EVALUATION OF EFFECTIVENESS OF LEAN HOSPITAL EDUCATION (Health Sciences University, Dışkapı Yıldırım Beyazıt EAH Example)

Year 2018, Volume: 4 Issue: 6, 18 - 25, 24.04.2018

Yeşim Akar , Prof. Dr. Murat Alper , Uz.dr. İbrahim Güven Kartal , Metin Aykutluğ Münire Karaman Meryem Hüser Fatma Erduran Mustafa Doğan , Hüseyin Gökbulut

Abstract

The health
sector is a service sector with a complex structure. It is very difficult but
necessary to increase the satisfaction of patients and employees in this sector
where cost, entry and expectancy are considerable. In this context, studies
have been started in the radiology clinic of the hospital and it is aimed to
evaluate the knowledge levels of the employees before and after the training.

The purpose of
this study is; To be able to measure the efficacy of Lean Hospital Education
given to all employees in Dışkapı Yıldırım Beyazıt Training and Research
Hospital Radiology Clinic through pre-test and post-test, to provide understanding
of waste and value concepts, and to gain a new perspective.

The universe of
work; Dışkapı has been determined as all employees in Yıldırım Beyazıt Training
and Research Hospital. The sample group is composed of specialist physicians,
assistants, technicians, technicians, nurses, secretaries and service workers
who serve as permanent staff and services in the radiology clinic of the
hospital. There are 173 employees in the sample group. In the study, 162
persons were pre-tested between 02.05.2017-31-05-2017, between
01.06.2017-30.06.2017 "Lean Hospital Practice Training" was given and
the last test was applied.

As a result of
the trainings it is possible to talk about a general increase in the level of
awareness and knowledge on Lean Hospital Practices. In the preliminary test, 30
of the 162 respondents answered yes to the question "Are you familiar with
the lean practices?", 24 of these 30 people said the level of knowledge is
low. In the last test, 148 of the 162 respondents answered yes to this question,
and 148 of the respondents answered yes to 119 moderate level of knowledge.
When the relationship between the demographic data and the areas where they
think it is wasted was examined, it was found that there was a significant
relationship between the labor force over 20 years and the labor wastage, and a
significant relationship between the wasted time and those over 46 years of age
(p <0.05).

Keywords

Lean Hospital, Education

References

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• -Graban M. Yalin Hospital, Optimist Publications, Istanbul, 2011. s.29-47
• -Solak A. "Investigation of Lean Hospital Application in a Private Hospital in Antalya" Okan University Graduate School of Health Sciences Department of Health Management Graduation Thesis, 2015, p.4
• - Womack J.P. and Jones D.T. Lean Thought, Optimist Publications, Istanbul, 2012, p.52-76