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Year 2016, Volume: 6 Issue: 4, 915 - 920, 01.09.2016

Abstract

The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective

Year 2016, Volume: 6 Issue: 4, 915 - 920, 01.09.2016

Abstract

Management control systems provide different valuable information which is relevant to the needs of managers at different levels in the organization. However, there is a lack of empirical evidence about how the management control systems affect the service quality performance of local authority especially in Malaysia. Through the semi-structured interviews in the preliminary survey in four local authorities in East Coast Region of Malaysia, the aim of this study is to provide evidence of the existence of management control systems practices in Malaysian local authorities and to examine the effects of the management control systems on service quality performance. The results revealed that local authorities with high concerning of internal control secure better results in service quality performance as compared to local authorities with less concerning of internal control.

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Details

Other ID JA72UZ96GA
Journal Section Research Article
Authors

Norazlina Ilias This is me

Nik Kamaruzaman Abdulatiff This is me

Wan Zuriati Wan Zakaria This is me

Norlidawahi Wahab This is me

Publication Date September 1, 2016
Published in Issue Year 2016 Volume: 6 Issue: 4

Cite

APA Ilias, N., Abdulatiff, N. K., Zakaria, W. Z. W., Wahab, N. (2016). The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing, 6(4), 915-920.
AMA Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. September 2016;6(4):915-920.
Chicago Ilias, Norazlina, Nik Kamaruzaman Abdulatiff, Wan Zuriati Wan Zakaria, and Norlidawahi Wahab. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing 6, no. 4 (September 2016): 915-20.
EndNote Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N (September 1, 2016) The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. International Review of Management and Marketing 6 4 915–920.
IEEE N. Ilias, N. K. Abdulatiff, W. Z. W. Zakaria, and N. Wahab, “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”, IRMM, vol. 6, no. 4, pp. 915–920, 2016.
ISNAD Ilias, Norazlina et al. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing 6/4 (September 2016), 915-920.
JAMA Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. 2016;6:915–920.
MLA Ilias, Norazlina et al. “The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective”. International Review of Management and Marketing, vol. 6, no. 4, 2016, pp. 915-20.
Vancouver Ilias N, Abdulatiff NK, Zakaria WZW, Wahab N. The Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective. IRMM. 2016;6(4):915-20.