Research Article
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A bibliometric analysis of total quality method literature in tourism for the last 19 years

Year 2022, Volume 8, Issue 2, 47 - 52, 31.07.2022
https://doi.org/10.24288/jttr.1109195

Abstract

The main objectives of Total Quality Management (TQM), which first emerged in 1950 in Japan with the contributions of Japanese pioneers of quality philosophy such as Deming and Juran, are expressed as continuous quality improvement, training and customer satisfaction in a business. The essence of the philosophy of Total Quality Management (TQM) is to ensure final customer satisfaction at every stage and fulfill customer needs accordingly. As a system that guarantees the targeted quality in an enterprise, Total Quality Management (TQM) continues to develop in the production sector as well as the service sector. The tourism industry, which is a labor-intensive industry, is being evaluated among sectors that are most affected by intense competition between businesses and countries. Therefore, Total Quality Management (TQM) is an extremely important factor in terms of the competitiveness of destinations and tourism businesses in the global market. Accordingly, the aim of this study was to reveal the change and development process within the last 19 years of studies dealing with the concepts of "Total Quality Management and Tourism" together in detail in international literature. Therefore, a bibliometric profile of the strong relationship between Total Quality Management and Tourism was established with the CiteSpace analysis method by using the variables deployed in previous studies, the methods used in the analyzes, and the obtained findings.

