Journal of Tourism Theory and Research 2458-7583 Mahmut DEMİR 10.24288/jttr.526678 Impact of communication satisfaction and work-life balance on employee turnover intention https://orcid.org/0000-0001-6452-0476 Abdien Mohamed Faculty of Tourism and Hotels, Alexandria university 03 15 2019 5 2 228 238 09 27 2018 03 01 2019 Copyright © 2015, Journal of Tourism Theory and Research 2015 Journal of Tourism Theory and Research

This study aims toinvestigate communication satisfaction (CS) and work-life balance (WLB) amongemployees in hotels. Additionally, it aims to identify their impact on employeeturnover intention (ETI). Data was derived from 515 employees using a validated questionnaire. A stratified random sampling technique isemployed to select the hotels from five regions. Correlation and regressiontests are used to test the impact of two independent variables; CS and WLB onone dependent variable; ETI. Results indicated that communication climate,supervisory communication, co-workers communication, organizationalintegration, personal feedback and media quality are essential dimension of CSthat influence significantly and negatively on ETI. The study also found that schedule flexibility, job autonomy andmanger's support are essential dimensions of WLB that influence significantly and negatively on ETI.

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