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Year 2016, Volume: 6 Issue: 4, 790 - 797, 01.09.2016

Abdulrahman Ahmad Al Ghamdi Fadzli Shah Bin Abd. Aziz Rushami Zien Yusoff Munauwar Bin Mustafa

Abstract

The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Year 2016, Volume: 6 Issue: 4, 790 - 797, 01.09.2016

Abdulrahman Ahmad Al Ghamdi Fadzli Shah Bin Abd. Aziz Rushami Zien Yusoff Munauwar Bin Mustafa

Abstract

This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector
of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has
been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative
methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents,
out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results
of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship
between employees’ commitment and TQM.

Keywords

total quality management Employees’ Commitment knowledge management Partial Least Squares public healthcare

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Details

Other ID JA25GN95PA
Journal Section Research Article
Authors

Abdulrahman Ahmad Al Ghamdi This is me

Fadzli Shah Bin Abd. Aziz This is me

Rushami Zien Yusoff This is me

Munauwar Bin Mustafa This is me

Publication Date September 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 4

Cite

APA Ghamdi, A. A. A., Aziz, F. S. B. A., Yusoff, R. Z., Mustafa, M. B. (2016). The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. International Review of Management and Marketing, 6(4), 790-797.
AMA Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM. September 2016;6(4):790-797.
Chicago Ghamdi, Abdulrahman Ahmad Al, Fadzli Shah Bin Abd. Aziz, Rushami Zien Yusoff, and Munauwar Bin Mustafa. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing 6, no. 4 (September 2016): 790-97.
EndNote Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB (September 1, 2016) The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. International Review of Management and Marketing 6 4 790–797.
IEEE A. A. A. Ghamdi, F. S. B. A. Aziz, R. Z. Yusoff, and M. B. Mustafa, “The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”, IRMM, vol. 6, no. 4, pp. 790–797, 2016.
ISNAD Ghamdi, Abdulrahman Ahmad Al et al. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing 6/4 (September 2016), 790-797.
JAMA Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM. 2016;6:790–797.
MLA Ghamdi, Abdulrahman Ahmad Al et al. “The Moderating Role of Knowledge Management on the Relationship Between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia”. International Review of Management and Marketing, vol. 6, no. 4, 2016, pp. 790-7.
Vancouver Ghamdi AAA, Aziz FSBA, Yusoff RZ, Mustafa MB. The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia. IRMM. 2016;6(4):790-7.