References

  • Abuamoud, I. & Al-bour, K. (2020). Developing a TQM evaluation indicators for rural tourism in Jordan. Journal of Tourism, Hospitality and Sports, (51), 35-41.
  • Al, U., Soydal, İ. & Yalçın, H. (2020). Bibliyometrik özellikleri açısından bilig’in değerlendirilmesi. Bilig-Türk Dünyası Sosyal Bilimler Dergisi, (55), 1-20.
  • Alghamdi, F. (2018). Total quality management and organizational performance: A possible role of organizational culture. International Journal of Business Administration, 9 (4), 186-200.
  • Ayodeji, I. O., Emmanuel, O.O. & Olajiire, E. O. (2021). Impact of total quality management on organizational performance. International Journal of Research in Commerce and Management Studies, 3 (3), 21-32.
  • Belu, M. G. (2017). TQM – A factor for tourism competitiveness. The Romanian Economic Journal, (66), 35-42.
  • Breiter, D., Tyink, S. A. &Corey-Tuckwell, S. (1995). Bergstrom Hotels: A case study in quality. International Journal of Contemporary Hospitality Management, 7 (6), 14-18.
  • Camison, C. (1996). Total quality management in hospitality: an application of the EFQM model. Tourism Management, 17 (3), 191-201.
  • Gupta, A., McDaniel, J. C. & Herath, S. K. (2005). Quality management in service firms: sustaining structures of total quality service. Managing Service Quality, 15 (4), 389-402.
  • Gürbüz, A. (2000). Türkiye'deki otel işletmelerinde toplam kalite yönetiminin uygulanabilirliğine yönelik bir araştırma. Anatolia: Turizm Araştirmaları Dergisi, (11), 45-56.
  • Holjevac, I. A. (1996). Total quality management for the hotel industry and tourism. Tourism. Hospitality Management, 2 (1), 67-80.
  • Hussain, A. & Fatima, N. (2011). A bibliometric analysis of the Chinese librarianship: An international electronic journal, (2006-2010). An International Electronic Journal, 2-14.
  • Hussain, M. &Khan, J. (2020). Key success factors of total quality management (TQM) for the hospitality sector. A critical review of the literature. European Journal of Hospitality and Tourism Research, 8 (2), 1-17.
  • Kapiki, S. (2012). Quality management in tourism and hospitality: An exploratory study among tourism stakeholders. International Journal of Economic Practices and Theories, 2 (2), 53-61.
  • Kozak, N. (2012). Turizm Pazarlaması. Ankara: Detay Yayıncılık.
  • Kurutkan, N., Orhan, F. (2018). Sağlık Politikası Konusunun Bilim Haritalama Teknikleri ile Analizi. Ankara: İksad Publications.
  • Küçükaltan, B. Özder, C. G. (2017). “‘Turizm işletmelerinde kalite yönetimi”. Turizm İşletmeciliği: Endüstriyel ve Yönetsel Boyutlar. ed. Atilla Akbaba vd.. 142-170. Ankara: Detay Yayıncılık, 1. Baskı, 2017.
  • Livia, C. (2021). Total quality management – an instrument for improving organizational efficiency. American Journal of Engineering Research (AJER), 10 (5), 105-110.
  • Martinez-Lorente, A.R., Dewhurst, F. &Dale, B.G. (1998).Total quality management: origins and evolution of the term. The TQM Magazine, 19 (6), 2-20.
  • Masrurul, M. M. (2019). Impact of service quality on customer satisfaction in Bangladesh tourism industry: An empirical study. Advances in Management: World Business ‘n Economy Congress 2019, 12 (1), 136-140.
  • Nebioğlu, O. & Eren, R. (2019). Şarap endüstrisi literatürünün son 20 yılı üzerine bibliyometrik bir analiz. VIII. National IV. International Eastern Mediterranean Tourism Symposium, (323-333ss.) Anamur: Mersin.
  • Nebioğlu, O. & Kalıpçı, M. B. (2020). Planlı davranış teorisi ve turizm üzerine yapılan uluslararası yayınların bibliyometrik analizi. Türk Turizm Araştırmaları Dergisi, 4 (1), 1-14.
  • Nebioğlu, O. (2019). Turizm ve yiyecek tüketimi: Uluslararası alanyazın üzerine bibliyometrik bir analiz. Journal of Travel and Hospitality Management, 16 (1), 71-88.
  • Neyestani, B. (2017). Principles and contributions of total quality management (TQM) Gurus on Business. Quality Improvement, 1-17.
  • Osoko, O. O. &Muda, H.B. (2021). Issues and challenges of total quality management practices on customer satisfaction. The Journal of Management Theory and Practice, 2 (2), 12-19.
  • Poudel, j. &Shrestha, S. (2017). Practices of total quality management (TQM) in tourism service industries of Chitwan, Nepal. World Wide Journal of Multidisciplinary Research and Development, 4 (2), 205-210.
  • Priyanshu, D. (2015). Evolution of quality: A study of quality from primitive period to latest development in India Pranjana: The Journal of Management Awareness, 17 (2), 21-32.
  • Pyo, S. (2008). Quality research in tourism and hospitality: Perspectives and research agenda. Journal of Quality Assurance in Hospitality& Tourism, 1 (1), 1-12.
  • Sallis, E. (2009). Total quality management in education. Newyork: Published by Routledge.
  • Süer, S. (2021). The relationship between tourist satisfaction and service quality with recommendation intention: Study of a cultural heritage site. Journal of Tourism and Gastronomy Studies, 9 (2), 710-724.
  • Talib, F. (2013). An 6 overview of total quality management: Understanding the fundamentals in service organization. International Journal of Advanced Quality Management, 1 (1), 1-20.
  • Taylor, R.,Pearson, A. (1994). Total quality management in research and development. The TQM Magazine, 6 (1), 26-34.
  • Uğurlu, K., Aymankuy, Ş. Y., Ar, H. (2015). Turizmde toplam kalite yönetimi ve ahilik ilişkisi. Uluslararası Hakemli Sosyal Bilimler E-Dergisi, (52), 310-328.
  • Web Of ScienceGroup. Erişim Adresi:https://cabim.ulakbim.gov.tr/wp-content/uploads/sites/4/2021/09/WS388947497_Turkey-Brochure_V3_RGB_TR-1.pdf(09/11/2021).
  • Zakki, M. (2021).Total quality management: A study of processing the quality of 99 Brand coffee product. Journal of Islamic Economics Perspectives, 3 (1), 32-44.
  • Zupic, I. &Cater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18 (3), 429-472.

