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Year 2017, Volume: 7 Issue: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

Abstract

Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach

Year 2017, Volume: 7 Issue: 2, 360 - 366, 01.06.2017

Mwafak Shakoor Mohamed Rafik Qureshi Wisam Abu Jadayil Nasser Jaber

Abstract

The purpose of this study is to apply lean manufacturing principles in retailing services for enabling retail managers to understand takt time and value added services in order to achieve benchmarked retail efficiency. In-depth literature review on lean manufacturing research has been gauged and three potential retailers practising value added services have been identified for conducting the present case study. In situ, primary data have been captured and processed for necessary calculation. The notion of takt time has been introduced in retailing and a new concept of relative efficiency has also been developed to accomplish increased efficiency with more value added services (VAS). In order to provide more value added services, retail managers have to be lean thinking oriented. The results obtained in the three retailers are good enough to implement lean tools and enhance day to day efficiency at the outlets. Therefore; various improvement proposals have been identified along with managerial implications.

Keywords

Lean Manufacturing Lean Principles Relative Efficiency Retail Stores Takt Time Value Added Services

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Details

Other ID JA83VG56ZT
Journal Section Research Article
Authors

Mwafak Shakoor This is me

Mohamed Rafik Qureshi This is me

Wisam Abu Jadayil This is me

Nasser Jaber This is me

Publication Date June 1, 2017
Published in Issue Year 2017 Volume: 7 Issue: 2

Cite

APA Shakoor, M., Qureshi, M. R., Jadayil, W. A., Jaber, N. (2017). Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing, 7(2), 360-366.
AMA Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. June 2017;7(2):360-366.
Chicago Shakoor, Mwafak, Mohamed Rafik Qureshi, Wisam Abu Jadayil, and Nasser Jaber. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7, no. 2 (June 2017): 360-66.
EndNote Shakoor M, Qureshi MR, Jadayil WA, Jaber N (June 1, 2017) Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. International Review of Management and Marketing 7 2 360–366.
IEEE M. Shakoor, M. R. Qureshi, W. A. Jadayil, and N. Jaber, “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”, IRMM, vol. 7, no. 2, pp. 360–366, 2017.
ISNAD Shakoor, Mwafak et al. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing 7/2 (June 2017), 360-366.
JAMA Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7:360–366.
MLA Shakoor, Mwafak et al. “Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach”. International Review of Management and Marketing, vol. 7, no. 2, 2017, pp. 360-6.
Vancouver Shakoor M, Qureshi MR, Jadayil WA, Jaber N. Assessment of Retail Practices for Providing Enhanced Value Added Services and Improved Customer Satisfaction Using Lean Manufacturing Approach. IRMM. 2017;7(2):360-6.