BibTex RIS Cite

Year 2013, Volume: 3 Issue: 4, 153 - 163, 01.12.2013

Edem Max Azila-gbettor Simon Mesa Kwodjo Avorga Lydia Sylvia Danku Eli Ayawo Atatsi

Abstract

Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana

Year 2013, Volume: 3 Issue: 4, 153 - 163, 01.12.2013

Edem Max Azila-gbettor Simon Mesa Kwodjo Avorga Lydia Sylvia Danku Eli Ayawo Atatsi

Abstract

This study examines the value of physical environment in the delivering of quality healthcare or service in public hospitals in Ghana. Twelve set of self-administered questions were designed using Baker’s (1987) typology of servicescape. A descriptive univariate analysis was applied for the study. Based on 233 usable questionnaires retrieved from respondents, the study indicates a strong link between physical environment and quality healthcare delivery and the choice of healthcare facility. It is there by recommended that improvement in quality service delivery may be better served and improved by improving the servicescape/physical element in the services mix.

Keywords

Servicescape/physical evidence quality healthcare delivery public hospitals quality service

There are 0 citations in total.

Details

Other ID JA77TN59UH
Journal Section Research Article
Authors

Edem Max Azila-gbettor This is me

Simon Mesa Kwodjo Avorga This is me

Lydia Sylvia Danku This is me

Eli Ayawo Atatsi This is me

Publication Date December 1, 2013
Published in Issue Year 2013 Volume: 3 Issue: 4

Cite

APA Azila-gbettor, E. M., Avorga, S. M. K., Danku, L. S., Atatsi, E. A. (2013). Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing, 3(4), 153-163.
AMA Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. December 2013;3(4):153-163.
Chicago Azila-gbettor, Edem Max, Simon Mesa Kwodjo Avorga, Lydia Sylvia Danku, and Eli Ayawo Atatsi. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3, no. 4 (December 2013): 153-63.
EndNote Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA (December 1, 2013) Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. International Review of Management and Marketing 3 4 153–163.
IEEE E. M. Azila-gbettor, S. M. K. Avorga, L. S. Danku, and E. A. Atatsi, “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”, IRMM, vol. 3, no. 4, pp. 153–163, 2013.
ISNAD Azila-gbettor, Edem Max et al. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing 3/4 (December 2013), 153-163.
JAMA Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3:153–163.
MLA Azila-gbettor, Edem Max et al. “Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana”. International Review of Management and Marketing, vol. 3, no. 4, 2013, pp. 153-6.
Vancouver Azila-gbettor EM, Avorga SMK, Danku LS, Atatsi EA. Physical Evidence and Quality Service Delivery in Public Hospitals in Ghana. IRMM. 2013;3(4):153-6.