Year 2022, Volume 8, Issue 2, 47 - 52, 31.07.2022
https://doi.org/10.24288/jttr.1109195

Abstract

References

  • Abuamoud, I. & Al-bour, K. (2020). Developing a TQM evaluation indicators for rural tourism in Jordan. Journal of Tourism, Hospitality and Sports, (51), 35-41.
  • Al, U., Soydal, İ. & Yalçın, H. (2020). Bibliyometrik özellikleri açısından bilig’in değerlendirilmesi. Bilig-Türk Dünyası Sosyal Bilimler Dergisi, (55), 1-20.
  • Alghamdi, F. (2018). Total quality management and organizational performance: A possible role of organizational culture. International Journal of Business Administration, 9 (4), 186-200.
  • Ayodeji, I. O., Emmanuel, O.O. & Olajiire, E. O. (2021). Impact of total quality management on organizational performance. International Journal of Research in Commerce and Management Studies, 3 (3), 21-32.
  • Belu, M. G. (2017). TQM – A factor for tourism competitiveness. The Romanian Economic Journal, (66), 35-42.
  • Breiter, D., Tyink, S. A. &Corey-Tuckwell, S. (1995). Bergstrom Hotels: A case study in quality. International Journal of Contemporary Hospitality Management, 7 (6), 14-18.
  • Camison, C. (1996). Total quality management in hospitality: an application of the EFQM model. Tourism Management, 17 (3), 191-201.
  • Gupta, A., McDaniel, J. C. & Herath, S. K. (2005). Quality management in service firms: sustaining structures of total quality service. Managing Service Quality, 15 (4), 389-402.
  • Gürbüz, A. (2000). Türkiye'deki otel işletmelerinde toplam kalite yönetiminin uygulanabilirliğine yönelik bir araştırma. Anatolia: Turizm Araştirmaları Dergisi, (11), 45-56.
  • Holjevac, I. A. (1996). Total quality management for the hotel industry and tourism. Tourism. Hospitality Management, 2 (1), 67-80.
  • Hussain, A. & Fatima, N. (2011). A bibliometric analysis of the Chinese librarianship: An international electronic journal, (2006-2010). An International Electronic Journal, 2-14.
  • Hussain, M. &Khan, J. (2020). Key success factors of total quality management (TQM) for the hospitality sector. A critical review of the literature. European Journal of Hospitality and Tourism Research, 8 (2), 1-17.
  • Kapiki, S. (2012). Quality management in tourism and hospitality: An exploratory study among tourism stakeholders. International Journal of Economic Practices and Theories, 2 (2), 53-61.
  • Kozak, N. (2012). Turizm Pazarlaması. Ankara: Detay Yayıncılık.
  • Kurutkan, N., Orhan, F. (2018). Sağlık Politikası Konusunun Bilim Haritalama Teknikleri ile Analizi. Ankara: İksad Publications.
  • Küçükaltan, B. Özder, C. G. (2017). “‘Turizm işletmelerinde kalite yönetimi”. Turizm İşletmeciliği: Endüstriyel ve Yönetsel Boyutlar. ed. Atilla Akbaba vd.. 142-170. Ankara: Detay Yayıncılık, 1. Baskı, 2017.
  • Livia, C. (2021). Total quality management – an instrument for improving organizational efficiency. American Journal of Engineering Research (AJER), 10 (5), 105-110.
  • Martinez-Lorente, A.R., Dewhurst, F. &Dale, B.G. (1998).Total quality management: origins and evolution of the term. The TQM Magazine, 19 (6), 2-20.
  • Masrurul, M. M. (2019). Impact of service quality on customer satisfaction in Bangladesh tourism industry: An empirical study. Advances in Management: World Business ‘n Economy Congress 2019, 12 (1), 136-140.
