.
Sanderson, P.A. (2003). The Relationships Between Empowerment And Turnover Intentions In A
Structured Environment: An Assessment Of The Navy’s Medical Service Corps, Regent University, School Of Leadership Studies, May.
Saraç, Ö. (2000). Türk Vergi Yönetiminde Toplam Kalite, İzmir.
Schneider, B. ve Snyder, R. (1975). “Some Relationship Between Job Satisfaction And Organizational Climate”, Journal Of Applied Psychology, Vol.60, No:3, s.318-328.
Schwepker, C.H. (2001). “Ethical Climate’s Relationship To Job Satisfaction, Organizational Commitment, And Turnover Intention In The Sales force”, Journal Of Business Research, Vol.54, s.39-52.
Spector, P. E. (1986). “Perceived Control By Employees: A Meta-Analysis Of Studies Concerning Autonomy And Participation At Work”. Human Relations, 39, s.1005-1016.
Spreitzer, G. M. (1995). “Psychological Empowerment In The Workplace: Dimensions, Measurement, And Validation”, Academy Of Management Journal, Vol.38, No.5, s.1442-1445.
Spreitzer, G. M. (1996). “Social Structural Characteristics Of Psychological Empowerment”. Academy Of Management Journal, Vol: 39, No: 2, s.483-504.
Spreitzer, G.M., Kizilos, M.A. ve Nason, S.W. (1997). “A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness, Satisfaction, and Strain” Journal of Management, 23(5):679-704.
Tett, R.P. ve Meyer, J.P. (1993). “Job Satisfaction, Organizational Commitment, Turnover Intention, and Turnover: Path Analyses Based On Meta Analytic Findings”, Personnel Psychology, Vol.46, s.259-293.
Thomas, K.W. ve Velthouse, B.A. (1990). “Cognitive Elements Of Empowerment: An "Interpretive" Model Of Intrinsic Task Motivation”. Academy Of Management Review, Vol:15, No:4, s.666-681.
H. Kitapçi ve diğerleri / 1 (1), 2013, 49-73. 73
Ugboro, Isaiah O., ve Obeng, Kofi (2000). “Top Management Leadership, Employee Empowerment, Job Satisfaction, And Customer Satisfaction In TQM Organizations: An Empirical Study”, Journal Of Quality Management, 5, s.247-272.
Ullum, A.G. (2011) “Understanding The Determinants of Job Satisfaction” Degree of Master of Science in Nursing, San Diego State University.
Vogth, J.F. ve Murrel, K.L., (1990). Empowerment in Organizations: How to Spark Exceptional Performance, University Associates, San Diego.

There are 58 citations in total.

Details

Primary Language	Turkish
Journal Section	ARTICLES
Authors	Hakan Kitapçı Ramazan Kaynak Sultan Ökten This is me
Publication Date	June 19, 2015
Submission Date	June 19, 2015
Published in Issue	Year 2013 Volume: 1 Issue: 1

Cite

APA	Kitapçı, H., Kaynak, R., & Ökten, S. (2015). GÜÇLENDİRMENİN İŞ TATMİNİ VE İŞTEN AYRILMA NİYETİNE. International Review of Economics and Management, 1(1), 49-73. https://doi.org/10.18825/iremjournal.109059