  • Nebioğlu, O. & Eren, R. (2019). Şarap endüstrisi literatürünün son 20 yılı üzerine bibliyometrik bir analiz. VIII. National IV. International Eastern Mediterranean Tourism Symposium, (323-333ss.) Anamur: Mersin.
  • Nebioğlu, O. & Kalıpçı, M. B. (2020). Planlı davranış teorisi ve turizm üzerine yapılan uluslararası yayınların bibliyometrik analizi. Türk Turizm Araştırmaları Dergisi, 4 (1), 1-14.
  • Nebioğlu, O. (2019). Turizm ve yiyecek tüketimi: Uluslararası alanyazın üzerine bibliyometrik bir analiz. Journal of Travel and Hospitality Management, 16 (1), 71-88.
  • Neyestani, B. (2017). Principles and contributions of total quality management (TQM) Gurus on Business. Quality Improvement, 1-17.
  • Osoko, O. O. &Muda, H.B. (2021). Issues and challenges of total quality management practices on customer satisfaction. The Journal of Management Theory and Practice, 2 (2), 12-19.
  • Poudel, j. &Shrestha, S. (2017). Practices of total quality management (TQM) in tourism service industries of Chitwan, Nepal. World Wide Journal of Multidisciplinary Research and Development, 4 (2), 205-210.
  • Priyanshu, D. (2015). Evolution of quality: A study of quality from primitive period to latest development in India Pranjana: The Journal of Management Awareness, 17 (2), 21-32.
  • Pyo, S. (2008). Quality research in tourism and hospitality: Perspectives and research agenda. Journal of Quality Assurance in Hospitality& Tourism, 1 (1), 1-12.
  • Sallis, E. (2009). Total quality management in education. Newyork: Published by Routledge.
  • Süer, S. (2021). The relationship between tourist satisfaction and service quality with recommendation intention: Study of a cultural heritage site. Journal of Tourism and Gastronomy Studies, 9 (2), 710-724.
  • Talib, F. (2013). An 6 overview of total quality management: Understanding the fundamentals in service organization. International Journal of Advanced Quality Management, 1 (1), 1-20.
  • Taylor, R.,Pearson, A. (1994). Total quality management in research and development. The TQM Magazine, 6 (1), 26-34.
  • Uğurlu, K., Aymankuy, Ş. Y., Ar, H. (2015). Turizmde toplam kalite yönetimi ve ahilik ilişkisi. Uluslararası Hakemli Sosyal Bilimler E-Dergisi, (52), 310-328.
  • Web Of ScienceGroup. Erişim Adresi:https://cabim.ulakbim.gov.tr/wp-content/uploads/sites/4/2021/09/WS388947497_Turkey-Brochure_V3_RGB_TR-1.pdf(09/11/2021).
  • Zakki, M. (2021).Total quality management: A study of processing the quality of 99 Brand coffee product. Journal of Islamic Economics Perspectives, 3 (1), 32-44.
  • Zupic, I. &Cater, T. (2015). Bibliometric methods in management and organization. Organizational Research Methods, 18 (3), 429-472.

Details

Primary Language English
Subjects Hospitality Leisure Sport and Tourism
Journal Section Research Articles
Authors

Merve UZUN> (Primary Author)
ALANYA ALAADDİN KEYKUBAT ÜNİVERSİTESİ
0000-0003-1808-4057
Türkiye


Burçin Cevdet ÇETİNSÖZ>
ALANYA ALAADDİN KEYKUBAT ÜNİVERSİTESİ
0000-0003-1703-8067
Türkiye

Supporting Institution Alanya Alaaddin Keykubat Üniversitesi
Early Pub Date April 10, 2022
Publication Date July 31, 2022
Published in Issue Year 2022, Volume 8, Issue 2

Cite

APA Uzun, M. & Çetinsöz, B. C. (2022). A bibliometric analysis of total quality method literature in tourism for the last 19 years . Journal of Tourism Theory and Research , 8 (2) , 47-52 . DOI: 10.24288/jttr.1109195